Retention


Detailed Information Regarding Customer Retention and the Right Retention Management

Resources
Retention

Customer Loss Prevention Through Churn Management


Thanks to overwhelming choice and increasing competition, some of which appears to come out of nowhere, it is increasingly difficult for companies to retain customers for...

Customer Experience as a Success Factor: When Emotions Go Shopping


Picture the scene: Summer is just around the corner and with it the perfect time for a night-time barbecue with friends and family. But first the perfect grill has to be...

Customer Loyalty Thanks to Customer Orientation


Higher, faster, further! In the digital age, life is reflected in dazzling colors on your smartphone display. Everything seems to be just a swipe and a click away. This c...

Richtiges Beschwerdemanagement als Chance für den Unternehmenserfolg: Tipps & Tricks


Die Erfolgsgeschichte eines Unternehmens wird zu einem großen Teil von der Zufriedenheit seiner Kunden geprägt. Vergleicht man die Unternehmensstory mit einem Kinofilm, s...

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