NPSⓇ Software Comparison:
Usabilla vs. zenloop
Better Results in Customer Retention
The zenloop Net Promoter System can be used in different survey channels and thus surpasses the Usabilla tool. Companies can track the complete customer journey and collect feedback at different touchpoints. The large selection of shop system integrations plays a decisive role in this context, as it enables particularly retailers to retrieve and map customer feedback at relevant contact points. Integrations such as Shopify, Magento, and Shopware can be integrated into any account with just a few clicks.
Additionally, in contrast to Usabilla, zenloop offers a wide range of "closing-the-loop" features, which include the automatic forwarding of NPS feedback to the responsible departments as well as the configuration of NPS alerts. Thus, critical feedback is quickly passed on to the responsible department in the company, which can then take quick and targeted measures to win back and retain customers. With zenloop, positive feedback is automatically forwarded to relevant review sites and thus promotes referral marketing and supports the acquisition of new customers.
Since we put great emphasis on our customers getting the best possible benefit from their feedback, zenloop users always receive full customer support during implementation and beyond. They can also choose from a variety of CRM and ESP systems that can be easily integrated into our platform. These increase the transparency of the customer journey for the employees and support effective feedback and especially complaint management. As a result, zenloop stands out from Usabilla by achieving better results in customer recovery as well as customer loyalty and helping users to identify churn drivers more easily.
Individual Design of the Feature Set
With Usabilla, as with zenloop, the pricing package for each company is tailored to the specific requirements. Moreover, zenloop users can individually decide which features they need or do not need and thus continuously adapt their feature set if changes occur over time. The exact design is carried out by our CX experts, who can deal flexibly with company-specific requests. In a free demo, interested parties also get a first but detailed insight into our platform and receive answers to individual questions.
Attractive and User-Friendly Interface
In order to effectively evaluate customer feedback and react to it, acting quickly is the most important factor. The prerequisite for this is a clear and easily navigable platform such as zenloop offers. Although Usabilla can also make its mark in this area, the user interface is still somewhat more complex and less appealing in terms of design. Because of this, the user interface of Usabilla can initially appear confusing, especially to new users, and require a longer training period. This can lead to delays in responding to critical customer feedback, which means that recovery measures cannot be initiated as quickly and customers might leave.
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