NPSⓇ Software Comparison:
SurveyMonkey vs. zenloop
More Features and Integrations
The customer retention platform zenloop offers a wider range of features and thus generates better results, especially in feedback evaluation and customer recovery. Crucial functions are for example the semantic text and mood analyses which cluster customer feedback by topic and thus show exactly which subjects are perceived as positive or negatives. This enables the team member in charge to clearly identify customer needs and pain points along the entire customer journey and to take timely, targeted, and personalized recovery measures. In addition, zenloop forwards positive feedback to relevant review sites promoting the company’s referral marketing.
Along with various analyses and "closing-the-loop" features, zenloop also enables the <a href="https://www.zenloop.com/en/blog/onlineshop-systems-zenloop-launches-integrations" target="_blank" title="Article: zenloop launches Shop System Integrations>integration of various shop systems, which is a great advantage for retailers. This means that users can easily integrate NPS surveys into their online shops, for example as website overlay or website embed, without the need for a script of their own. Specific feedback surveys on the structure or design of product pages can also be integrated. This ensures a more transparent customer experience and thus forms a basis for the implementation of appropriate action measures.
With comprehensive customer management, zenloop supports its users with the implementation of our software and beyond. For all those reasons, zenloop is the better NPS choice for discovering churn reasons and generating maximum profit from NPS feedback.
When comparing SurveyMonkey and zenloop directly, it quickly turns out that SurveyMonkey has chosen a very simplified user interface that lacks many features and filtering options. These features allow zenloop users, unlike users of the SurveyMonkey platform, to get a more comprehensive view of the customer experience and thus better respond to customer (dis)satisfaction. Despite the large number of analytical functions, our platform is easy and intuitive to navigate, making it more sophisticated than SurveyMonkey.
Individual Pricing Packages for Every Company
SurveyMonkey differentiates between three individual plans and three business plans, which is similar to most CX platforms. At zenloop, however, we place more emphasis on company-specific needs and requirements, and using them as the foundation for creating the price package. Depending on which features are relevant for an organization, the pricing package is adapted to their specific needs. While SurveyMonkey does offer a free plan, it is limited to one person and only allows to submit surveys, but does not provide analytical and actionable features, which is the most important part – getting customer feedback is just the first step. Therefore, the free version is not recommended for full-scale survey projects. In contrast, we at zenloop want to help interested parties to gain the best possible understanding of our platform, which is why we offer a free online demo instead of a free trial period. In this demo, our CX experts provide detailed insights and discuss individual questions and requirements in person.
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