Magento & Co. - zenloop Launches Shop System Integrations

March 7th at 12:14pm by Susan Levermann

From today, customers of the Customer Experience Management Platform zenloop can integrate their Magento, Shopware, WooCommerce and Shopify shop systems in to their accounts in just a few clicks. As a result, NPS Surveys are now even easier than ever to use in a Website-Embed or Website-Overlay-Solution in your online shop.

E-commerce companies in particular use the NPS Promoter Score to make the Customer Journey transparent for employees and so improve both their overall performance and their customers’ satisfaction. Because product pages and order processes are especially important customer touchpoints, it is now possible to integrate zenloop in the popular shop systems WooCommerce, Shopify, Shopware and Magento.

Online shops: Customer Experience Management Platform zenloop launches Shop Systems Integrations

These new integrations eliminate the need to create your own script to include zenloop as a site-embed or overlay in your shop system. This significantly reduces the technical efforts required to integrate NPS. Now companies can easily ask for customer feedback at the most important points and can generate valuable insights, which in turn generate necessary steps for action.

Through the integration of NPS using zenloop in your shop system, you will have more analysis and above all touch points with your customers, which provides vital information about customer satisfaction and behavior. Companies can now easily consult their customers for specific feedback about the build or design of their product page or about the range of goods on offer. This provides additional interfaces and valuable insights about the customer journey.

Depending on what was specifically requested, feedback can be also be shared with teams within the company otherwise having little or no direct contact with customers. For example, use of a survey in an online shop can drive important insights for the design and development teams, who need to know which features are well received by customers.

The Advantages of Multiple Touch Points for the Net Promoter Score

Using several different touchpoints for an NPS System offers many advantages:

  • Depiction of a wide range of feedback on various issues and customer experiences
  • Process optimization for specific touch points
  • Higher quality of feedback, since the query is directed to a concrete customer experience
  • No media discontinuity required to obtain feedback The customer is queried over the communication channel they are using already
  • Higher response rates, because the NPS query is directly linked with the customer experience

On our site we explain the other benefits of our NPS Platform zenloop. Would you like to know even more about touchpoints and NPS? Then take a look at our article "How to use the right Touchpoints to improve your NPS".

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Susan Levermann

Content Marketing Manager