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    Collect Customer Insights
    Gather customer insights at every interaction with your brand – especially the most decisive moments.
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    Understand your next steps in order to translate customer insights into meaningful initiatives.
    Interact, Retain & Win Back
    Set automatic rules to win-back dissatisfied customers or involve fans in advocacy programs.
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    Involve the right stakeholders and immediately develop programs to improve processes, products, or services.
    Delight & Close the Loop
    Close the loop to keep your customers informed about all your initiatives while also sharing key results with colleagues.

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    • Platform
      Overview

      Product

      zenloop’s Platform

      Discover our product

      Product Insights

      Learn more about the latest features

      Integrations

      Discover our technology partners

      Platforms modules & core features

      Collect Customer Insights
      Gather customer insights at every interaction with your brand – especially the most decisive moments.
      Focus on Opportunities
      Understand your next steps in order to translate customer insights into meaningful initiatives.
      Interact, Retain & Win Back
      Set automatic rules to win-back dissatisfied customers or involve fans in advocacy programs.
      Innovate & Drive Change
      Involve the right stakeholders and immediately develop programs to improve processes, products, or services.
      Delight & Close the Loop
      Close the loop to keep your customers informed about all your initiatives while also sharing key results with colleagues.

      Industries

      Energy
      Retail
      Internet Services
      Financial Services
    • Customers
      Overview

      Support

      We’re here to help

      Find out how zenloop can help you automate your Customer Experience.

      Talk to a Specialist

      Customers

      Brands that Trust Us
      Success Stories
    • Partners
      Overview

      Support

      We’re here to help

      Find out how zenloop can help you automate your Customer Experience.

      Talk to a Specialist

      Our Partners

      Ecosystem
      Technology Partners
      Solution Partners
    • Resources
      Overview

      Support

      We’re here to help

      Find out how zenloop can help you automate your Customer Experience.

      Talk to a Specialist

      Explore & Learn

      All Resources
      What is NPS?
      Customer Experience
      White Papers
      NPS Calculator
      Customer Retention
      Product Insights
      eNPS
      Customer Satisfaction
      Blog
      Glossary
    • Pricing
    • About
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      Find out how zenloop can help you automate your Customer Experience.

      Talk to a Specialist

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      CX Action Management

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    In the loop

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    Job interview: Head of Finance and Legal
    People & Culture
    Job interview: Head of Finance and Legal

    Those who think that finance and law are dry and boring topics...

    article-page-author-thais
    Thaïs Kaiser
    Job interview: Internship in Business Development
    People & Culture
    Job interview: Internship in Business Development

    At zenloop we regular have Interns who accompany us on our journey....

    Susan Pfundt

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      CX1 Conference 2019: Creating better Customer Experiences together
      Business News
      CX1 Conference 2019: Creating better Customer Experiences together

      A large warm room on the banks of the Spree, high windows, subdued...

      article-page-author-thais
      Thaïs Kaiser
      NPS Software zenloop: Award for CX Management
      Business News
      NPS® Software zenloop: Award for Customer Experience Management

      We are thrilled to announce that zenloop has been awarded as...

      Susan Pfundt
      NPS® Software zenloop: “TOP COMPANY and “OPEN COMPANY” Awards
      Business News
      NPS® Software zenloop: “TOP COMPANY and “OPEN COMPANY” Awards

      We are very pleased that our integrated experience management...

      article-page-author-victoria
      Victoria Meil
      Book and Podcast Essentials for CX Managers
      Tips & Trends
      Book and Podcast Essentials for CX Managers

      Customer experience is a topic that requires strategy, knowledge,...

      Elisa Brunner
      Job Interview Product Team
      People & Culture
      Job Interview Product Team

      Have you ever wondered what people in the product team are doing...

      article-page-author-victoria
      Victoria Meil
      Job interview: Marketing Internship
      People & Culture
      Job interview: Marketing Internship

      Responsibility, teamwork, and social media – as an intern at...

      Susan Pfundt
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      Additional Resources

      • What is the NPS®?
      • Customer Satisfaction
      • Customer Experience
      • NPS Surveys
      • Customer Retention
      • Referral Marketing
      • Voice of the Customer
      • Customer Enthusiasm
      • Complaint Management
      • Satisfaction Surveys
      • Customer Feedback
      • Customer Loyalty
      • Satisfaction Analysis
      • Feedback Software
      • Customer Orientation
      • Customer Recovery
      • Touchpoint Analysis
      • Customer Surveys
      • Feedback Loops & NPS®
      • Customer Loyalty Programs

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      +49 30 91739927

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      * NPS is a registered trademark and Net Promoter Score and Net Promoter System are service marks of Bain & Company Inc., Satmetrix Systems Inc. and Fred Reichheld.
      The zenloop logo, and the names and marks associated with zenloop’s products are trademarks of zenloop.