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    White Papers

    Download white papers on various topics, such as NPS®, Customer Experience, and more

    preview-nps-cheat-sheet-en
    Guides
    The Ultimate NPS® Cheat Sheet

    The Net Promoter System at a Glance

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    Sophie Scharrer
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    White Papers
    A Guide to the Most Important CX Metrics

    NPS, CSAT and CEST

    Susan Pfundt
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    Guides
    The Go-to Guide for Mobile Apps

    From Process Design to Successful App Integration

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    Sophie Scharrer
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    White Papers
    Correctly Manage Feedback Data

    Prerequisities for an Excellenct Customer Experience

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    Sophie Scharrer
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    White Papers
    CX of Mobile Businesses

    How Apps Create a First-class Customer Experience

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    Sophie Scharrer
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    White Papers
    Customer Journey Mapping

    A Guide to Touchpoints

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    Sophie Scharrer
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    White Papers
    4 Trends for Customer Experience Pioneers

    With Practical Tips and Best Practices

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    Sophie Scharrer
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    White Papers
    The New Customer and Order Boom in E-commerce

    How to Maintain an Excellent Customer Experience

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    Sophie Scharrer