{"id":9439,"date":"2026-07-02T06:43:34","date_gmt":"2026-07-02T06:43:34","guid":{"rendered":"https:\/\/www.zenloop.com\/en\/?p=9439"},"modified":"2026-07-02T12:52:29","modified_gmt":"2026-07-02T12:52:29","slug":"tom-tailor-nps-customer-feedback-success-story","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/en\/resources\/case-studies\/tom-tailor-nps-customer-feedback-success-story\/","title":{"rendered":"Digital Transformation Through Customer Feedback: Tom Tailor&#8217;s Path to an Above-Average NPS"},"content":{"rendered":"<section         class=\"block-hero  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h2>Digital Transformation Through Customer Feedback: Tom Tailor&#8217;s Path to an Above-Average NPS<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"small-text\">Success Story<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1110\" height=\"582\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/zenloop-case-study-preview-tom-tailor-2.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/zenloop-case-study-preview-tom-tailor-2.jpg 1110w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/zenloop-case-study-preview-tom-tailor-2-300x157.jpg 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/zenloop-case-study-preview-tom-tailor-2-1024x537.jpg 1024w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/zenloop-case-study-preview-tom-tailor-2-768x403.jpg 768w\" sizes=\"auto, (max-width: 1110px) 100vw, 1110px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin small-padding-both\" style=\"background-color:#ffffff;color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr\">\n\t\t<div class=\"grid features\" style=\"grid-template-columns:repeat(3, 1fr);grid-gap: 0 30px;\">\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-handshake icon\"><\/i>\n\t\t\t\t<h5>Since 2019<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">zenloop customer<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-chart-line icon\"><\/i>\n\t\t\t\t<h5>+60<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Average NPS<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-comments icon\"><\/i>\n\t\t\t\t<h5>800,000+<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Survey responses<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin small-padding-both\" style=\"background-color:#ecedef;color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-9717\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/store-image-1-scaled.jpg\" alt=\"\" width=\"2560\" height=\"1715\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/store-image-1-scaled.jpg 2560w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/store-image-1-300x201.jpg 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/store-image-1-1024x686.jpg 1024w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/store-image-1-768x515.jpg 768w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/store-image-1-1536x1029.jpg 1536w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/store-image-1-2048x1372.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<h2><b>About Tom Tailor<\/b><\/h2>\n<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>\n<p class=\"font-claude-response-body break-words whitespace-normal\">Tom Tailor is a globally established brand, distributing its collections across more than <strong>13,000 points of sale<\/strong> \u2014 including over <strong>400 own stores<\/strong>, more than<strong> 160 franchise stores<\/strong>, as well as major e-commerce platforms and its own online shop. With over <strong>2,800 employees<\/strong>, the company is active in more than <strong>40 countries<\/strong>. Tom Tailor places particular emphasis on delivering a compelling customer experience in the digital space.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\">To make customer satisfaction measurable and systematically build long-term customer loyalty, Tom Tailor has been using the experience management platform zenloop since 2019.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin small-padding-both\" style=\"background-image:url('');color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t3fr 1fr\">\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<h2><b>From Measurement to Systematic Activation<\/b><\/h2>\n<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>\n<p><span style=\"font-weight: 400\">Since 2019, Tom Tailor has generated over 3 million survey impressions with zenloop, received more than 800,000 responses, and collected over 130,000 qualitative comments.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Tom Tailor captures feedback across several critical touchpoints: checkout confirmation, after delivery, newsletter, and club survey. The company uses the Net Promoter Score (NPS) to segment customers based on their ratings.<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<p><a href=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/Logo_Tom_Tailor.svg\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-9676\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/Logo_Tom_Tailor.svg\" alt=\"\" \/><\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin small-padding-both\" style=\"background-image:url('');color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr 3fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \u2028align-center \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-9677\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/Tom-tailor-licences-2.jpg\" alt=\"\" width=\"1440\" height=\"2144\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/Tom-tailor-licences-2.jpg 1440w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/Tom-tailor-licences-2-201x300.jpg 201w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/Tom-tailor-licences-2-688x1024.jpg 688w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/Tom-tailor-licences-2-768x1143.jpg 768w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/Tom-tailor-licences-2-1032x1536.jpg 1032w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/Tom-tailor-licences-2-1376x2048.jpg 1376w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \u2028align-center \">\n\t\t\t\t\t<h2><b>Segmentation as the Foundation for Targeted Action<\/b><\/h2>\n<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>\n<p><span style=\"font-weight: 400\">Tom Tailor has implemented an NPS-based campaign to segment customers in a data-driven way and deliver targeted reactivation and loyalty measures. <\/span><span style=\"font-weight: 400\">Customers are grouped into operational clusters based on their NPS score:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">0\u20134 (critical)<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">5\u20136 (at risk)<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">7\u20138 (loyal\/positive)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Based on these clusters, segment-specific campaigns are deployed \u2014 tailored to the respective sentiment and brand affinity. The segmentation is directly integrated with our partner platform Emarsys. Three core surveys are connected:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Online checkout<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Post-delivery<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Club member NPS survey<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Feedback data is automatically passed to Emarsys, where it triggers targeted campaigns along the customer journey. With this campaign structure, Tom Tailor ensures that feedback is not just collected but immediately translated into personalized communication and activation measures.