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A Powerful CX Platform for Customer Obsessed Enterprises
Included Products and Components
Customer Intelligence
Retain at Scale
Continuous Innovation
Culture & Leadership
Brand Advocacy
User Roles & Accesses
Security & Privacy
Support & Consulting
Adapt the platform according to your needs and engage across customer journey.
This includes:
•
Journey and Touchpoint Builder
•
All CX Metrics (NPS, CSAT etc.)
•
Survey Designer incl. 99 Languages
•
All Survey Technologies (Web, Email, App etc.)
•
Survey Property Enrichment
•
Grouped Survey Administration
•
Survey Health Monitoring
•
Conversation System to View & Filter Responses
•
Context Based Routing Engine to Act
•
Brand Reputation Monitoring (Trustpilot etc.)
•
Retain Routing Administration
•
CX Driver & Trend Analysis
•
Customizable Email Reports
•
CX Monitoring & Alerting
•
Revenue Impact Analysis
•
Access CX Platform with our Mobile App
•
Customizable Live Dashboards
•
Collaboration Tool Integrations (Slack etc.)
•
Monitoring Brand Advocacy
•
Promoter Routing Engine
•
User Roles Differentiation
•
Permission Based Customizable UI
•
Manage Users & Access Rights
•
Full GDPR Compliance
•
Anti Cheat Protection
•
Data Hosting in EU
•
Data Anonymizer & Deleter
•
Initial Platform Setup
•
Smart Themes Configurations
•
E-Mail, Chat & Telephone Support
•
Online Knowledge Base
•
CX Resources
Included Products and Components
Customer Intelligence
Adapt the platform according to your needs and engage across customer journey.
This includes:
•
Journey and Touchpoint Builder
•
All CX Metrics (NPS, CSAT etc.)
•
Survey Designer incl. 99 Languages
•
All Survey Technologies (Web, Email, App etc.)
•
Survey Property Enrichment
•
Grouped Survey Administration
•
Survey Health Monitoring
Retain at Scale
Listen to your customers, gain insights into customer feedback and act on it smartly.
This includes:
•
Conversation System to View & Filter Responses
•
Context Based Routing Engine to Act
•
Brand Reputation Monitoring (Trustpilot etc.)
•
Retain Routing Administration
Continuous Innovation
Discover and analyse root causes for customer loss and identify room for improvement.
This includes:
•
CX Driver & Trend Analysis
•
Customizable Email Reports
•
CX Monitoring & Alerting
•
Revenue Impact Analysis
Culture & Leadership
Check on customer feedback in real-time wherever you're at and improve customer centricity.
This includes:
•
Access CX Platform with our Mobile App
•
Customizable Live Dashboards
•
Collaboration Tool Integrations (Slack etc.)
Brand Advocacy
Use the potential of loyal customers to boost online reviews and recommendations.
This includes:
•
Monitoring Brand Advocacy
•
Promoter Routing Engine
User Roles & Accesses
Specify rights and permissions according to your companies needs with our customizable UI and user roles.
This includes:
•
User Roles Differentiation
•
Permission Based Customizable UI
•
Manage Users & Access Rights
Security & Privacy
Don't worry about your data. We live up to high security standards and keep your data & privacy safe.
This includes:
•
Full GDPR Compliance
•
Anti Cheat Protection
•
Data Hosting in EU
•
Data Anonymizer & Deleter
Support & Consulting
We want you to make the most out of our platform. Our support & consulting team ensures a lean usage.
This includes:
•
Initial Platform Setup
•
Smart Themes Configurations
•
E-Mail, Chat & Telephone Support
•
Online Knowledge Base
•
CX Resources
Unlimited for All Our Clients
Unlimited Survey Volume
You'll never pay for the amount of surveys you send
Full GDPR Compliance
We care about your and your customers' data security
Customized Roll-Out
Our platform adapts to your needs and your customers' journey
Unlimited Data Access
We'll never delete your data and analysis from the dashboard
These Companies are Perfecting Customer Relationships with zenloop
Powerful Product Extensions
Our response language detection is as global as your customer base and helps you to understand.
Translation of 109 languages into a unifying target language
Automatic Response language detection
Manual connecting of themes of various languages
Competitive Intelligence & Benchmarking
Compare your NPS internally & externally across different markets or against competitors.
NPS benchmarking by
industry
industry
NPS benchmarking by
geography
geography
NPS benchmarking by customer touchpoint
Manage
Brand Reputation
Brand Reputation
Manage your brand reputation by constantly monitoring customer feedback on all portals.
Monitoring of general Brand Advocacy
Automatic pulling of feedback from review portals
Monitoring of feedback & include in CX metrics
Advanced Security & Privacy
Upgrade security and privacy settings according to your needs and personal preferences.
Data hosting in Germany
2-Factor-Authentication
Single Sign-on
Enterprise Support
With our Enterprise Support you get access to personalized onboardings & exclusive CX events.
Personalised onboarding &
training
training
Migration support with manual import of historic responses
Custome terms & CX1 community events
Frequently Asked Questions
Can I see a demo?
Our experts will be happy to give you a comprehensive insight into our platform. You can request a free demo here: Request demo
How many responses will I receive per survey?
The number of answers depends on the selected touchpoint and the survey channel used. If customers receive the survey directly after their transaction/product experience and visualizes "Above the fold", zenloop users can expect a response rate of 20 percent and more.
Where are zenloop's servers located?
All our servers are located in Europe. For an extra charge it is possible to use only servers located in Germany.
Are you GDPR compliant?
We operate 100 percent in compliance with DSGVO and adhere to all requirements of the basic data protection ordinance.
How hard is it to switch from another provider to zenloop?
It's easy. Our support team will gladly assist you with the changeover, the implementation of zenloop and the rollout.
Which support options are available in general for zenloop users?
Comprehensive support is available to all users.
This includes:
This includes:
- Initial Platform Setup
- Smart Themes Configurations
- E-Mail, Chat & Telephone Support
- Online Knowledge Base
- CX Resources
Would you like to get to know more about our platform? Our experts are here to help!
