NPS Software Software Comparison:
Delighted vs. zenloop

Why is zenloop a suitable alternative for the NPS software Delighted? Because zenloop shows, how to turn negative customer feedback into a positive experience and how to systematically manage customer retention. Our integrated experience management platform identifies dissatisfied customers at every touchpoint of the customer journey, investigates their reasons for churn, and can thus efficiently trigger recovery measures..
Survey Methodology
NPS
NPS
Survey Channels
E-mail, Website, App
E-mail, Website, App, SMS, Link
Import of Historical NPS Data
Shop System Integrations

Shopify, Magento, WooCommerce, Shopware
Shopify
Analytic Functions
Translation of Customer Comments
Semantic Text Analysis
Sentiment Analysis
Raw Data Access
n/a
Data Segmentation
“Closing the Loop” Feature
Configuration of NPS Alerts
Automatic Forwarding of NPS Feedback (Customer Service, Marketing Cloud, Ticket System, etc.)
Live Feed
Automatic Forwarding of Promoters to Review Sites
Customer Support Tool Integrations
EU Hosting
DE
Customer Management
Premium Customer Support & Integrations
Multiple Brand Support
CX & Retention Consulting
CRM & ESP System Integrations

A Larger Selection of NPS Features

In contrast to Delighted, zenloop offers extended NPS features especially in the areas of customer satisfaction analysis and customer recovery. While Delighted only supports the shop system integration Shopify, zenloop can be integrated into the most common shop systems with just a few clicks, allowing online shops to easily perform NPS surveys via website overlay or website embed. This increases the transparency of the customer journey and enables employees to better understand customer behavior and customer satisfaction.

Thanks to the integrated language functions, international companies working with zenloop will never leave a single detractor unnoticed. The Google Translate integration enables customer feedback from all over the world to be translated quickly into the required language. While customer feedback is also available in a live feed at Delighted, there are no semantic text and mood analyses available. Those analytical features enable detailed evaluation of customer sentiment and the user can determine exactly which aspects are perceived as positive or negative by his customers at specific touchpoints of the customer journey. This allows companies to identify relevant trends and react even faster and more effectively to customer feedback and thereby initiate appropriate measures to close the feedback loop. Delighted does not offer such measures, which poses a major disadvantage. On the contrary, zenloop offers features, such as the automated configuration of alarm systems which immediately forward negative customer feedback to the employee in charge. Additionally, promoters are automatically forwarded to review sites and thus used to acquire new customers.

Individually Designed Pricing

While Delighted customers can choose between three different pricing categories, we adapt each pricing package individually to the needs of our customers. This allows companies to customize their feature set – depending on which features they need. Delighted offers a free plan, which however has only a few features, making it unsuitable for companies that want to work efficiently with their customer feedback. Instead of a free trial version, as is the case with Delighted, parties interested in zenloop can schedule a free demo. Our CX experts will explain our platform in detail during the demonstration and address individual questions and requirements.

User-Friendly Interface

Although both user interfaces look similar at first glance, it quickly turns out that Delighted has chosen a very simplified UI. Even though it makes the usage easier, it means that extensive features and filter options are missing. On our platform, users can find a wide range of helpful features without making navigation difficult. In contrast to Delighted-users, zenloop customers can get a more comprehensive overview of customer experiences and thus react better to customer (dis)satisfaction. In this respect, our retention platform is constructed more progressively than that of Delighted.

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Why Companies Should Choose zenloop

With our integrated experience management platform, we automate the customer retention of leading digital companies by...

Integrating NPS Individually into the Customer Journey

Our transactional integrated experience management platform allows companies to collect customer feedback at various touchpoints of the customer journey. In this way, we guarantee high response rates and optimized usage.

Configuring Automated Alarm Systems

Through automated redirections and notifications, critical issues can immediately be identified and passed on to the responsible employees. Companies can stop unsatisfied customers from leaving by applying personalized measures.

Showing NPS Live Feeds Company-Wide

We distribute customers' opinions in the company through live feeds, which enable a 24/7 overview of the current NPS and the customers’ mood. In this way, we create customer focus and transparency across the entire organization.

Acquiring New Customers through Referrals

Satisfied customers are recognized automatically and used for up- and cross-selling as well as for free recommendations on common review sites. This way, new customers can be acquired with little effort and expense.

Targeted Recognition of Churn Reasons

Using semantic text analysis as well as sentiment analysis, zenloop categorizes and interprets qualitative customer feedback. Thus, companies can identify reasons for migration and initiate personalized win-back measures quickly.

Customer-Oriented Acting and Thinking

We encourage companies to establish an open feedback culture and continuously improve their customer relations. With
our wide selection of integrations, companies can react quickly and personally to critics.

Leading Companies Already Trust in zenloop

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Top Scores for zenloop

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