What are the Success Factors in E-commerce?

Learn why customer satisfaction and retention are the main drivers of success and how to start building on them within your online business.






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    Learn why customer satisfaction and retention are the main drivers of success and how to start building on them within your online business.

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    What’s Inside?

    In order to secure the long-term sales potential in e-commerce, it is necessary to retain as many regular customers as possible, using effective binding measures to transform new customers into regulars. NPS® is a useful tool for evaluating customer loyalty and satisfaction as well as for customer recovery. Therefore, our guide explores:

    • How customer retention acts as a revenue guarantor
    • How to turn one-time visitors into repeat customers
    • How to correctly determine the NPS for your business

    “In the world of e-commerce, it is important to remember your competitor is only one mouse click away.”

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