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Customer Experience
NPS in Transition – Why More and More Brands Should Use the European NPS
Directly Determine Customer Satisfaction
Customer Experience
What is the Response Rate? Definition, Calculation & 10 Tips to Increase It
Directly Determine Customer Satisfaction
Customer Experience
Sentiment Analysis: A Look at Your Customers’ Emotions
Directly Determine Customer Satisfaction
People & Culture
Celebrating 2024: A Year of Innovation and a New Era of Leadership at zenloop
As we wrap up a very productive year, we’re excited to share everything zenloop has achieved in 2024 and what we have in store for 2025.
Customer Experience
Touchpoint Analysis: How Can You Improve Customer Contact?
Today, thanks to digitalization, there are many ways for a customer to make cont...
Introducing Lisa Rentrop: zenloop’s New CEO
We’re thrilled to introduce Lisa Rentrop as the new CEO of zenloop, kicking off an exciting new chapter for us.
CX Action Heroes: An Interview with Ian Golding
The author of ‘Customer what?’ talks about the important...
Self-Service Is the Future of Customer Experience
The value of customer self-service has been brought into the...
