Blog
Detailed Information Regarding Customer Experience, Customer Retention, and More
Customer Experience
Touchpoint Analysis: How Can You Improve Customer Contact?
Today, thanks to digitalization, there are many ways for a customer to make cont...
Customer Retention
Calculating and Increasing the Customer Lifetime Value
Everything has value, whether material or intangible. A stylish...
Customer Satisfaction
Brand Loyalty – Using Hearts And Minds for Profit
Fidelity, loyalty, bonding; all terms we associate with something...
Customer Satisfaction
Conducting a Customer Satisfaction Survey – a How-to Guide
A quiet "bing" signals the receipt of a new email. A quick glance...
Customer Experience
Customer Focus as a New Core Marketing Strategy
In the age of digital transformation, a scenario like the following...
Customer Experience
Customer Complaints: How Can They be Turned into Sales?
Customer feedback is increasingly important for both start-ups...
Proper Complaint Management as an Opportunity for Company Success: Tips & Tricks
A company‘s success is largely governed by the satisfaction...
Customer Retention
Retention Marketing: How Companies Attract and Hold Regular Customers
There is a hubbub of activity at the conference table, the whole...