Send unlimited volume of surveys!

We only consider received feedback responses.

Basic

Developed to collect feedback and to identify churning customers. Ideal for small businesses
that want to start with NPS.

Individual Pricing

Contact us
  • Unlimited Survey Volume
  • 1,000 Responses per month
  • 5 Users
  • 1 Channel

Moreover you get:

  • CSV Export
  • Online Support
  • GDPR Compliance
  • Custom Templates
  • Live Dashboard

Business

Built to analyze churn reasons, alert internal stakeholders, and to win back unhappy customers immediately.

Individual pricing

Contact us
  • Unlimited Survey Volume
  • 10,000 Responses per month
  • 20 Users
  • 3 Channels

Including all Basic features plus:

  • Raw Data Access
  • Premium Support
  • 3rd Party Integrations
  • Hosting in EU
  • Data Segmentation
  • Text Analytics

Custom

Customized for complex businesses to ensure excellence in customer retention offering personal support and proactive consulting.

Individual pricing

Contact us
  • Unlimited Survey Volume
  • More than 10,000 Responses / Month
  • Unlimited Users
  • All Channels

Including all "Business" features plus:

  • Pull API Service
  • Success Manager
  • Premium Integrations
  • Hosting in GER
  • Multiple Brand Support
  • Retention Consulting
  • CEX Events Invitation

These businesses are improving customer relationships with zenloop

About You Wine in Black Keller Sports Outfittery Shop Apotheke Douglas

"zenloop increases our revenues by identifying conversion killers on our website and checkout funnel."

Stephan Linden
Business Development Manager

"zenloop allows us to identify happy customers and drive revenue growth through their referrals."

Gerald Kullack
Founder & MD

"zenloop saves us time-consuming and manual analyses. With the Smart Labels, we can evaluate qualitative feedback from our customers in minutes."

Jens Griebler
Head of CRM

"With zenloop, we collect customer feedback at various touch points and thus gather suggestions for improvements."

Michael Munder
Head of E-Commerce

FAQs

Can I see a demo of zenloop?

Yes, please contact us via the bottom-right chat box for a walkthrough.

How does the free start phase work?

The free start phase runs 15 days and has unlimited number of surveys, responses and all features included. There are no other limitations. You can upgrade at any time.

Is my plan limit based on number of send outs or responses?

Each plan has a monthly limit of survey responses.

How many responses will I receive per survey?

This depends on the touchpoint. If your customers receive a survey directly after their experience/transaction and you visualize the scoring above the fold, you may expect a 20% response rate.

What happens when I exceed the number of responses?

If you exceed the number of responses, please upgrade to a higher plan. Your additional feedback volume won't get lost in the meantime.

Can I change plans at any time?

Yes, you can choose a different plan on a monthly basis.

Do you offer yearly billing?

Yes, you can also choose yearly pre-payment. We will offer you a discount if you subscribe for 12 months. This also simplifies your accounting.

What does "users" mean in a plan?

Users are the people who have access to a zenloop account.

What does "channel" mean in a plan?

Channels are different ways in which surveys can be played out, such as zenloop email or website overlay.

Try zenloop for free and generate immediate insights!