Customer Experience
A positive customer experience (CX) ensures customer satisfaction,...
Customer Expectations
Influencing Factors & Management
How Customer Enthusiasm Works
From “Meh…” to “Wow!”
Customer Centricity
More Revenue through Satisfied and Loyal Customers
Proper Complaint Management as an Opportunity for Company Success: Tips & Tricks
Proper Complaint Management as an Opportunity for Company Success: Tips & Tricks
Touchpoint Analysis: How Can You Improve Customer Contact?
Today, thanks to digitalization, there are many ways for a customer to make cont...
Customer Journey in Relation to NPS®
3 2 1 – it’s mine! The digital age allows customers to purchase...
Customer Focus as a New Core Marketing Strategy
In the age of digital transformation, a scenario like the following...