{"id":9219,"date":"2025-10-27T13:24:34","date_gmt":"2025-10-27T13:24:34","guid":{"rendered":"https:\/\/www.zenloop.com\/en\/?p=9219"},"modified":"2025-10-29T07:46:28","modified_gmt":"2025-10-29T07:46:28","slug":"zenloop-and-gominga-merger","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/en\/blog\/zenloop-and-gominga-merger\/","title":{"rendered":"zenloop and gominga join forces to create a 360\u00b0 Customer Experience Management platform"},"content":{"rendered":"<section         class=\"block-hero  no-margin small-padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>zenloop and gominga join forces to create a 360\u00b0 CX Management platform<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p ><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1056\" height=\"303\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2025\/10\/Blog-post-header.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2025\/10\/Blog-post-header.png 1056w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2025\/10\/Blog-post-header-300x86.png 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2025\/10\/Blog-post-header-1024x294.png 1024w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2025\/10\/Blog-post-header-768x220.png 768w\" sizes=\"auto, (max-width: 1056px) 100vw, 1056px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p>&nbsp;<\/p>\n<p><span style=\"font-size: 14pt\"><i><span style=\"font-weight: 400\">Strategic merger unites Customer Feedback and Online Reputation <\/span><\/i><i><span style=\"font-weight: 400\">to provide brands with a complete view of the Customer Voice.<\/span><\/i><\/span><\/p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: 400\"><strong>Berlin, Germany &#8211; 29th of October 2025 &#8211;<\/strong>\u00a0zenloop, a leading European customer experience management platform, and gominga, a specialist in online reputation management, have announced their strategic merger. Both companies have been part of the SaaS.group since 2023 \u2013 a global platform that acquires and supports promising B2B SaaS companies \u2013 <\/span><span style=\"font-weight: 400\">and have since benefited from shared infrastructure, cross-company collaboration, and a unified vision for customer-centric innovation.<\/span><\/span><\/p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: 400\">As existing portfolio companies that have already collaborated closely and share several customers, the merger marks a natural and timely progression. By combining their complementary technologies, the two organizations are creating a powerful, end-to-end Customer Experience Management (CXM) platform designed to give companies a comprehensive understanding of the customer voice \u2013 across all channels. <\/span><span style=\"font-weight: 400\">From now on, both platforms will operate under the name zenloop, to create one unified brand.<\/span><\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr 6fr\">\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9220 size-thumbnail alignleft\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2025\/10\/Group_1261157748_1_1_17-150x150.png\" alt=\"\" width=\"150\" height=\"150\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<p><i><\/i><i><\/i><span style=\"font-size: 14pt\"><i>&#8220;Customer feedback and online reviews are no longer separate conversations \u2013 they\u2019re two sides of the same coin,&#8221; said <strong>Lisa Rentrop, CEO of zenloop<\/strong>. &#8220;With this merger, we\u2019re enabling companies not only to proactively &amp; systematically collect direct feedback through surveys, but also to listen, learn and act based on third party reviews. It\u2019s about unifying the entire voice of the customer into one actionable system.&#8221;<\/i><\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><span style=\"font-size: 14pt\"><span style=\"font-weight: 400\">Operating across key industries such as retail, utilities, banking, consumer goods, insurance, travel, sports clubs and more, the newly combined entity offers an integrated suite of tools that cover the full customer experience lifecycle. From triggered NPS surveys, CSAT and CES KPIs, to reputation analysis across platforms like Google, Amazon, Trustpilot and more.<\/span><i><\/i><\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t6fr 1fr\">\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<p><span style=\"font-size: 14pt\"><i><span style=\"font-weight: 400\">\u201cWith customers today expressing themselves across various channels, it&#8217;s crucial for companies to have one clear view,\u201d said <strong>Jochen Zimpelmann, Head of Account Management at gominga<\/strong>. \u201cI&#8217;m excited to see how our combined solutions will redefine how businesses interact with their customers. This merger represents a powerful step forward in shaping the Customer Experience landscape.\u201d<\/span><\/i><\/span><i><\/i><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-9222 size-full\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2025\/10\/jochen-2.png\" alt=\"\" width=\"217\" height=\"222\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><span style=\"font-size: 14pt\"><span style=\"font-weight: 400\">The collaboration will provide existing and future clients with a unified solution that enables cross-channel insights, automated ticketing, AI-powered analysis, and deep integrations with leading systems such as Salesforce, Zendesk, <\/span><span style=\"font-weight: 400\">Shopify<\/span><span style=\"font-weight: 400\">, CRM-tools, DWH and Microsoft Teams or Slack. All designed to make customer experience management more connected, efficient, and actionable.<\/span><i><\/i><\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr 6fr\">\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-9223\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2025\/10\/TIM.png\" alt=\"\" width=\"216\" height=\"222\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<p><span style=\"font-size: 14pt\"><i><span style=\"font-weight: 400\">&#8220;This merger represents the future of modern SaaS,&#8221; said <strong>Tim Schumacher, CEO of saas.group<\/strong>. \u201cBy bringing together two complementary and successful brands under one strategic vision, we\u2019re showing the kind of synergy and innovation that\u2019s possible in today\u2019s software world. It\u2019s a strong signal of what we believe in \u2013 empowering our portfolio companies to collaborate and achieve more together.