Boost customer retention in the Shopware Store with zenloop

Shopware is a flexible e-commerce solution that allows companies to create their own professional online shop. The modular software architecture provides the ability to integrate cross-channel sales solutions and extensive dealer integration and marketplace models into any online shop in addition to the classic e-commerce requirements.

Go to the Shopware Store and download the zenloop App to Increase Customer Retention

Every shopware store is directly compatible with the zenloop plug-in. Thus, online shops can automatically measure customer retention:

  • Analyze NPS feedback and increase customer retention in the long term
  • Discover the online shop from the customer's perspective

These Companies Strengthen Customer Retention with Shopware and zenloop

Success Factor: Measuring Customer Satisfaction in the Shop

After downloading the zenloop plug-in from the Shopware Store, you can implement customer surveys in the online shop at any customer touchpoint, for example after ordering or after delivery. Based on the customer feedback, it is possible to determine how customers rate the customer experience in the online shop.

Win Back Dissatisfied Customers

The zenloop software identifies dissatisfied customers. If a customer complains about a late delivery in their feedback, shops can reacted immediately with an apology e-mail. This surprises every customer positively and shows how important companies take feedback.

Profit From Free Recommendations of Loyal Promoters

The more satisfied customers are with a company's performance, the more likely they are to tell friends and acquaintances about their experience. This simplifies the process of attracting new customers and extending shopping baskets.


Interested in strong customer retention with zenloop and Shopware? Find the perfect contact person for every request here.