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What are the 5 best voice of customer tools in 2025?: How is feedback collected, understood, and used?
Discover how zenloop helps companies collect, analyze, and act on customer feedback across all touchpoints...
Google is Dead: Brand is Survival
Discover why great customer experiences, not Google rankings, are the key to eCommerce growth—and how brands like Thalia and vertbaudet turn feedback into loyalty.
NPS in Transition – Why More and More Brands Should Use the European NPS
European companies face unique NPS challenges. Find out how the European NPS offers fairer measurement...
What is the Response Rate? Definition, Calculation & 10 Tips to Increase It
Learn how to improve survey response rates to gain customer insights. Discover practical tips, real-life examples & see how zenloop helps...
Sentiment Analysis: A Look at Your Customers’ Emotions
Discover how sentiment analysis can transform customer feedback into actionable insights. Learn how brands use zenloop to track emotions...
Celebrating 2024: A Year of Innovation and a New Era of Leadership at zenloop
As we wrap up a very productive year, we’re excited to share everything zenloop has achieved in 2024 and what we have in store for 2025.
Touchpoint Analysis: How Can You Improve Customer Contact?
Today, thanks to digitalization, there are many ways for a customer to make cont...
Introducing Lisa Rentrop: zenloop’s New CEO
We’re thrilled to introduce Lisa Rentrop as the new CEO of zenloop, kicking off an exciting new chapter for us.