zenloop blog

A blog about the Net Promoter System, Customer Experience and Marketing

How to use the right Touchpoints to improve your NPS

November 14th at 10:40am by Susan Levermann

Customer feedback and NPS are vitally important to e-Commerce. Collecting NPS information using it in the right way is key to success. These processes rely heavily on determining the right point to ask for feedback. How to choose the right Touchpoints and why the choice of Touchpoint is essential is revealed in this article.

Why using continual NPS Micro Surveys will make you more successful

November 28th at 5:36pm by Susan Levermann

Too many companies still rely on sending out the same, repetitive annual customer surveys to capture information about satisfaction and feedback from their customers. Often it runs to ten or more questions, resulting in low participation and little in the way of meaningful information. But zenloop with their Net Promoter Score, generated using ever present Micro Surveys, ensures high response rates and valuable insights for companies. This article examines both types of survey and explains why Micro Surveys are the better choice for you.

zenloop Distinguished as a 2018 Rising Star for Customer Experience Management Software

November 28th at 5:42pm by Susan Levermann

We are thrilled to announce that zenloop has been awarded as a 2018 Rising Star as well as with the Great User Experience award 2018 by FinancesOnline, one of the most respected and reliable platforms for SaaS reviews in the industry.

Scoring a high 100% user satisfaction rating, zenloop was dis...