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    Detailed Information Regarding Customer Experience, Customer Retention, and More

    How Customer Enthusiasm Works
    Customer Experience
    How Customer Enthusiasm Works

    From “Meh…” to “Wow!”

    article-page-author-sophie
    Sophie Scharrer
    8 min. read
    Customer Centricity
    Customer Experience
    Customer Centricity

    More Revenue through Satisfied and Loyal Customers

    article-page-author-sophie
    Sophie Scharrer
    11 min. read
    Proper Customer Complaint Management as an Opportunity for Company Success: Tips & Tricks
    Customer Experience
    Proper Complaint Management as an Opportunity for Company Success: Tips & Tricks

    Proper Complaint Management as an Opportunity for Company Success: Tips & Tricks

    Susan Pfundt
    1 min. read
    CustomerJourneyNPS-Preview
    Customer Experience
    Customer Journey in Relation to NPS®

    3 2 1 – it’s mine! The digital age allows customers to purchase...

    Susan Pfundt
    1 min. read
    Customer Complaints: How Can They be Turned into Sales?
    Customer Experience
    Customer Complaints: How Can They be Turned into Sales?

    Customer feedback is increasingly important for both start-ups...

    Susan Pfundt
    1 min. read
    Customer Focus as a New Core Marketing Strategy
    Customer Experience
    Customer Focus as a New Core Marketing Strategy

    In the age of digital transformation, a scenario like the following...

    Susan Pfundt
    1 min. read