{"id":7974,"date":"2022-12-05T13:09:39","date_gmt":"2022-12-05T13:09:39","guid":{"rendered":"https:\/\/zenloop1.wpengine.com\/en\/?p=7974"},"modified":"2022-12-08T10:53:23","modified_gmt":"2022-12-08T10:53:23","slug":"masterclass-zendesk-miles-mobility-cx1-mobility-202","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/en\/resources\/academy\/masterclass-zendesk-miles-mobility-cx1-mobility-202\/","title":{"rendered":"Going the Extra Mile!"},"content":{"rendered":"<section         class=\"block-hero  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>Going the Extra Mile!<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4>How to Introduce a Multi Stakeholder Process Into Zendesk<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"small-text\">Take a look behind the scenes at how Miles Mobility handled accidents as a car-sharing business and how Zendesk facilitated a much customer-friendlier process.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#form\" class=\"button\">Watch Now<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"942\" height=\"482\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/12\/221202-event-detail-page-header-cx1-zendesk-miles.jpg\" class=\"attachment-full size-full\" alt=\"zendesk-miles header image\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/12\/221202-event-detail-page-header-cx1-zendesk-miles.jpg 942w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/12\/221202-event-detail-page-header-cx1-zendesk-miles-300x154.jpg 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/12\/221202-event-detail-page-header-cx1-zendesk-miles-768x393.jpg 768w\" sizes=\"auto, (max-width: 942px) 100vw, 942px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">Key Facts<\/h2>\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr\">\n\t\t<div class=\"grid features\" style=\"grid-template-columns:repeat(3, 1fr);grid-gap: 0 30px;\">\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-users-class icon\"><\/i>\n\t\t\t\t<h5>Event<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">CX1 Mobility 2022<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-calendar-alt icon\"><\/i>\n\t\t\t\t<h5>Date<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">November 23, 2022<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-presentation icon\"><\/i>\n\t\t\t\t<h5>Topic<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Internal and External Processes<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"form\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>Watch the Recording Now<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<p>What happens if all goes wrong and our customer has an accident and needs help in an easy way to get back on the road quickly.<\/p>\n<p>In this session, we like to share insights into how Miles Mobility and Zendesk solved complex customer requests that require the involvement of multiple stakeholders.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col checklist\">\n\t\t\t\t\t<h2>What to Expect<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<ul>\n<li>How Zendesk and Miles make a complex process as easy and convenient as possible<\/li>\n<li>How they implemented the process changes internally<\/li>\n<li>What their learnings and improvements over time are<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-8000\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/12\/210802-zenloop-cx1-recordings-what-to-expect.jpg\" alt=\"\" width=\"950\" height=\"532\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/12\/210802-zenloop-cx1-recordings-what-to-expect.jpg 950w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/12\/210802-zenloop-cx1-recordings-what-to-expect-300x168.jpg 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/12\/210802-zenloop-cx1-recordings-what-to-expect-768x430.jpg 768w\" sizes=\"auto, (max-width: 950px) 100vw, 950px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-speakers  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\t\n\t\t<div class=\"container\">\n\t\t\t<h2 class=\"section-title\">The Speakers<\/h2>          \t<div class=\"speakers slider-disabled \">\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/12\/cx1-mobility-speaker-image-finn-christopher-harms.jpg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Christopher Harms<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Business Transformation Strategist EMEA<\/div>\n\t\t\t\t\t\t\t<p>Christopher Harms, Business Transformation Strategist EMEA identifies innovative Strategies and Visions to solve todays and future challenges companies face in customer communications.\r\nWith his extensive experience in sales and realization of complex IT and CX requirements, a passion for a great customer experience he serves our customers as sparring partner, idea giver and Partner to deliver outcomes that align to their business strategy.<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"72\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/12\/cx1-recording-page-logo-zendesk.svg\" class=\"attachment-full size-full\" alt=\"zendesk logo\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/12\/cx1-mobility-speaker-image-miles-florian-haus.jpg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Florian Haus<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Co-Founder<\/div>\n\t\t\t\t\t\t\t<p>Florian started his professional career in the retail sector. The Berlin native worked in sales within the FMCG industry before founding MILES Mobility together with Alexander Eitner in the autumn of 2016. At MILES, Florian is in charge of all topics related to the customer care product and its ongoing development, as well as the topic of data protection.<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"72\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/12\/cx1-recording-page-logo-finn-1-e1670496787163.jpg\" class=\"attachment-full size-full\" alt=\"miles logo\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/12\/cx1-mobility-speaker-image-miles-luca-moity.jpg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Luca Moity<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Product Manager Customer Care<\/div>\n\t\t\t\t\t\t\t<p>Luca started his Customer Care Career in 2018 in a Berlin based scooter company before joining MILES in late 2018. Back then he was part of a 3 person team which he helped to grow to a +60 Person team in Berlin. At MILES, Luca is responsible for automating and developing processes in Customer Care and all teams working with Zendesk.<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"72\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/12\/cx1-recording-page-logo-finn-1-e1670496787163.jpg\" class=\"attachment-full size-full\" alt=\"miles logo\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>How to Introduce a Multi Stakeholder Process Into Zendesk<\/p>\n","protected":false},"author":12,"featured_media":7977,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"two-col-blog.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[5,20],"tags":[12],"class_list":["post-7974","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-academy","category-resources","tag-masterclasses"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Going the Extra Mile!<\/title>\n<meta name=\"description\" content=\"Take a look behind the scenes at how Miles Mobility handled accidents as a car-sharing business and how Zendesk facilitated a much customer-friendlier process.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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