White Papers
Download white papers on various topics, such as NPS®, Customer Experience, and more
White Papers
Future-Proof With Customer Focus
What's Inside? Due to the digitalization of many service providers...
White Papers
Action Management Study
What's Inside? There's been a disconnect and zenloop's here to...
White Papers
Success Factors in E-Commerce
What's Inside? In order to secure the long-term sales potential...
White Papers
What Is the ROI of CX Management?
What's Inside? A method that is suitable for successful Customer...
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NPS® Playbook for E-Commerce Companies
What's Inside? E-Commerce is all about the customer. One of the...
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A Guide to the Most Important CX Metrics
What's Inside? Customer Experience (CX) has proved itself to...
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Correctly Manage Feedback Data
What's Inside? Data alone is worthless—without adequate analysis,...
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CX of Mobile Businesses
What's Inside? Customers expect the majority of companies they...