Academy
Courses, Webinars, and More about NPS® and Customer Experience

Shift to Action!
How to Build Brand Love at Every Customer Touchpoint

How to Make Payment Sexy
How to Build Brand Love at Every Customer Touchpoint

The Art of Anticipation
How to Build Brand Love at Every Customer Touchpoint

Managing CX Through Customer Expectations
From the view of logistics providers

Making Digital Customer Centricity Measurable
Contentsquare shows how it's done!

Why Customer Satisfaction Comes First at SNOCKS?
The Advantages of Existing Customer Care

More Than a Feature
Why Customer Focus Is a Fundamental Part of the Specialist Business Model

Balancing Global Complexity and Customer Experience in Times of Hyper Growth
Understanding growth phases and overcoming challenges