Improve your customer satisfaction in 15 days

Leave your email and experience customer retention with zenloop 15 days for free. Build long term customer relationships, boost satisfaction, and reduce churn with artificial intelligence.

Market leaders strengthen customer satisfaction with zenloop

15% customer churn monthly in e-commerce

3 months

until every unsatisfied customer has churned

1 in 4

customers churns on average

62%

larger shopping carts for satisfied customers compared to dissatisfied ones

Create a unique shopping experience

With zenloop, you collect customer feedback at any touchpoint and explore your online shop from a customer perspective.
Identify reasons for churn, win back dissatisfied customers or retain your fans as brand ambassadors.

Identify reasons for churn promptly

Smart Labels manage your feedback and reveal what your customers expect from you. Uncover delays and disruptions at each customer touch point in your shop directly by strategically collecting feedback.

Strengthen customer retention and grow profits

In e-commerce, profits increase with customer satisfaction. Identify satisfied customers and activate them as a free marketing channel to attract new customers or receive reveiws on rating portals.

Win back dissatisfied customers

Indentify any dissatisfied customer instantly and interact with the right recovery action at the appropriate time. In many cases, the most loyal customers are those who have been prevented from churning by giving them extra attention.

Why e-Commerce market leaders choose zenloop

"zenloop helps us to measure customer happiness at different touchpoints with critical input for continuous improvement."

Michael Munder
Head of E-Commerce

"zenloop saves us complex manual analyses. Thanks to the Smart Labels, we automatically process qualitative customer feedback."

Jens Griebler
Head of CRM

"The easiest solution to implement and leverage the power of the entire Net Promoter System® from A to Z - fully automated."

Nana Lohmanns
Head of Product

Take actions with powerful integrations

Enrich your CRM data for better customer intelligence and trigger workflows to close the feedback loop.

Interested?

Do you want to learn more about strengthening customer retention with zenloop? Find the right contact person for every request here.