White Papers
Download white papers on various topics, such as NPS®, Customer Experience, and more

Future-Proof With Customer Focus
What's Inside? Due to the digitalization of many service providers...

Action Management Study
What's Inside? There's been a disconnect and zenloop's here to...

Success Factors in E-Commerce
What's Inside? In order to secure the long-term sales potential...

What Is the ROI of CX Management?
What's Inside? A method that is suitable for successful Customer...

NPS® Playbook for E-Commerce Companies
What's Inside? E-Commerce is all about the customer. One of the...

A Guide to the Most Important CX Metrics
What's Inside? Customer Experience (CX) has proved itself to...

Correctly Manage Feedback Data
What's Inside? Data alone is worthless—without adequate analysis,...

CX of Mobile Businesses
What's Inside? Customers expect the majority of companies they...