Online-meetings, customer consultations, trade fairs and events - such is the daily mix of tasks for our Account Executive Pascal at our Customer Experience Platform zenloop. In our interview, Pascal shows us the many sides of his profession and explains what sales is really all about.
Hi, I’m Pascal and work at zenloop as an account executive in sales. I originally come from Neuköln and grew up in beautiful Brandenburg. For this job I moved back to the capital and am now settling into Berlin-Mitte.
I’ve now been part of the sales team at zenloop for four months. The role is multi-faceted and my tasks are very varied.
One of my duties is to build up customer contacts. This involves accompanying our customers from first contact to end project. I also support our product team by sharing my ideas on the development of our processes and systems. It is a very broad range of responsibilities and it’s exactly that which makes it so thrilling..
In short: challenging and never dull. Most of my working time is spent with customers - on the ‘phone, on-line meetings, personally at their business, or at trade fairs and events. I use every possibility to get in touch with existing or potential new customers.
In other words, I lead the whole process of helping our customers profitably utilize our zenloop NPS platform. This obviously includes training, holding meetings or visiting events. My “working day” is therefore always full of variety.
After completing my Abitur in 2015, I was unsure if I should study or undertake vocational training. As I appreciate an ever-changing workday, I plumped for a qualification in Hotel Management.
I quickly noticed that I enjoyed being in direct contact with guests and customers, but that the Hotel industry was not for me. Instead, I turned my attention to the field of sales. I then began to work as a sales manager for a start-up in the field of recruiting software and was enthused from the moment I started. This decision then led me to zenloop.
The vibe - and if you want to know what that really means, get directly in touch with me and ask! ;)
The best part is when you can further extend your knowledge and use it to support well-known and successful customers - that feels great.
As a start-up at Pappelallee in Berlin with a young, international team who are always following very clear goals and giving 110% to reach them. Everyone brings their strengths and opinions to the table for the greater good. It’s exactly this can-do attitude that you notice here - form the first morning meeting to the glass of beer at the end of the day.
You really have to know who you are, what you do and where you want to go. If you sense that your work life is blocked or that you’re not developing yourself, then it’s time for a change.
You should always feel comfortable in your role and tasks. When that’s the case, then you’re in the right place - irrespective if that’s at work or somewhere else.
Keyword: Mindset. Know what you want and follow it carefully. Especially in a young start-up it’s important to be proactive and engaged with both your team and company. That also means asking questions and not standing still.
Lots! I play ice hockey, like going to festivals and camping. Depending on the weather, I also like to go bouldering in the fresh air or inside at the climbing wall. Above all, I enjoy getting to know Berlin for all its many sides and experiencing new and interesting things.
Would you like to know what happens next? In the sales team at zenloop there are also opportunities to progress. In his interview, our head of sales, Felix, talks about his beginning here and the challenges in his daily work.