{"id":9354,"date":"2026-04-02T12:52:19","date_gmt":"2026-04-02T12:52:19","guid":{"rendered":"https:\/\/www.zenloop.com\/en\/?p=9354"},"modified":"2026-04-02T13:01:46","modified_gmt":"2026-04-02T13:01:46","slug":"voice-of-everyone-platform","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/en\/blog\/voice-of-everyone-platform\/","title":{"rendered":"From NPS Pioneer to Voice of Everyone Platform"},"content":{"rendered":"<section         class=\"block-hero  no-margin small-padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>From NPS Pioneer to Voice of Everyone Platform<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4>How zenloop Became a Complete 360\u00b0 Customer Experience Solution<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"small-text\"><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/03\/260331-zenloop-Voice-of-Everyone-4.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/03\/260331-zenloop-Voice-of-Everyone-4.png 1200w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/03\/260331-zenloop-Voice-of-Everyone-4-300x157.png 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/03\/260331-zenloop-Voice-of-Everyone-4-1024x536.png 1024w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/03\/260331-zenloop-Voice-of-Everyone-4-768x402.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 10px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">When zenloop launched, the mission was clear: make Net Promoter Score actionable for European brands. For years, that&#8217;s exactly what the platform delivered \u2014 NPS and CSAT surveys at key customer touchpoints, real-time dashboards, and AI-powered analysis that helped companies understand not just the score, but the story behind it.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">It was a strong foundation. Hundreds of brands across Europe built their customer experience programs on zenloop&#8217;s survey infrastructure, collecting millions of responses and turning feedback into measurable improvements across their organizations.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">But the world of customer feedback kept evolving \u2014 and so did zenloop. Today, zenloop is Europe&#8217;s leading <strong>Voice of Everyone platform<\/strong>, unifying surveys, reviews, and competitive intelligence into a single, actionable ecosystem.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<h2 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><b>The first leap: zenSurveys and the move beyond NPS<\/b><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 10px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">zenloop had always supported more than just NPS \u2014 CSAT and CES surveys were part of the platform from early on. But these were still single-metric surveys: one question, one score, one insight at a time.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">In 2024, zenloop changed that with the launch of <strong>zenSurveys<\/strong> \u2014 a fully customizable survey engine that lets brands build complete, multi-question questionnaires with branching logic, connected flows, and flexible formats. For the first time, brands could design entire research journeys within zenloop:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\"><strong>Post-purchase experience surveys<\/strong> that adapt based on previous answers<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Checkout satisfaction flows<\/strong> combining NPS with open-ended follow-ups and product-specific questions<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Category experience surveys<\/strong> with conditional paths based on respondent replies and profile data<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">This was a fundamental shift. zenloop was no longer a tool for collecting individual metrics \u2014 it became a platform for understanding the full customer experience in depth.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The scope kept expanding from there. Beyond existing customers, brands can now run <strong>prospect and lead surveys<\/strong> to capture sentiment before a purchase decision is even made \u2014 turning the funnel itself into a feedback loop. <strong>Employee surveys<\/strong> bring the same methodology inward, measuring engagement, onboarding quality, and internal satisfaction. And with <strong>AI-powered phone surveys<\/strong>, zenloop extends its reach beyond digital channels entirely, gathering rich conversational feedback from audiences who might never open an email or click a link.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The result? Brands that previously relied on a separate survey provider for anything beyond NPS began consolidating onto zenloop \u2014 reducing costs, eliminating data silos, and gaining a unified view of sentiment across customers, prospects, and employees for the first time.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">The Second Leap: Review and Reputation Management<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 10px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Surveys only capture the feedback you actively ask for. A significant share of what customers think and say about a brand happens on platforms like Amazon, Google, Trustpilot, Galaxus, and app stores \u2014 unprompted, unfiltered, and often unseen by the teams that need it most.