NPSⓇ Software Comparison:
Wootric vs. zenloop
Outstanding Speed and Accuracy
With the integrated experience management platform zenloop, customer opinions are collected quickly and companies can accelerate their feedback processes. Through live feedback, the configuration of alerts, and the automatic forwarding of NPS feedback to the responsible employees, companies can track their performance in real-time. Based on the results, employees can react faster to Net Promoter Scores in high-risk areas, quickly address pain points, and win back dissatisfied customers.
When it comes to integrations, zenloop is far ahead of Wootric. A big advantage for retailers are the shop system integrations such as Shopify, Magento, and Shopware, which are unavailable with Wootric. This means for companies that they do not need their own scripts to place NPS surveys in their online shops. Our platform also enables the integration of various CRM & ESP systems, while Wootric only offers the Salesforce integration to its clients. These integration options make data management easier and relieve the burden on employees, who can then focus entirely on their customers. In addition, zenloop users have access to extensive analysis and action features, which are specially designed for the B2C industry.
Our user interface is particularly convincing due to the clear structure and user-friendly design, which allows for easy navigation. This enables our customers to create NPS surveys and obtain customer feedback within a short amount of time and thus to counteract customer churn proactively. Although Wootric also convinces in the area of user-friendliness, the user interface is still somewhat more complex and therefore less intuitive. As a result, navigation on the Wootric platform can be confusing, especially to new users, and may require a longer onboarding period.
Customized Pricing Packages
Unlike the Wootric platform, which offers three different price levels, we focus on individually tailored pricing packages. This allows companies to customize their feature set depending on their needs and the features they desire. Although Wootric offers a free package, too, it is very limited and can, therefore, be seen more like a trial plan and cannot be compared to a full CX platform like zenloop. Instead of the free trial version, as offered by Wootric, interested parties can register for a free demo with zenloop. During this demo, our CX experts take time to address individual questions and provide a comprehensive insight into our platform.
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