Retention

Detailed Information Regarding Customer Retention and the Right Retention Management

Resources
Retention

Customer Care in 2019 - the Key to Success


It's the same old story every month: the fixed rate for the smartphone is debited from the account – and otherwise customers rarely hear or read anything from their mobil...

Customer Loss Prevention Through Churn Management


Thanks to overwhelming choice and increasing competition, some of which appears to come out of nowhere, it is increasingly difficult for companies to retain customers for...

Customer Experience as a Success Factor: When Emotions Go Shopping


Picture the scene: Summer is just around the corner and with it the perfect time for a night-time barbecue with friends and family. But first the perfect grill has to be...

Calculating and Increasing Customer Lifetime Value


Everything has a value, whether material or intangible. A stylish car, a loved one or a childhood memory. Each object, living being, or moment is assigned a specific valu...

Customer Loyalty Thanks to Customer Orientation


Higher, faster, further! In the digital age, life is reflected in dazzling colors on your smartphone display. Everything seems to be just a swipe and a click away. This c...

Five Types of Effective Customer Retention and Successful Retention Measures


Saturday morning, the ideal time to look for some new furniture. As you turn into the parking lot in front of the large local furniture store, you see many colorful tents...

How to Identify and Prevent Customer Churn


For companies, there is nothing worse than Customer Churn. If an e-mail with the subject "Cancellation" appears in your mailbox, then alarm bells should ring immediately....

Measuring Customer Loyalty – Getting it Right


A balmy summer evening is just perfect for catching up with friends. Relaxing on the terrace lets you unwind and immerse yourself in deep conversations. Thirst sends you...

Customer Loyalty: How loyal are Customers?


It is not uncommon for terms such as Customer Satisfaction, Customer Retention and Customer Loyalty to be used interchangeably. There is no question that they all make a...

Customer Loyalty as a Guarantor of Company Success


Back in the day, everything was better... at least when it came to shopping behavior and possibilities. You could only buy what was available, online shopping was a dista...

Customer Centricity - More Revenue Through Satisfied, Loyal Customers


Customer communication is still undergoing huge changes. The tool of digitalization brings ever new customer insights, allowing you to draw numerous conclusions and effec...

Analyze Customer Satisfaction and Generate more Revenue


The term customer satisfaction analysis sounds scientific and complicated, but it should be an elementary building block on which company strategy stands.

Tips for Successful Referral Marketing - The Best Advertising Comes from your Customer


Enthusiastic customers are often more effective than any marketing measure: They recommend products and services - and companies benefit.

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