NPS^Ⓡ Software Comparison:
Netigate vs. zenloop

Effective Measures for Customer Retention

In comparison to Netigate, the integrated experience management platform zenloop enables individual integration of NPS surveys at various touchpoints. This enables users to get a complete picture of the customer experience along the customer journey. Especially the selection of shop system integrations such as Shopify, Magento, and Shopware provides a great advantage for retailers. With just a few clicks, merchants can integrate the shop systems into their account and thereby easily collect customer opinions at the key contact points. This allows them to generate valuable insights and derive effective actions.

Furthermore, zenloop offers considerably more analytical functions than Netigate. The automated data evaluation of customer comments provides zenloop users with the option of specifically addressing detractors. Additionally, they can take advantage of promoters by free recommendations through the automatic redirection to review sites. Semantic text and mood analyses offer special advantages, as they cluster customer feedback along the customer journey and display it visually.

This enables companies to quickly identify trends and to address and eliminate pain points in a controlled manner. The timely response to customer feedback helps to generate positive customer experiences and thus retain customers. In this way, the NPS software zenloop presents itself significantly stronger than Netigate, especially regarding customer recovery and customer retention as well as the identification of churn drivers.

Intuitive User Interface

Our intuitive user interface is praised over and over again by users who can navigate it easily despite the many analytical functions. They can quickly create surveys at various touchpoints and gather customer feedback. Although Netigate also scores well in this area, the user interface is still somewhat more complex and, from a design point of view, considerably less appealing. As a consequence, Netigate's user interface can seem confusing at first, especially to new users, and thus require a longer training period. This can prevent companies from reacting to critical feedback early enough to counteract customer churn.

Individual Features and Pricing Packages

Netigate offers three different pricing levels to choose from. At zenloop, on the contrary, we are aware that every company has individual needs, which is why we discuss company-specific requirements with interested parties and design the pricing package accordingly.

This allows zenloop users to choose their features individually and adapt them to their needs over time. Interested companies also have the opportunity to arrange free demo, during which our CX experts introduce them to our platform and consult them individually. In this way, we want to ensure that our customers can extract the best possible benefit from zenloop.