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    Collect, Understand and Act on Customer Feedback. Leverage NPS.

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    zenloop helps to create easy AI-powered surveys for satisfaction measurement, NPS and beyond. Our CXM platform  delivers actionable insights towards customers as well as in-house.

     

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    Collect Customer Insights

     

    Gather customer insights at every interaction with your brand – especially the most decisive moments.

    Define KPIs, the right channels to reach customers, and the best time to collect insights. Design and launch multi-channel surveys.

     
    Find out more

    Automatically Analyze & Understand Feedback

     

    Understand your next steps in order to translate customer insights into meaningful initiatives.

    Identify key drivers of satisfaction and dissatisfaction through intelligent analysis, automatically cluster and categorize topics, and prioritize initiatives.

     

    More info here

    Interact, Retain & Win Back

     

    Set automatic rules to win-back dissatisfied customers or involve fans in advocacy programs.

    React to customer feedback at scale based on topic, sentiment, segments, or other defining criteria.

     
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    zenloop Customers in Numbers

    47
    43
    48
    26

    Our customer’s NPS in the Retail industry

    Our customer’s NPS in the Internet Services

    Our customer’s NPS in the Financial Services

    Our customer’s NPS in the Energy industry

    719 189 602

    That’s how much feedback zenloop customers have already received through our platform.

    zenloop 2.0 – AI at the Heart of Everything

     

    “Say goodbye to manual analysis and hello to actionable insights driven by AI.”

    Automatically analyze customer feedback, and drive business opportunities without tedious labor.

    We empower businesses to leverage customer feedback and take pride in offering an intuitive, easy to use platform – powered by AI.

    What our Customers have to Say

    “Customer orientation is now a core goal in our company and is also reflected in our corporate values. Successes are celebrated, and we are now heroes to our customers. Ideas and feedback are collected on our magic wall.”
    Kim Weintz
    Head of Customer Experience & IT
    thalia logo

    “With zenloop, we can easily set up email and slack notifications. This allows us to immediately and automatically forward critical feedback to the responsible employees.”
    Sandra Friedrichs / Thalia
    Manager Business Development
    quote-logo-betty-bossi

    “With zenloop, we identify our customers’ biggest pain points along their customer journey and can determine effective action measures to be taken.”
    Julia Dimmler / Betty Bossi
    CRM Lead
    quote-logo-outfittery

    “Customer centricity is the key for our company’s success. zenloop helps us focus on the customer and to communicate insights instantly to all stakeholders.”
    Julia Bösch / Outfittery
    Chief Executive Officer

    “By reacting to customer feedback in an automated manner, we’ve been able to significantly increase repurchase rates. The zenloop integration took only a few hours.”
    Martin Gödicke / Contorion
    Senior Vice President Marketing
    See All Customer Stories

    Immediately boost ROI of CX initiatives by leveraging NPS insights!

     

    Discover all the benefits of our AI-powered CX Management platform in a call with our experts.