Freshdesk Marketplace App from zenloop

Create Strong Customer Relationships in E-Commerce

Freshdesk is a customer support software and helpdesk solution that offers a wide range of tools and features that enable organizations to meet all of their customers' needs. The main objective is to help companies track and respond to complaints, inquiries or any other form of customer request.

Download the Freshdesk Marketplace from zenloop and create strong customer relationships

Download the zenloop App from the Freshdesk Marketplace and start:

  • automated actions on customer tickets with one click and direct reaction to customer feedback
  • optimizing all customer interactions

Market Leaders Create Strong Customer Relationships with Freshdesk and zenloop

High Productivity with Streamlined Workflows

The "Alerts" function provides automatic updates without switching to the zenloop application. As a result, customer feedback and NPS® performance are processed more easily and quickly. Responsible colleagues are notified immediately if errors or bugs occur. For example, an alarm by e-mail informs the logistics department as soon as a detractor mentions "Shipping" or "Returns" in the feedback.

Fast Response to Customer Requests

With its direct integration, zenloop automatically forwards NPS® responses from customer surveys to the Freshdesk ticketing system, enabling a quick response to customer requests. Tickets are automatically created and include information such as the customer's email address, timestamp, comment and NPS rating. The customer support can then quickly address dissatisfied customers and initiate win-back actions or even transform satisfied customers into promoters with vouchers.

Real Time Dashboards and Reports Identify Every Trend

Freshdesk and zenloop provide direct access to all developments and analyses concerning customer interaction. Define which reports are highly relevant for your company and receive regular updates and insights into trends. Dashboards provide an overview of helpdesk and customer satisfaction based on real time data covering tickets, trends and NPS feedback.


Interested in strong customer retention with zenloop and Freshdesk? Find the perfect contact person for every request here.