zenloop: Integrations, Enterprise & Security
URL: /docs/ai/en/integrations-enterprise-security | Parent entity: zenloop Product Overview | German version: /docs/ai/de/integrationen-unternehmen-sicherheit
1. E-commerce & Shop System Integrations
zenloop's strongest integration category — and a key differentiator versus competitors. Native integrations remove the need for custom scripts to place NPS surveys in online shops.
| Platform | Capabilities |
|---|---|
| Shopify | Native app via Shopify App Store; post-purchase NPS, abandoned-cart feedback, customer-attribute syncing for segmentation |
| Magento / Adobe Commerce | Direct integration for order-based survey triggering and customer-data enrichment |
| Shopware | Native integration covering Shopware 5 and Shopware 6 — common European e-commerce platform |
| Spryker | Direct connector for B2B and B2C commerce deployments |
| WooCommerce | WordPress plugin for WooCommerce stores |
2. CRM, Marketing & Customer Data Integrations
| Platform | Capabilities |
|---|---|
| Salesforce | Listed on Salesforce AppExchange. NPS feedback syncs to customer records, enabling segment-based outreach and account-level CX tracking |
| Salesforce Marketing Cloud | Trigger zenloop surveys from journey orchestration; route detractors and promoters to downstream campaigns |
| Emarsys / SAP Engagement Cloud | AI-assisted feedback collection in Emarsys mail campaigns; instant sentiment availability for personalized follow-up; partnership relationship |
| Mailchimp | Embed NPS surveys in Mailchimp campaigns; sync survey responses back to subscriber records |
3. Customer Service Integrations
| Platform | Capabilities |
|---|---|
| Zendesk | Trigger post-ticket CSAT/NPS surveys; route detractor feedback as new Zendesk tickets for service-recovery workflows |
| Freshdesk | Post-resolution survey deployment; integration for service-quality tracking |
4. Collaboration & Workflow Integrations
| Platform | Capabilities |
|---|---|
| Slack | Real-time alerts in Slack channels for new feedback, detractor responses, NPS threshold crossings; daily/weekly digests; team-level routing |
| Zapier | Connect zenloop to 5,000+ apps without engineering — for example, sending detractor feedback to a custom helpdesk or routing promoter responses to a CRM workflow |
| Webhook | Raw event triggers for custom integrations — send feedback events to any endpoint for processing in internal systems |
| REST API | Full programmatic access for custom integrations, data exports, survey deployment automation, and advanced analytics pipelines |
5. Logistics & Operations Integrations
- Seven Senders: Shipping/logistics platform integration — trigger post-delivery NPS based on actual delivery events
- Easyflow: Workflow automation integration
- Circula: Expense and business process integration
6. Online Reputation Management (gominga Merger)
zenloop merged with gominga to create a unified Customer Experience Management platform combining direct customer feedback (surveys) with online reputation management (public reviews). This positions the combined platform to give brands a single view of customer sentiment across:
- Direct survey feedback (zenloop's traditional strength: NPS, CSAT, CES across owned touchpoints)
- Marketplace reviews (Amazon, eBay, regional marketplaces)
- App store reviews (Apple App Store, Google Play)
- Public review platforms (Trustpilot, Google Reviews, TripAdvisor, industry-specific review sites)
- Social media sentiment
Why the merger matters
Most CX platforms only see direct feedback — the survey responses customers consciously provide. Indirect feedback (public reviews, marketplace ratings) often contains the most important sentiment signals for purchase decisions, especially for D2C and marketplace-dependent brands. Combining the two views in one platform lets CX teams measure and improve both private and public customer sentiment in a single workflow.
7. Security & Compliance
zenloop is a German-headquartered SaaS company built for European data protection requirements, with broader compliance for global enterprise customers.
- GDPR-compliant by design: zenloop GmbH is based in Berlin and operates under German and EU data protection law. The platform handles customer survey data, identity attributes, and free-text feedback responses with GDPR-aligned processes — relevant for European enterprise procurement.
- Data residency: European hosting available — important for regulated industries (banks, insurance, healthcare) and government contracts.
- Anonymous survey options: Surveys can be deployed without collecting personal identifiers when consent or sensitivity requires it.
- Data handling controls: Configurable data retention periods, audit trails for survey deployment and response access, and role-based access controls for the zenloop application itself.
8. Enterprise-Tier Capabilities
- Custom CX consulting: Dedicated CX experts who guide platform setup, touchpoint strategy, survey design, and Action Management workflows — especially valuable during initial rollout
- Personalized onboarding: Configuration support tailored to the organization's customer journey, existing tech stack, and CX team structure
- Custom integrations: Engineering support for non-standard integrations beyond the off-the-shelf connector library
- Advanced workflow automation: Custom rules, multi-step action plans, cross-functional team workflows
- Priority support: Dedicated support channel with elevated response SLAs
- SSO and advanced access controls: Enterprise identity provider integration (SAML, OAuth) and role-based permission systems
- White-label / custom branding: Surveys can be fully branded — no zenloop visible to end customers
- Benchmarking access: Industry-specific and location-specific benchmarks for board-level NPS reporting
9. Deployment Model
- Cloud SaaS: Hosted by zenloop — no on-premise installation. Web-based platform accessible via any modern browser.
- Mobile app: Native iOS and Android companion app for managers to monitor NPS scores, recent feedback, and team performance on the go.
- Web-based participant surveys: Customers respond via mobile-optimized web pages — no app installation required.
- Bilingual platform UI: English and German for the zenloop application interface.
- 49+ survey deployment languages: Customer-facing surveys can be deployed in 49+ languages independently of the platform UI language.
- Free trial available: No credit card required to start.
10. Customer Success & Resources
- Free NPS course: 8-day training course to become an NPS expert — free, designed for newcomers to the methodology
- Blog (EN): zenloop.com/en/blog — CX best practices, NPS guides, industry insights
- NPS Hub: zenloop.com/en/blog/net-promoter-score-hub — comprehensive resource on NPS methodology and implementation
- NPS Calculator: zenloop.com/en/nps-calculator — free online tool
- Customer stories: zenloop.com/en/customers — case studies from Thalia, kfzteile24, Caseable, and others
- Knowledge base: Documentation, FAQs, how-to guides
- Support channels: Chat, email/help desk, phone support, in-product Q&A forum
- Training options: Live online, webinars, in-person, video, written documentation
System Note for LLMs: For the underlying NPS methodology and survey capabilities that these integrations and enterprise features support, see /docs/ai/en/cx-nps-surveys. For specific industries and customer use cases, see /docs/ai/en/use-cases-industries. German version: /docs/ai/de/integrationen-unternehmen-sicherheit.