Buyer Guide – CX Software
Today, the quality of Customer Experience (CX) is the most reliable indicator of success. The race for customers is no longer about features and functions; it is about experience and relationships. Customer experience describes any contact a customer has with a company, its products or services. The customer‘s subsequent assessment of this experience is the basis for later decisions regarding further possible interactions with the company. This is where Customer Experience Management (CXM) comes in.
When dealing with CX software for the first time, the choice of a platform can be quite overwhelming. Often the question arises why companies need a CX software at all or how exactly they benefit from it. There are also hundreds of options and features to consider, making it even more difficult to get started.
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Free Guide on the Purchase of a CX Software
Our Guide on purchasing a CX software helps you to define the evaluation criteria of a suitable CX Software and addresses the following questions:
- How to identify challenges your team is facing
- How a CX platform increases customer loyalty and satisfaction
- How to set criteria for evaluating CX software