NPS® Playbook for E-Commerce Companies

`

E-Commerce is all about the customer. One of the most common mistakes companies make is to focus solely on customer satisfaction rather than customer loyalty, because knowledge of customer satisfaction says little about future behavior. However, in order to remain in the market long-term and take the crucial right steps when changing elements of the business, a company must be able to make forecasts about the future behavior of its customers.

The Net Promoter System® (NPS) uses a standardized methodology to measure customer loyalty and shows how likely a customer is to make a repeat purchase. We explain why NPS is important for every online retailer.

Register and download White Paper for free

This field is mandatory
Please insert a valid format
This field is mandatory
Please insert a valid format
This field is mandatory
Please insert a valid format
This field is mandatory
Please insert a valid format
This field is mandatory
Please insert a valid format

After successful registration, you will receive the white paper "NPS® Playbook for E-Commerce Companies" for free.

Success!

The white paper is ready for download

Free White Paper on how the Net Promoter System works in online commerce

In our free white paper "NPS® Playbook for E-Commerce Companies", we discuss the Net Promoter Score and explain its usage in online commerce. We also describe how to improve the customer experience.

  • All important calculations and interpretations of the NPS
  • Why the NPS is important in e-commerce
  • Successful NPS application in e-commerce

Got curious?

Here you can find the right person to get in contact with.