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">In late 2025, zenloop and <a href=\"http:\/\/gominga.com\" target=\"_blank\" rel=\"noopener\">gominga<\/a> \u2014 one of Europe&#8217;s leading online review and reputation management specialists \u2014 officially merged under the zenloop brand. Both companies had been part of <a href=\"https:\/\/saas.group\/\" target=\"_blank\" rel=\"noopener\">saas.group<\/a> since 2023, and the merger brought gominga&#8217;s deep expertise in review monitoring, analysis, and response directly into the zenloop <strong>Voice of Everyone platform<\/strong>.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The impact for customers is substantial:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\"><strong>Product reviews<\/strong> on Amazon<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Shop reviews<\/strong> on Google<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>App ratings<\/strong> in the Play Store and App Store<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Marketplace feedback<\/strong> on Otto, Conrad, or Galaxus<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Everything monitored, analyzed, and actionable \u2014 under one roof.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The merger also brought gominga&#8217;s <strong>competitor monitoring capabilities<\/strong> into the platform, giving zenloop customers the ability to track how competing brands are perceived on third-party platforms, benchmark their own performance, and spot market shifts as they happen.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr 6fr\">\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-9220\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2025\/10\/Group_1261157748_1_1_17.png\" alt=\"\" width=\"539\" height=\"552\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2025\/10\/Group_1261157748_1_1_17.png 539w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2025\/10\/Group_1261157748_1_1_17-293x300.png 293w\" sizes=\"auto, (max-width: 539px) 100vw, 539px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<p><em>&#8220;Brands don&#8217;t think in tools &#8211; they think in outcomes. By bringing surveys and review management together, we&#8217;re giving them what they&#8217;ve always needed: one complete picture of what their customers think &#8211; wherever they say it.&#8221; <\/em>Lisa Rentrop, CEO zenloop<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">One Voice of Everyone Platform \u2014 One Cost-Saving Decision<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 10px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The result of this evolution is a <strong>Voice of Everyone platform<\/strong> that eliminates the need for multiple specialized providers. Instead of paying separately for NPS surveys, customer satisfaction surveys, custom research, review monitoring, reputation management, and competitive intelligence, brands can now run their entire Voice of Customer program from a single solution.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">With zenloop&#8217;s Voice of Everyone platform:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Surveys and reviews are <strong>analyzed by the same AI engine<\/strong><\/li>\n<li class=\"whitespace-normal break-words pl-2\">Feedback from all channels feeds into <strong>the same dashboards<\/strong><\/li>\n<li class=\"whitespace-normal break-words pl-2\">Alerts, reports, and automated workflows operate <strong>across the entire data set<\/strong><\/li>\n<li class=\"whitespace-normal break-words pl-2\">Your customer experience team works in <strong>one tool instead of five<\/strong><\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 !gap-3.5\">\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">What&#8217;s Next<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 10px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<p class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">zenloop&#8217;s transformation from NPS specialist to full <strong>Voice of Everyone platform<\/strong> reflects a broader shift in how brands think about customer feedback. The era of siloed tools \u2014 one for surveys, one for reviews, one for competitive intel \u2014 is giving way to integrated platforms that connect every source of customer voice into a single, actionable view.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">For brands currently managing customer experience across multiple providers, zenloop&#8217;s Voice of Everyone platform offers a clear path to consolidation \u2014 without compromise on depth or capability.