zenloop blog

A blog about the Net Promoter System, Customer Experience and Marketing

How to use the right Touchpoints to improve your NPS

November 14th at 10:40am by Susan Levermann

Customer feedback and NPS are vitally important to e-Commerce. Collecting NPS information using it in the right way is key to success. These processes rely heavily on determining the right point to ask for feedback. How to choose the right Touchpoints and why the choice of Touchpoint is essential is revealed in this article.