Qualtrics vs. zenloop, an honest comparison
Software Comparison
Qualtrics is an enterprise suite for customer experience, employee experience and market research in large organisations. zenloop is the Qualtrics alternative for mid-market B2C brands: native shop integrations, hosting in Germany, live within weeks – and feedback that automatically triggers win-back, advocacy and reviews.
Qualtrics – Who is it for?
Fits you:
Doesn’t fit you:
zenloop – Who is it for?
Fits you:
Doesn’t fit you:
Pricing
Qualtrics | zenloop | |
| Price transparency | No list prices, quote only | 3 packages with published scope |
| Billing | Per interaction (responses, calls, chats) | Package with fixed response allowance |
| Typical cost | Median approx. USD 30,000/year | Individual by package |
| Users & surveys | Licences & modules increase the price | ✓ Unlimited in all packages |
| Onboarding | Part of individual enterprise contracts | ✓ Dedicated team in every package |
Qualtrics: No list prices for the CX suite – quote only. Companies pay a median of around USD 30,000 per year. Costs rise with interaction volume, licences and modules.
Figures are based on verified contract data from Vendr, analysed by Chattermill and Perspective AI (as of October 2026).
zenloop: Three clear packages – Start, Grow and Lead – with unlimited users and surveys, a fixed response allowance and a dedicated onboarding team. No per-user licence fees, no professional services project.
These Companies Already Trust in zenloop
FAQ´s
What is the best alternative to Qualtrics?
For mid-market B2C brands, zenloop is a strong Qualtrics alternative: NPS, CSAT, CES and Review Management in one platform, native shop integrations and hosting in Germany. If you need CX, EX and market research in a single enterprise suite, Qualtrics remains the right choice.
How much does Qualtrics cost?
Qualtrics provides pricing for its CX suite on request only; contracts depend on modules, users and volume. zenloop adapts its pricing to the size of your company.
Is Qualtrics GDPR compliant?
Yes, Qualtrics offers EU data centres, including Frankfurt. As a US company, however, EU data residency has to be set in your contract. zenloop is a German company and hosts in a German data centre by default.
What is the difference between Qualtrics and zenloop?
Qualtrics is a broad enterprise suite for research, CX and EX. zenloop focuses on B2C customer feedback that triggers action directly: winning back detractors, guiding promoters to reviews and connecting feedback with your shop, CRM and ESP.
Can Qualtrics integrate with Shopify?
Yes, via third-party tools such as Zapier. zenloop offers native integrations with Shopify, Magento, WooCommerce and Shopware, so you can trigger post-purchase surveys directly from your shop.
What happened to Delighted?
Qualtrics discontinued Delighted on 30 June 2026. Former Delighted customers looking for a lean NPS solution without an enterprise suite will find an alternative in zenloop.
How quickly can zenloop be implemented?
zenloop is usually live within a few weeks. Surveys launch in days, and shop, CRM and ESP integrations can be activated without a professional services project.
More NPS Software Comparisons
Top Scores for zenloop
Let’s find out what works for you
Talk to our experts and find out which feedback tools fit your goals. Whether surveys, review management or AI-powered analytics – we’ll show you how to get the most out of it for your brand.
sales@zenloop.com | +49 30 91739927