FAQs

Can I see a demo of zenloop?

Yes, please contact us via the bottom-right chat box for a walkthrough.

How does the free start phase work?

The free start phase runs 15 days and has unlimited number of surveys, responses and all features included. There are no other limitations. You can upgrade at any time.

Is my plan limit based on number of send outs or responses?

Each plan has a monthly limit of survey responses.

How many responses will I receive per survey?

This depends on the touchpoint. If your customers receive a survey directly after their experience/transaction and you visualize the scoring above the fold, you may expect a 20% response rate.

What happens when I exceed the number of responses?

If you exceed the number of responses, please upgrade to a higher plan. Your additional feedback volume won't get lost in the meantime.

Can I change plans at any time?

Yes, you can choose a different plan on a monthly basis.

Do you offer yearly billing?

Yes, you can also choose yearly pre-payment. We will offer you a discount if you subscribe for 12 months. This also simplifies your accounting.

What does "users" mean in a plan?

Users are the people who have access to a zenloop account.

What does "channel" mean in a plan?

Channels are different ways in which surveys can be played out, such as zenloop email or website overlay.