\u201d<\/span><\/i><\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><span style=\"font-size: 14pt\">Learn more about zenloop and gominga in our webinar <a href=\"https:\/\/app.livestorm.co\/zenloop\/kundenzufriedenheit-trifft-reputationsmanagement?utm_source=blog\"><strong>&#8220;Customer Satisfaction Meets Reputation Management \u2013 Turning Opinions into Impact&#8221;<\/strong><\/a> on November 19th. <\/span><span style=\"font-size: 14pt\">Join us live to discover how combining customer feedback and online reviews enables a 360\u00b0 view of customer sentiment \u2013 across all touchpoints, channels, and platforms.<\/span><\/p>\n<p><span style=\"font-size: 14pt\"><a href=\"https:\/\/app.livestorm.co\/zenloop\/kundenzufriedenheit-trifft-reputationsmanagement?utm_source=blog\">&gt;&gt; Register here!<\/a><\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t4fr 1fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h4><strong>About zenloop<\/strong><\/h4>\n<p><span style=\"font-weight: 400;font-size: 14pt\">zenloop is one of Europe\u2019s leading platforms for Customer Experience Management, trusted by brands like Tom Tailor, Douglas, and Birkenstock. zenloop helps to collect valuable feedback at key moments in the customer journey \u2013 for example, right after a purchase or service interaction. It helps you detect issues faster, reduce churn, and strengthen long-term customer loyalty.<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-8821\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2024\/10\/zenloop-logo-blue-web-rgb-300x59.png\" alt=\"\" width=\"300\" height=\"59\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2024\/10\/zenloop-logo-blue-web-rgb-300x59.png 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2024\/10\/zenloop-logo-blue-web-rgb-1024x202.png 1024w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2024\/10\/zenloop-logo-blue-web-rgb-768x152.png 768w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2024\/10\/zenloop-logo-blue-web-rgb-1536x303.png 1536w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2024\/10\/zenloop-logo-blue-web-rgb.png 2000w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h4><strong>About gominga<\/strong><\/h4>\n<p dir=\"auto\"><span style=\"font-size: 14pt\">gominga is a specialist in online reputation management and is used by well-known companies such as Vodafone, M\u00fcller, and devolo. The platform makes it possible to consolidate, analyze, and respond to reviews in one central location \u2013 efficiently, smartly, and at scale.<\/span><br \/>\n<span style=\"font-size: 14pt\">The combination of zenloop and gominga means for you: a cross-channel view of your customers, increased ability to take action, and a stronger, data-driven customer experience strategy.<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-9224\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2025\/10\/powered-gomingazenloop-1-2-300x108.png\" alt=\"\" width=\"300\" height=\"108\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2025\/10\/powered-gomingazenloop-1-2-300x108.png 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2025\/10\/powered-gomingazenloop-1-2-1024x369.png 1024w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2025\/10\/powered-gomingazenloop-1-2-768x277.png 768w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2025\/10\/powered-gomingazenloop-1-2-1536x554.png 1536w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2025\/10\/powered-gomingazenloop-1-2.png 1716w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-logos  no-margin small-padding-both\" style=\"background-color:#02193c;\" id=\"\"\n>\n\t<div class=\"logos table\">\n\t\t\t<a  class=\"logo\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"23\" 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src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/roastmarket-white-1.svg\" class=\"attachment-full size-full\" alt=\"roastmarket-white\" \/>\t\t<\/a>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin padding-both\" style=\"background-color:#ecedef;color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 2, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>Curious to see the full capabilities for yourself?<\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;font-size: 14pt\">Contact our team for more information and we&#8217;ll be happy to show you around.<\/span><\/p>\n<p><span style=\"font-size: 14pt\">sales@zenloop.com<\/span><\/p>\n<p><span style=\"font-size: 14pt\">+49 30 91739927<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1990-o2\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1990\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/posts\/9219#wpcf7-f1990-o2\" method=\"post\" class=\"wpcf7-form init demo\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1990\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1990-o2\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>First Name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"first_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first_name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Last Name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"last_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last_name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Company<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label> Job title<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"job_title\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"job_title\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Business Email Address<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"business_email_address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"business_email_address\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Business Phone Number<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone_number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"phone_number\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<p><label>Leave us a comment<\/label>\n\t<\/p>\n\t<div class=\"form-relative twelve columns\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"comment\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"comment\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div style=\"display: none\">\n\t<p><span class=\"wpcf7-form-control-wrap initialTrafficSource\" data-name=\"initialTrafficSource\"><input type=\"text\" name=\"initialTrafficSource\" id=\"\" class=\"wpcf7-form-control wpcf7-text wpcf7dtx wpcf7dtx-text dtx-pageload\" aria-invalid=\"false\" readonly=\"readonly\" value=\"\" 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