NPSⓇ Software Software Comparison:
Delighted vs. zenloop
A Larger Selection of NPS Features
In contrast to Delighted, zenloop offers extended NPS features especially in the areas of customer satisfaction analysis and customer recovery. While Delighted only supports the shop system integration Shopify, zenloop can be integrated into the most common shop systems with just a few clicks, allowing online shops to easily perform NPS surveys via website overlay or website embed. This increases the transparency of the customer journey and enables employees to better understand customer behavior and customer satisfaction.
Thanks to the integrated language functions, international companies working with zenloop will never leave a single detractor unnoticed. The Google Translate integration enables customer feedback from all over the world to be translated quickly into the required language. While customer feedback is also available in a live feed at Delighted, there are no semantic text and mood analyses available. Those analytical features enable detailed evaluation of customer sentiment and the user can determine exactly which aspects are perceived as positive or negative by his customers at specific touchpoints of the customer journey. This allows companies to identify relevant trends and react even faster and more effectively to customer feedback and thereby initiate appropriate measures to close the feedback loop. Delighted does not offer such measures, which poses a major disadvantage. On the contrary, zenloop offers features, such as the automated configuration of alarm systems which immediately forward negative customer feedback to the employee in charge. Additionally, promoters are automatically forwarded to review sites and thus used to acquire new customers.
Individually Designed Pricing
While Delighted customers can choose between three different pricing categories, we adapt each pricing package individually to the needs of our customers. This allows companies to customize their feature set – depending on which features they need. Delighted offers a free plan, which however has only a few features, making it unsuitable for companies that want to work efficiently with their customer feedback. Instead of a free trial version, as is the case with Delighted, parties interested in zenloop can schedule a free demo. Our CX experts will explain our platform in detail during the demonstration and address individual questions and requirements.
Although both user interfaces look similar at first glance, it quickly turns out that Delighted has chosen a very simplified UI. Even though it makes the usage easier, it means that extensive features and filter options are missing. On our platform, users can find a wide range of helpful features without making navigation difficult. In contrast to Delighted-users, zenloop customers can get a more comprehensive overview of customer experiences and thus react better to customer (dis)satisfaction. In this respect, our retention platform is constructed more progressively than that of Delighted.
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