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    • Platform
      Overview

      Product

      zenloop’s Platform

      Discover our product

      Product Insights

      Learn more about the latest features

      Integrations

      Discover our technology partners

      Platforms modules & core features

      Collect Customer Insights
      Gather customer insights at every interaction with your brand – especially the most decisive moments.
      Focus on Opportunities
      Understand your next steps in order to translate customer insights into meaningful initiatives.
      Interact, Retain & Win Back
      Set automatic rules to win-back dissatisfied customers or involve fans in advocacy programs.
      Innovate & Drive Change
      Involve the right stakeholders and immediately develop programs to improve processes, products, or services.
      Delight & Close the Loop
      Close the loop to keep your customers informed about all your initiatives while also sharing key results with colleagues.

      Industries

      Energy
      Retail
      Internet Services
      Financial Services
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      Find out how zenloop can help you automate your Customer Experience.

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    Customer Retention

    Customer Life Cycle Marketing
    Customer Retention
    Customer Life Cycle Marketing

    5 Steps to Getting Loyal Customers

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    Sophie Scharrer
    ChurnAnalysis-Header
    Customer Retention
    Churn Analysis

    Determining Churn Rates and Analyzing Churn Behavior

    article-page-author-sophie
    Sophie Scharrer

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      Additional Resources

      • What is the NPS®?
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      • Satisfaction Analysis
      • Feedback Software
      • Customer Orientation
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      • Touchpoint Analysis
      • Customer Surveys
      • Feedback Loops & NPS®
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        * NPS is a registered trademark and Net Promoter Score and Net Promoter System are service marks of Bain & Company Inc., Satmetrix Systems Inc. and Fred Reichheld.
        The zenloop logo, and the names and marks associated with zenloop’s products are trademarks of zenloop.