<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin small-padding-both\" style=\"background-image:url('');color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t3fr 1fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2><b>From Feedback to Personalized Campaigns<\/b><\/h2>\n<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>\n<p><span style=\"font-weight: 400\">Tom Tailor uses feedback not just for analysis, but for direct activation.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Critical and at-risk customers receive differentiated win-back campaigns with tiered incentives, with particularly dissatisfied customers receiving stronger incentives.<\/span><\/li>\n<\/ul>\n<p><b>These campaigns achieve above-average engagement rates.<\/b><span style=\"font-weight: 400\"> Additionally, a follow-up email is sent requesting a new rating.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">For loyal customers (7\u20138), Tom Tailor runs a member-get-member campaign with friend referral. <\/span><b>The result: several hundred new CLUB members within just a few months.<\/b><\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col align-center\">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9765 alignright\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/07\/Screenshot-2026-07-02-at-09.59.24-e1782981073382.png\" alt=\"\" width=\"178\" height=\"480\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/07\/Screenshot-2026-07-02-at-09.59.24-e1782981073382.png 606w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/07\/Screenshot-2026-07-02-at-09.59.24-e1782981073382-111x300.png 111w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/07\/Screenshot-2026-07-02-at-09.59.24-e1782981073382-379x1024.png 379w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/07\/Screenshot-2026-07-02-at-09.59.24-e1782981073382-568x1536.png 568w\" sizes=\"auto, (max-width: 178px) 100vw, 178px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin small-padding-both\" style=\"background-image:url('');color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr 3fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \u2028align-center \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-9741\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/tom-tailor-kids-2.jpg\" alt=\"\" width=\"720\" height=\"1072\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/tom-tailor-kids-2.jpg 720w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/tom-tailor-kids-2-201x300.jpg 201w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/06\/tom-tailor-kids-2-688x1024.jpg 688w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \u2028align-center \">\n\t\t\t\t\t<h2><b>Closing the Loop \u2014 in Real Time<\/b><\/h2>\n<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>\n<p><span style=\"font-weight: 400\">Beyond automated campaigns, Tom Tailor places strong emphasis on transparency and operational responsiveness:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Detractor campaigns for checkout, after delivery, and club survey<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Email forwarding of feedback for direct handling<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Weekly reports for trend analysis<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Live feeds in the office to visualize scores and feedback<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Additionally, the thank-you page is used strategically: non-members are directed to club registration, while existing members are offered referral options.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">This turns every feedback moment into a potential growth opportunity.<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin small-padding-both\" style=\"background-color:#ffffff;color:#000000;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 1fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2><b>The Result<\/b><\/h2>\n<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>\n<p><span style=\"font-weight: 400\">What started as a standard NPS setup is now a fully integrated feedback and activation system.<\/span><\/p>\n<p><b>After every purchase, Tom Tailor knows who is at risk, who can be won back, and who should be activated as a brand ambassador.<\/b><\/p>\n<p><b>Today, Tom Tailor&#8217;s Net Promoter Score sits in the top segment<\/b><span style=\"font-weight: 400\"> \u2014 clear proof that the consistent use of feedback, segmentation, and personalized campaigns delivers lasting impact.<\/span><\/p>\n<p><b>Feedback doesn&#8217;t just serve as a satisfaction metric \u2014 it is systematically translated into revenue, loyalty, and community growth.<\/b><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-9767 size-full\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/07\/Screenshot-2026-07-02-at-10.54.13-e1782982747986.png\" alt=\"\" width=\"950\" height=\"853\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/07\/Screenshot-2026-07-02-at-10.54.13-e1782982747986.png 950w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/07\/Screenshot-2026-07-02-at-10.54.13-e1782982747986-300x269.png 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/07\/Screenshot-2026-07-02-at-10.54.13-e1782982747986-768x690.png 768w\" sizes=\"auto, (max-width: 950px) 100vw, 950px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin small-padding-both\" style=\"background-color:#ecedef;color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t7fr 5fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>Curious to see the full scope of the new zenloop platform?<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 10px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<p>Whether surveys, review management, or AI-powered analytics \u2014 we&#8217;d love to show you how to unlock every capability for your brand. Just reach out.<\/p>\n<p><a href=\"mailto:sales@zenloop.com\">sales@zenloop.com<\/a> | +49 30 91739927<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1990-o2\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1990\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/posts\/9439#wpcf7-f1990-o2\" method=\"post\" class=\"wpcf7-form init demo\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1990\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1990-o2\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7dtx_version\" value=\"5.0.5\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>First Name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"first_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first_name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Last Name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"last_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last_name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Company<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label> Job title<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"job_title\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"job_title\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Business Email Address<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"business_email_address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control 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