Shopify offers a robust and user-friendly multi-channel e-commerce platform designed to deliver an optimal shopping experience. Each Shopify-store connects to the zenloop App with a few clicks after the Shopify Login. Using the zenloop app, shop owners can automatically measure customer satisfaction and retention at every touchpoint in the store and thus optimize the shopping experience based on customer feedback.

Optimize customer experience in the Shopify shop


Immediately detect unhappy, churning customers


Detect reasons for churn and alert stakeholders


Win back customers through personalized actions

Feedback Optimizes the Customer Experience in Online Shops

Gain insights from customer feedback and identify shortcomings in the online shop: Numerical feedback based on a score of 0-10 provides an overview of current developments. Comment-based feedback is the central factor to find out why customers chose the corresponding score. Collect and analyze customer feedback via zenloop customer surveys in the online shop or via e-mail surveys in order to pinpoint reasons for churn.

Seamless Integration via Plug-in

Thanks to the direct integration of the zenloop plug-in, online shops can collect and analyze feedback directly within the zenloop platform without the need for a Shopify login. With the help of Smart Labels, the zenloop AI recognizes reasons for churn from the collected feedback and classifies customers into promoters (satisfied), passives (neutral) and detractors (dissatisfied).

Excite and Retain Customers in the Long Term

A fast response to customer feedback is the key to strong customer retention. One in two customers expects a response from the customer service team within seven days. The zenloop retention software identifies dissatisfied customers immediately. This enables companies to act immediately and initiate recovery measures straightaway.


Interested in strong customer retention with zenloop and Shopify? Find the perfect contact person for every request here.