• Login
    • Menu

    Blog

    Detailed Information Regarding Customer Experience, Customer Retention, and More

    Analyze Customer Satisfaction and Generate more Revenue
    Customer Satisfaction
    Analyze Customer Satisfaction and Generate more Revenue

    The term customer satisfaction analysis sounds scientific and...

    Susan Pfundt
    1 min. read
    customer-profiling-preview
    Customer Profiling

    Today, consumers know exactly what they want. They’re demanding,...

    article-page-author-jenna-bunnell
    Jenna Bunnell
    1 min. read
    CustomerJourneyNPS-Preview
    Customer Experience
    Customer Journey in Relation to NPS®

    3 2 1 – it’s mine! The digital age allows customers to purchase...

    Susan Pfundt
    1 min. read
    Calculating and Increasing the Customer Lifetime Value
    Customer Retention
    Calculating and Increasing the Customer Lifetime Value

    Everything has value, whether material or intangible. A stylish...

    Susan Pfundt
    1 min. read
    Winning Back Lost Customers – an Underestimated Revenue Driver
    Customer Retention
    Winning Back Lost Customers – an Underestimated Revenue Driver

    New customer acquisition is the top priority for many companies...

    Susan Pfundt
    1 min. read
    Customer Complaints: How Can They be Turned into Sales?
    Customer Experience
    Customer Complaints: How Can They be Turned into Sales?

    Customer feedback is increasingly important for both start-ups...

    Susan Pfundt
    1 min. read
    Customer Focus as a New Core Marketing Strategy
    Customer Experience
    Customer Focus as a New Core Marketing Strategy

    In the age of digital transformation, a scenario like the following...

    Susan Pfundt
    1 min. read
    Customer Satisfaction
    Conducting a Customer Satisfaction Survey – a How-to Guide

    A quiet "bing" signals the receipt of a new email. A quick glance...

    Susan Pfundt
    1 min. read