Closing the Loop
The Net Promotor System is a proven survey methodology to collect customer feedback online quickly and efficiently, evaluate it and derive from this analysis executable actions for your own company. The system consists of three steps, these are "listening", "understanding" and "acting".
The last step, "acting", is about closing the feedback loop to the customer with the help of "Closing the Loop" measures. These can include marketing activities as well as reactive and proactive customer service. What is important in a "Closing the Loop" process and what measures are taken in practice is covered in this white paper.
The white paper is ready for download
Free White Paper on Closing the Loop
In our free white paper "Closing the Loop", we show what is important in the successful "Closing the Loop" process, what measures can be taken in practice and how this is linked to sustainable customer loyalty.
All the important information about "Closing the Loop"
Why the feedback loop is important
- What's important in "Closing the Loop"