<\/p>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-logos  no-margin small-padding-both\" style=\"background-color:#02193c;\" id=\"\"\n>\n\t<div class=\"logos table\">\n\t\t\t<a  class=\"logo\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"23\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/08\/krombacher-logo-startpage.svg\" class=\"attachment-full size-full\" alt=\"krombacher logo\" \/>\t\t<\/a>\n\t\t\t<a  class=\"logo\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"95\" height=\"21\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/08\/thalia-logo-startpage.svg\" class=\"attachment-full size-full\" alt=\"thalia logo\" \/>\t\t<\/a>\n\t\t\t<a  class=\"logo\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"90\" height=\"17\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/08\/douglas-logo-startpage.svg\" class=\"attachment-full size-full\" alt=\"douglas logo\" \/>\t\t<\/a>\n\t\t\t<a  class=\"logo\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"72\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2025\/10\/home2go.svg\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t<\/a>\n\t\t\t<a  class=\"logo\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"116\" height=\"23\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/misterspex-logo-startpage.svg\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t<\/a>\n\t\t\t<a  class=\"logo\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"72\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2025\/10\/Kellersports.png\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t<\/a>\n\t\t\t<a  class=\"logo\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"84\" height=\"20\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/08\/ATU-logo-startpage.svg\" class=\"attachment-full size-full\" alt=\"atu logo\" \/>\t\t<\/a>\n\t\t\t<a  class=\"logo\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"72\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/roastmarket-white-1.svg\" class=\"attachment-full size-full\" alt=\"roastmarket-white\" \/>\t\t<\/a>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr 1fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>Curious to see the full scope of the new zenloop platform?<\/h2>\n<h2><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 10px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<p>Whether surveys, review management, or AI-powered analytics \u2014 we&#8217;d love to show you how to unlock every capability for your brand. Just reach out.<\/p>\n<p><a href=\"mailto:sales@zenloop.com\">sales@zenloop.com<\/a> | +49 30 91739927<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1990-o2\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1990\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/posts\/9354#wpcf7-f1990-o2\" method=\"post\" class=\"wpcf7-form init demo\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1990\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1990-o2\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>First Name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"first_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first_name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Last Name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"last_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last_name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Company<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label> Job title<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"job_title\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"job_title\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Business Email Address<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"business_email_address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"business_email_address\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Business Phone Number<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone_number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"phone_number\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<p><label>Leave us a comment<\/label>\n\t<\/p>\n\t<div class=\"form-relative twelve columns\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"comment\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"comment\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div style=\"display: none\">\n\t<p><span class=\"wpcf7-form-control-wrap initialTrafficSource\" data-name=\"initialTrafficSource\"><input type=\"text\" name=\"initialTrafficSource\" id=\"\" class=\"wpcf7-form-control wpcf7-text wpcf7dtx wpcf7dtx-text dtx-pageload\" aria-invalid=\"false\" readonly=\"readonly\" value=\"\" data-dtx-value=\"CF7_get_cookie%20key%3D%27initialTrafficSource%27\" \/><\/span>\n\t<\/p>\n<\/div>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Talk to Us\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>zenloop is Europe&#8217;s leading Voice of Everyone platform \u2014 NPS surveys, customer reviews, and competitive intelligence united in one solution.<\/p>\n","protected":false},"author":21,"featured_media":9370,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"two-col-blog.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[21,20],"tags":[34],"class_list":["post-9354","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-resources","tag-people-culture"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>zenloop: The Voice of Everyone Platform for CX Teams<\/title>\n<meta name=\"description\" content=\"zenloop is Europe&#039;s leading Voice of Everyone platform \u2014 unifying NPS surveys, customer reviews, and competitive intelligence in one place.