Meet the zenloop Copilot
Feedback is coming in everywhere – surveys, ratings, reviews across 100+ platforms – and sorting through it by hand isn’t a job for a team your size. The Copilot collects it, flags what needs your attention, and turns it into action: win back unhappy customers, grow revenue from happy ones, and boost your ratings. No extra headcount. No enterprise budget required.
Brands like Thalia, flaconi and Tom Tailor have trusted zenloop since 2016. The Copilot is the newest part of it.
Talk to it
Ask it anything, get it done
The Copilot isn’t just dashboards and automation – it’s also a conversation. Through Zenny, its chat interface:
- Ask about trends and patterns instead of digging through reports
- Have it build ready-to-launch surveys in minutes
- Set up workflows and follow-up actions with a simple instruction – no manual configuration needed
- Turn insights into a board-ready infographic with one prompt – trends and outliers included
You set the direction, the Copilot handles the execution.
Insights that move you forward
See risks and opportunities before they cost you
The Copilot reads every piece of feedback – from NPS surveys to ratings and reviews across 100+ platforms – and uses specialized AI agents to flag who’s about to leave, who’s ready to spend more, and where your ratings are slipping, automatically and with no manual tagging required. Instead of a report you check once a month, you get an AI-prioritized action list: the things worth acting on right now, visualized in dashboards built around what your team cares about – marketing, product, or support.
Fits your setup – not the other way around
Through integrations with APIs, webhooks, Slack, Zendesk, your CRM, and your BI stack, the Copilot fits into the tools you already use – without extra technical resources to set it up. Once it spots a risk or an opportunity, it can trigger the next step itself: a notification, a task, a follow-up email – automatically, or with a single click when you want to stay in control. And for teams already working with AI assistants like Claude or ChatGPT: our MCP server will let you pull customer feedback directly into the tools you use every day.
Where we come from
We started with one number. We didn’t stop there.
It began with one question: how likely are you to recommend us? Hundreds of brands across Europe built their entire CX strategy on it and collected millions of responses. But a score alone never saved a single customer. So we kept building: zenSurveys for full journeys instead of single questions, the merger with gominga for reviews and reputation across 100+ platforms. Today, AI agents handle what used to eat entire afternoons – analyzing feedback, prioritizing what matters, triggering the next step. Not because everyone is putting AI on their homepage right now, but because ten years of CX expertise sit behind ours. We know which parts are worth automating, and which ones aren’t.
That saves time and budget. More importantly, it gives your team back the hours that make the difference: real conversations with customers instead of maintaining spreadsheets.
Retail and e-commerce brands like Thalia and flaconi showed what’s possible when you take CX seriously. But most companies who want to do just as much for their customers don’t have that budget, or a ten-person CX team. Sound familiar? That’s exactly who we built the Copilot for.
Turn feedback into measurable success.
Tell us about your challenges and see if it’s a fit. Free, no pressure, no commitment.
