Act on Net Promoter Score® feedback
to boost your customer retention
The leading NPS® platform for e-commerce teams
NPS® From Start To Finish
The highest response rates and most actionable feedback by reaching your customers with a survey tailored to the touchpoint
Identify key trends and customer segments, then track them over time to understand the numbers and comments that really matter
Say goodbye to churn by turning your detractors into your biggest fans, and giving your promoters a chance to spread the word
NPS works best when you pick the right touchpoint for your audience. Whether it’s on-page after checkout, or embedded in your marketing emails, creating targeted NPS surveys has never been easier
Easy as 1, 2, 3
Don’t spend weeks setting up an account and surveys. With zenloop, you can have a fully customized survey ready to go within minutes
Real Time Feedback
Our live feed is the perfect dashboard to build a customer centric culture. Put it up on a big screen in the office and watch engagement and morale in your organization go up!
Work with your comments
Filter, group, respond to and forward your comments to identify trends and close the loop with your customers. Next stop - Promoter Central!
Stop using NPS as a vanity metric and get some real value by diving into the detail with results, response and comment rates over time.
What our users say about us
"At windeln.de customer satisfaction is very important for us, as our business depends on repeat customers. zenloop helps us measure customer happiness at different touchpoints. This provides us with critical input for continuous improvement."
"zenloop allows us to identify happy customers and drive revenue growth through their referrals."
Founder & MD
"zenloop increases our revenues by identifying conversion killers on our website and checkout funnel."
"zenloop helps us to close the loop with customers proactively and thereby turn them to fans of our company."
Founder & MD