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A Powerful CX Platform for Customer Obsessed Enterprises
Our Platform Components
Customer Intelligence
Adapt the platform according to your needs and engage across customer journey.
This includes:
•
All CX metrics (NPS, CSAT etc.)
•
All survey technologies (Web, Email, App etc.)
•
Surveys in 99 languages
•
Unlimited number of surveys
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CRM Integrations (Salesforce, Emarsys, Episerver, Inxmail)
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Support tool Integrations (Zendesk, Salesforce, Freshdesk)
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Enrichment with external data
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Survey health monitoring
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Conversation system: manage feedback responses
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Context-based routing of reponses
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Transfer responses via webhook or API
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Monitor brand reputation(Trustpilot etc.)
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CX driver & trend analysis
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Customizable email reports
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CX monitoring & alerting
•
Analyze grouped surveys
•
Manage CX via mobile app
•
Customizable live dashboards
•
Collaboration tool integrations (Slack etc.)
•
Customizable email reports
•
Monitor brand advocates
•
Auto-route promoters to review portals
•
User role differentiation
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Customizable user-interface
•
User & access rights management
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Full GDPR Compliance
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Anti Cheat Protection
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Data Hosting in EU
•
Data Anonymizer & Deleter
•
Initial Platform Setup
•
Smart Themes Configurations
•
E-Mail, Chat & Telephone Support
•
Online Knowledge Base
•
CX Resources
Our Platform Components
Customer Intelligence
Adapt the platform according to your needs and engage across customer journey.
This includes:
•
All CX metrics (NPS, CSAT etc.)
•
All survey technologies (Web, Email, App etc.)
•
Surveys in 99 languages
•
Unlimited number of surveys
•
CRM Integrations (Salesforce, Emarsys, Episerver, Inxmail)
•
Support tool Integrations (Zendesk, Salesforce, Freshdesk)
•
Enrichment with external data
•
Survey health monitoring
Retain at Scale
Listen to your customers, gain insights into customer feedback and act on it smartly.
This includes:
•
Conversation system: manage feedback responses
•
Context-based routing of reponses
•
Transfer responses via webhook or API
•
Monitor brand reputation(Trustpilot etc.)
Continuous Innovation
Discover and analyse root causes for customer loss and identify room for improvement.
This includes:
•
CX driver & trend analysis
•
Customizable email reports
•
CX monitoring & alerting
•
Analyze grouped surveys
Culture & Leadership
Check on customer feedback in real-time wherever you're at and improve customer centricity.
This includes:
•
Manage CX via mobile app
•
Customizable live dashboards
•
Collaboration tool integrations (Slack etc.)
•
Customizable email reports
Brand Advocacy
Use the potential of loyal customers to boost online reviews and recommendations.
This includes:
•
Monitor brand advocates
•
Auto-route promoters to review portals
User Roles & Access
Specify rights and permissions according to your companies needs with our customizable UI and user roles.
This includes:
•
User role differentiation
•
Customizable user-interface
•
User & access rights management
Security & Privacy
Don't worry about your data. We live up to high security standards and keep your data & privacy safe.
This includes:
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Full GDPR Compliance
•
Anti Cheat Protection
•
Data Hosting in EU
•
Data Anonymizer & Deleter
Support & Consulting
We want you to make the most out of our platform. Our support & consulting team ensures a lean usage.
This includes:
•
Initial Platform Setup
•
Smart Themes Configurations
•
E-Mail, Chat & Telephone Support
•
Online Knowledge Base
•
CX Resources
Unlimited volumes. Unlimited access. For all Clients.
Unlimited Survey Volume
We only charge for received answers
Full GDPR Compliance
We care about your and your customers' data security
Customized Roll-Out
Our platform adapts to your needs and your customers' journey
Unlimited Data Access
We save all data and analyses
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Powerful Premium Components
Our response language detection is as global as your customer base and helps you to understand.
Translation from 109 languages into one target language
Text analyses in 109 languages
Automatic recognition of the answer language
Competitive Intelligence & Benchmarking
Compare your NPS internally & externally across different markets or against competitors.
NPS benchmarking by
industry
industry
NPS benchmarking by
geography
geography
NPS benchmarking by customer touchpoint
Manage
Brand Reputation
Brand Reputation
Manage your brand reputation by constantly monitoring customer feedback on all portals.
Monitoring of general Brand Advocacy
Automatic pulling of feedback from review portals
Monitoring of feedback & include in CX metrics
Enterprise
Support & Consulting
Support & Consulting
With our Enterprise Support you get access to personalized onboardings & exclusive CX events.
Personalised onboarding &
training
training
Import of historical response data
CX consulting & events
Frequently Asked Questions
Can I see a demo?
Our experts will be happy to give you a comprehensive insight into our platform. You can request a free demo here: Request demo
How many responses will I receive per survey?
The number of answers depends on the selected touchpoint and the survey channel used. If customers receive the survey directly after their transaction/product experience and visualizes "Above the fold", zenloop users can expect a response rate of 20 percent and more.
Where are zenloop's servers located?
All our servers are located in Europe. For an extra charge it is possible to use only servers located in Germany.
Are you GDPR compliant?
We operate 100 percent in compliance with DSGVO and adhere to all requirements of the basic data protection ordinance.
How hard is it to switch from another provider to zenloop?
It's easy. Our support team will gladly assist you with the changeover, the implementation of zenloop and the rollout.
Which support options are available in general for zenloop users?
Comprehensive support is available to all users.
This includes:
This includes:
- Initial Platform Setup
- Smart Themes Configurations
- E-Mail, Chat & Telephone Support
- Online Knowledge Base
- CX Resources
Would you like to get to know more about our platform? Our experts are here to help!
Free NPS® Online Course
With this course, you will become an NPS expert in only 8 days and learn how the Net Promoter System increases customer loyalty and turnover in the long term.
Join here free of charge
Vielen Dank!
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