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zenloop.com\/en\/blog\/voice-of-everyone-platform\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"From NPS Pioneer to Voice of Everyone Platform\" \/>\n<meta property=\"og:description\" content=\"zenloop is Europe&#039;s leading Voice of Everyone platform \u2014 unifying NPS surveys, customer reviews, and competitive intelligence in one place.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.zenloop.com\/en\/blog\/voice-of-everyone-platform\/\" \/>\n<meta property=\"og:site_name\" content=\"zenloop\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/zenloop\/\" \/>\n<meta property=\"article:published_time\" content=\"2026-04-02T12:52:19+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-02T13:01:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/03\/260331-zenloop-Voice-of-Everyone-light-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"hellen\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@zenloophq\" \/>\n<meta name=\"twitter:site\" content=\"@zenloophq\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"hellen\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/blog\\\/voice-of-everyone-platform\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/blog\\\/voice-of-everyone-platform\\\/\"},\"author\":{\"name\":\"hellen\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/#\\\/schema\\\/person\\\/2172666e35a637deeec790751446df69\"},\"headline\":\"From NPS Pioneer to Voice of Everyone Platform\",\"datePublished\":\"2026-04-02T12:52:19+00:00\",\"dateModified\":\"2026-04-02T13:01:46+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/blog\\\/voice-of-everyone-platform\\\/\"},\"wordCount\":8,\"publisher\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/blog\\\/voice-of-everyone-platform\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2026\\\/03\\\/260331-zenloop-Voice-of-Everyone-light-1.jpg\",\"keywords\":[\"People &amp; Culture\"],\"articleSection\":[\"Blog\",\"Resources\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/blog\\\/voice-of-everyone-platform\\\/\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/blog\\\/voice-of-everyone-platform\\\/\",\"name\":\"zenloop: The Voice of Everyone Platform for CX Teams\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/blog\\\/voice-of-everyone-platform\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/blog\\\/voice-of-everyone-platform\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2026\\\/03\\\/260331-zenloop-Voice-of-Everyone-light-1.jpg\",\"datePublished\":\"2026-04-02T12:52:19+00:00\",\"dateModified\":\"2026-04-02T13:01:46+00:00\",\"description\":\"zenloop is Europe's leading Voice of Everyone platform \u2014 unifying NPS surveys, customer reviews, and competitive intelligence in one place.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.zenloop.com\\\/en\\\/blog\\\/voice-of-everyone-platform\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/blog\\\/voice-of-everyone-platform\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2026\\\/03\\\/260331-zenloop-Voice-of-Everyone-light-1.jpg\",\"contentUrl\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2026\\\/03\\\/260331-zenloop-Voice-of-Everyone-light-1.jpg\",\"width\":1200,\"height\":628},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/\",\"name\":\"zenloop\",\"description\":\"Customer Experience Management and Action Management\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/#organization\",\"name\":\"zenloop\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2022\\\/04\\\/zenloop.png\",\"contentUrl\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2022\\\/04\\\/zenloop.png\",\"width\":338,\"height\":104,\"caption\":\"zenloop\"},\"image\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/zenloop\\\/\",\"https:\\\/\\\/x.com\\\/zenloophq\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/zenloop\",\"https:\\\/\\\/www.instagram.com\\\/zenloophq\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/#\\\/schema\\\/person\\\/2172666e35a637deeec790751446df69\",\"name\":\"hellen\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/358528f2187edb52e6f2051088d52bcaa86b2a570d9d59838b4881c2e14e3a53?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/358528f2187edb52e6f2051088d52bcaa86b2a570d9d59838b4881c2e14e3a53?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/358528f2187edb52e6f2051088d52bcaa86b2a570d9d59838b4881c2e14e3a53?s=96&d=mm&r=g\",\"caption\":\"hellen\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"zenloop: The Voice of Everyone Platform for CX Teams","description":"zenloop is Europe's leading Voice of Everyone platform \u2014 unifying NPS surveys, customer reviews, and competitive intelligence in one place.