Netigate vs. zenloop, an honest comparison
Software Comparison
Netigate and zenloop are both European feedback platforms with EU hosting. Netigate is strong in customer and employee surveys across many languages. zenloop is the Netigate alternative for B2C brands: native shop integrations, review management for Amazon, Google, app stores and marketplaces, and workflows that automatically win back detractors and guide promoters to reviews.
Netigate – Who is it for?
Fits you:
Doesn’t fit you:
zenloop – Who is it for?
Fits you:
Doesn’t fit you:
Pricing
Netigate | zenloop | |
| Price transparency | No public pricing, quote only | 3 packages with published scope |
| Users & surveys | Not publicly stated | ✓ Unlimited in all packages |
| Responses included | Not publicly stated | 25,000 / 200,000 / 300,000 depending on package |
| Onboarding & consulting | Netigate Consulting as a separate offering | ✓ Onboarding team & business reviews in every package |
Netigate: No public pricing – quotes on request only. Netigate offers consulting through its separate Netigate Consulting service.
Figures are based on Netigate’s profile on Software Advice and the Netigate website (as of October 2026).
zenloop: With zenloop, you know upfront what your package includes: unlimited users and surveys, a fixed response allowance, a dedicated onboarding team and regular business reviews – with a dedicated success manager from the Grow package.
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FAQ´s
What is the best alternative to Netigate?
For B2C brands with an online shop, zenloop is a strong Netigate alternative: native integrations with Shopify, Magento, WooCommerce and Shopware, review management for Amazon, Google, app stores and marketplaces. If you mainly need employee surveys and market research, Netigate is a good fit.
How much does Netigate cost?
Netigate does not publish list prices; pricing is available on request only. zenloop also tailors its pricing to your programme.
Is Netigate GDPR compliant?
Yes. Netigate is hosts on servers in the EU. zenloop is GDPR compliant too – as a German company hosting in a German data centre.
What is the difference between Netigate and zenloop?
Netigate covers customer and employee feedback broadly and is strong in multilingual surveys. zenloop specialises in B2C retention: feedback is triggered directly from your shop, detractors are won back automatically and promoters are guided to review platforms.
Can Netigate integrate with Shopify?
Netigate’s integrations page does not list any shop systems; a connection is possible via the Netigate API. zenloop offers native integrations with Shopify, Magento, WooCommerce and Shopware.
Can zenloop analyse online reviews?
Yes. zenloop monitors, analyses and responds to reviews on Amazon, Google, the app stores and marketplaces such as Otto, Conrad and Galaxus – including competitor benchmarking. Surveys and reviews run through the same AI analysis and dashboards.
Which platform is better for employee surveys?
For a comprehensive EX programme with 360° feedback, Netigate is the stronger choice. zenloop covers eNPS, but its focus is customer feedback and retention.
Does zenloop offer consulting or just software?
zenloop includes CX and retention consulting as part of its customer success offering. You don’t just get a platform – you get expertise that helps you achieve measurable retention results.
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Let’s find out what works for you
Talk to our experts and find out which feedback tools fit your goals. Whether surveys, review management or AI-powered analytics – we’ll show you how to get the most out of it for your brand.
sales@zenloop.com | +49 30 91739927