NPSⓇ Software Comparison:
Qualtrics vs. zenloop
Easy Handling and Top Results
One of zenloop’s advantages is the email embedded surveys. Instead of being redirected to another page, zenloop allows customers to answer the survey directly in the email. Thereby, the effort on the customer's side is minimized, the response rate is higher, and the conversion rate rises.
Furthermore, users can profit from our shop system integrations such as Shopify, Magento, and Shopware, which can be connected to our platform in only a few steps. This eliminates the need for a separate script and NPS surveys can easily be used at important contact points in online shops – for example as website embed or website overlay. Qualtrics, on the other hand, offers fewer choices, as it is only compatible with the Shopify integration.
In addition, zenloop stands out due to its higher level of expertise and broad experience in the B2C and e-commerce business. Since our founders themselves have a background in e-commerce and we focus entirely on the Net Promoter System, zenloop customers can rely on our competency in this area and can count on the continuous development of our platform. Qualtrics, on the other hand, has a larger portfolio of programs and tools, but does not specialize in Net Promoter Systems and therefore has to divide its resources and does not focus on the NPS.
Individually Tailored Pricing Packages
Both companies, zenloop and Qualtrics, offer pricing packages that are tailored to the individual needs of their customers. This allows companies to select and customize the feature set individually – depending on which functions they need. To allow customers to familiarize themselves with the platform, Qualtrics offers a free trial account – but with severe limitations and therefore not suitable for full-scale survey projects. Parties interested in zenloop, however, can request a free demo with us. During this demo, our CX experts will explain our platform in detail and also address individual questions and requirements.
User-Friendly Installation & Navigation
In contrast to the more complex Qualtrics software, zenloop users can independently install the platform in-house in just a few steps. We put great emphasis on ease of use and an intuitive user interface, without sacrificing any analytical features. This allows users to send their first NPS surveys shortly after implementation. It leads to fast results and increases the chance of minimizing customer churn. Although Qualtrics offers similar analysis and action features as zenloop, its complex user interface makes it more difficult to take advantage of these functions.
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