Our experts will be happy to give you a comprehensive insight into our platform. You can request a free demo here: Request demo
How many responses will I receive per survey?
The number of answers depends on the selected touchpoint and the survey channel used. If customers receive the survey directly after their transaction/product experience and visualizes "Above the fold", zenloop users can expect a response rate of 20 percent and more.
Where are zenloop's servers located?
All our servers are located in Europe. For an extra charge it is possible to use only servers located in Germany.
Are you GDPR compliant?
We operate 100 percent in compliance with DSGVO and adhere to all requirements of the basic data protection ordinance.
How hard is it to switch from another provider to zenloop?
It's easy. Our support team will gladly assist you with the changeover, the implementation of zenloop and the rollout.
Which support options are available in general for zenloop users?
Comprehensive support is available to all users.
Initial Platform Setup
Smart Themes Configurations
E-Mail, Chat & Telephone Support
Online Knowledge Base
In addition, as an add-on, we offer enterprise support that includes personalized onboarding and training, migration support including manual import of historical data, custom terms and exclusive CX events.
Would you like to get to know more about our platform? Our experts are here to help!