First-Class Customer Experience
With Dynamic Yield GmbH & zenloop
The AI software platform Dynamic Yield GmbH automates the personalization of the customer experience at each touchpoint of the customer journey. In combination with the retention management platform zenloop, Dynamic Yield's machine-learning-driven data management functions create a coherent view of the customer, which facilitates a fast and scalable implementation of targeted, digital interactions.
Effective Customer Segmentation With NPS Data
Using the personalization solution from the Dynamic Yield Software GmbH and zenloop, companies establish a cohesive data set for the management of customer data. This enables them to exploit the full potential of buyer data. Consequently, fans or critics are detected in real time and personalized measures to increase customer loyalty are easily identified.
Personalized Product Recommendations Along the Customer Journey
Shopping cart values of loyal customers can be greatly increased through automatically generated, personalized and relevant offers. With Dynamic Yield and zenloop, companies use all existing NPS & CRM data for personalized e-mail campaigns optimizing the customer experience. Therefore, customers are approached with the right offers at the right time.
Strengthen Customer Retention and Offer a First-Class Shopping Experience
The combined solutions of zenloop and Dynamic Yield GmbH allow online shops to minimize shopping cart abandonments while at the same time generating valuable insights into pain points and the relevant underlying factors. This ensures a personalized shopping experience that converts website visitors into buyers and, in the long run, into loyal customers.