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.zenloop.com\/en\/blog\/voice-of-everyone-platform\/","og_locale":"en_US","og_type":"article","og_title":"From NPS Pioneer to Voice of Everyone Platform","og_description":"zenloop is Europe's leading Voice of Everyone platform \u2014 unifying NPS surveys, customer reviews, and competitive intelligence in one place.","og_url":"https:\/\/www.zenloop.com\/en\/blog\/voice-of-everyone-platform\/","og_site_name":"zenloop","article_publisher":"https:\/\/www.facebook.com\/zenloop\/","article_published_time":"2026-04-02T12:52:19+00:00","article_modified_time":"2026-04-02T13:01:46+00:00","og_image":[{"width":1200,"height":628,"url":"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/03\/260331-zenloop-Voice-of-Everyone-light-1.jpg","type":"image\/jpeg"}],"author":"hellen","twitter_card":"summary_large_image","twitter_creator":"@zenloophq","twitter_site":"@zenloophq","twitter_misc":{"Written by":"hellen","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.zenloop.com\/en\/blog\/voice-of-everyone-platform\/#article","isPartOf":{"@id":"https:\/\/www.zenloop.com\/en\/blog\/voice-of-everyone-platform\/"},"author":{"name":"hellen","@id":"https:\/\/www.zenloop.com\/en\/#\/schema\/person\/2172666e35a637deeec790751446df69"},"headline":"From NPS Pioneer to Voice of Everyone Platform","datePublished":"2026-04-02T12:52:19+00:00","dateModified":"2026-04-02T13:01:46+00:00","mainEntityOfPage":{"@id":"https:\/\/www.zenloop.com\/en\/blog\/voice-of-everyone-platform\/"},"wordCount":8,"publisher":{"@id":"https:\/\/www.zenloop.com\/en\/#organization"},"image":{"@id":"https:\/\/www.zenloop.com\/en\/blog\/voice-of-everyone-platform\/#primaryimage"},"thumbnailUrl":"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/03\/260331-zenloop-Voice-of-Everyone-light-1.jpg","keywords":["People &amp; Culture"],"articleSection":["Blog","Resources"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.zenloop.com\/en\/blog\/voice-of-everyone-platform\/","url":"https:\/\/www.zenloop.com\/en\/blog\/voice-of-everyone-platform\/","name":"zenloop: The Voice of Everyone Platform for CX Teams","isPartOf":{"@id":"https:\/\/www.zenloop.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.zenloop.com\/en\/blog\/voice-of-everyone-platform\/#primaryimage"},"image":{"@id":"https:\/\/www.zenloop.com\/en\/blog\/voice-of-everyone-platform\/#primaryimage"},"thumbnailUrl":"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/03\/260331-zenloop-Voice-of-Everyone-light-1.jpg","datePublished":"2026-04-02T12:52:19+00:00","dateModified":"2026-04-02T13:01:46+00:00","description":"zenloop is Europe's leading Voice of Everyone platform \u2014 unifying NPS surveys, customer reviews, and competitive intelligence in one place.","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.zenloop.com\/en\/blog\/voice-of-everyone-platform\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.zenloop.com\/en\/blog\/voice-of-everyone-platform\/#primaryimage","url":"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/03\/260331-zenloop-Voice-of-Everyone-light-1.jpg","contentUrl":"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/03\/260331-zenloop-Voice-of-Everyone-light-1.jpg","width":1200,"height":628},{"@type":"WebSite","@id":"https:\/\/www.zenloop.com\/en\/#website","url":"https:\/\/www.zenloop.com\/en\/","name":"zenloop","description":"Customer Experience Management and Action Management","publisher":{"@id":"https:\/\/www.zenloop.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.zenloop.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.zenloop.com\/en\/#organization","name":"zenloop","url":"https:\/\/www.zenloop.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.zenloop.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/04\/zenloop.png","contentUrl":"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/04\/zenloop.png","width":338,"height":104,"caption":"zenloop"},"image":{"@id":"https:\/\/www.zenloop.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/zenloop\/","https:\/\/x.com\/zenloophq","https:\/\/www.linkedin.com\/company\/zenloop","https:\/\/www.instagram.com\/zenloophq\/"]},{"@type":"Person","@id":"https:\/\/www.zenloop.com\/en\/#\/schema\/person\/2172666e35a637deeec790751446df69","name":"hellen","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/358528f2187edb52e6f2051088d52bcaa86b2a570d9d59838b4881c2e14e3a53?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/358528f2187edb52e6f2051088d52bcaa86b2a570d9d59838b4881c2e14e3a53?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/358528f2187edb52e6f2051088d52bcaa86b2a570d9d59838b4881c2e14e3a53?s=96&d=mm&r=g","caption":"hellen"}}]}},"_links":{"self":[{"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/posts\/9354","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/comments?post=9354"}],"version-history":[{"count":5,"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/posts\/9354\/revisions"}],"predecessor-version":[{"id":9427,"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/posts\/9354\/revisions\/9427"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/media\/9370"}],"wp:attachment":[{"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/media?parent=9354"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/categories?post=9354"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/tags?post=9354"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}