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Find out how zenloop can help you automate your Customer Experience.

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SUPPORT
We're here to help

Find out how zenloop can help you automate your Customer Experience.

Talk to a specialist

Free NPS® Online Course

With this course, you will become an NPS expert in just 8 days and learn how the Net Promoter System increases customer loyalty and sales over the long term.

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The Net Promotor System is a proven survey methodology to collect customer feedback online quickly and efficiently, evaluate it and derive from this analysis executable actions for your own company. The system consists of three steps, these are "listening", "understanding" and "acting".

The last step, "acting", is about closing the feedback loop to the customer with the help of "Closing the Loop" measures. These can include marketing activities as well as reactive and proactive customer service. What is important in a "Closing the Loop" process and what measures are taken in practice is covered in this white paper.

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Free White Paper on Closing the Loop

In our free white paper "Closing the Loop", we show what is important in the successful "Closing the Loop" process, what measures can be taken in practice, and how this is linked to sustainable customer loyalty.

  • All the important information about "Closing the Loop"
  • Why the feedback loop is important
  • What's important in "Closing the Loop"

"It is very important to have a feedback loop, where you are constantly thinking about what your company has done and how you could be doing it better."

More White Papers

In our "Buyer Guide", we show which criteria are important in the purchasing process of CX Software.
In “Success Factors in E-Commerce”, we explain how to achieve higher sales with retention management.
This white paper explains why NPS® is important for every online retailer & how the generated insights can be used to create lasting customer loyalty.

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