{"id":8390,"date":"2023-01-26T16:17:30","date_gmt":"2023-01-26T16:17:30","guid":{"rendered":"https:\/\/zenloop1.wpengine.com\/en\/?p=8390"},"modified":"2023-01-31T09:20:42","modified_gmt":"2023-01-31T09:20:42","slug":"introducing-action-management-platform","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/en\/resources\/product-insights\/introducing-action-management-platform\/","title":{"rendered":"Meet zenloop\u2019s CX Action Management Platform"},"content":{"rendered":"
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Over the last 6 years, we\u2019ve helped hundreds of companies roll out their CX programs and in doing so we\u2019ve seen an increase in companies struggling to translate customer feedback into action.\u00a0<\/span><\/p>\n

In fact, our <\/span>Action Management Study<\/strong><\/span><\/a> confirmed it – there\u2019s a disconnect between customer insights and what actions companies take. <\/span>We call this the Action Gap.<\/b><\/p>\n

The Action Gap is the problem, and <\/span>CX Action Management is the solution.<\/span><\/b><\/h4>\n

CX Action Management connects feedback with the right actions, creating a loop that starts and ends with customer communications.\u00a0<\/span><\/p>\n

CX Action Management needs to be supported by the right technology. One that bridges the gap between customer feedback and action, shifting the focus from collecting feedback to <\/span>acting<\/b> on it.<\/span><\/p>\n

Which is why we’ve relaunched zenloop as a <\/span>CX Action Management Platform.<\/span><\/b><\/h4>\n

zenloop has evolved into an operating system that addresses the 3 key challenges of CX:<\/span><\/p>\n

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  1. Efficiency – by translating insights directly into workflows<\/span><\/li>\n
  2. Analytics Paralysis – by helping define priorities and providing guidance through benchmarks<\/span><\/li>\n
  3. Lack of ROI – by directly impacting retention, referrals, and customer value.<\/span><\/li>\n<\/ol>\n

    Our new-look Platform has been transformed with Action in mind, aimed to support you in speeding up CX operations and to facilitate action.<\/span><\/p>\n

    We\u2019re very excited for this new chapter and look forward to sharing it with you!<\/span> <\/span><\/p>\n

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