{"id":6602,"date":"2022-10-27T09:25:48","date_gmt":"2022-10-27T09:25:48","guid":{"rendered":"https:\/\/zenloop1.wpengine.com\/en\/?p=6602"},"modified":"2022-11-22T10:45:20","modified_gmt":"2022-11-22T10:45:20","slug":"keynote-mediamarktsaturn-cx1-world-2022","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/en\/resources\/keynote-mediamarktsaturn-cx1-world-2022\/","title":{"rendered":"Service Design"},"content":{"rendered":"<section         class=\"block-hero  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>Service Design <\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4>Translate Customer-Centricity From Strategic Objective Into Daily Reality<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p >Holger Moewes, Head of Customer Experience Germany, is revealing the process that MediaMarkt Saturn has used to overcome silos and improve CX at their keynote during the CX1 WORLD 2022.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#form\" class=\"button\">Watch Now<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"942\" height=\"482\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-world-header-keynote-mediamarktsaturn.jpg\" class=\"attachment-full size-full\" alt=\"header image of media markt keynote\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-world-header-keynote-mediamarktsaturn.jpg 942w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-world-header-keynote-mediamarktsaturn-300x154.jpg 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-world-header-keynote-mediamarktsaturn-768x393.jpg 768w\" sizes=\"auto, (max-width: 942px) 100vw, 942px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">Key Facts<\/h2>\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr\">\n\t\t<div class=\"grid features\" style=\"grid-template-columns:repeat(3, 1fr);grid-gap: 0 30px;\">\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-users-class icon\"><\/i>\n\t\t\t\t<h5>Event<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">CX1 WORLD 2022<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-calendar-alt icon\"><\/i>\n\t\t\t\t<h5>Date<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">October 12, 2022<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-presentation icon\"><\/i>\n\t\t\t\t<h5>Topic<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Internal Design Processes<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"form\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>Watch the Recording Now<\/h2>\n<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>\n<p>MediaMarktSaturn uses the Service Design method to implement customer experience improvement projects that overcome silos, using the example of the process behind the \u201c30 minutes ready to pick up\u201d promise for Click &amp; Collect orders.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col checklist\">\n\t\t\t\t\t<h2>What to Expect<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<ul>\n<li>How to manage silos in different departments<\/li>\n<li>Which layers customers go through in order to get what they need<\/li>\n<li>How MediaMarkt Saturn improved their Click &amp; Collect orders substantially<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3099\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2021-lp-expectation-image.jpg-300x216.jpg\" alt=\"cx1-2021-lp-expectation-image.jpg\" width=\"450\" height=\"324\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2021-lp-expectation-image.jpg-300x216.jpg 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2021-lp-expectation-image.jpg-768x552.jpg 768w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/05\/cx1-2021-lp-expectation-image.jpg.jpg 940w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-speakers  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\t\n\t\t<div class=\"container\">\n\t\t\t<h2 class=\"section-title\">The Speaker<\/h2>          \t<div class=\"speakers slider-disabled \">\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-world-speaker-mediamarktsaturn-holger-moewes.jpg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Holger Moewes<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Head of Customer Experience Germany<\/div>\n\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"72\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-recording-page-logo-mediamarktsaturn-e1668073911800.jpg\" class=\"attachment-full size-full\" alt=\"logo of media markt\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Translate Customer-Centricity From Strategic Objective Into Daily Reality<\/p>\n","protected":false},"author":12,"featured_media":6612,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"two-col-blog.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[20],"tags":[10],"class_list":["post-6602","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-resources","tag-keynotes"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6.1 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Service Design \u2013 translate customer-centricity into daily reality<\/title>\n<meta name=\"description\" content=\"Holger Moewes, Head of Customer Experience Germany, is revealing the process that MediaMarkt Saturn has used to overcome silos and improve CX at their keynote during the CX1 WORLD 2022.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zenloop.com\/en\/resources\/academy\/keynote-mediamarktsaturn-cx1-world-2022\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Design\" \/>\n<meta property=\"og:description\" content=\"Holger Moewes, Head of Customer Experience Germany, is revealing the process that MediaMarkt Saturn has used to overcome silos and improve CX at their keynote during the CX1 WORLD 2022.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.zenloop.com\/en\/resources\/academy\/keynote-mediamarktsaturn-cx1-world-2022\/\" \/>\n<meta property=\"og:site_name\" content=\"zenloop\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/zenloop\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-10-27T09:25:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-11-22T10:45:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-world-keynote-mediamarktsaturn-preview.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"740\" \/>\n\t<meta property=\"og:image:height\" content=\"388\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@zenloophq\" \/>\n<meta name=\"twitter:site\" content=\"@zenloophq\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/resources\\\/academy\\\/keynote-mediamarktsaturn-cx1-world-2022\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/resources\\\/academy\\\/keynote-mediamarktsaturn-cx1-world-2022\\\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Service Design\",\"datePublished\":\"2022-10-27T09:25:48+00:00\",\"dateModified\":\"2022-11-22T10:45:20+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/resources\\\/academy\\\/keynote-mediamarktsaturn-cx1-world-2022\\\/\"},\"wordCount\":2,\"publisher\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/resources\\\/academy\\\/keynote-mediamarktsaturn-cx1-world-2022\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2022\\\/10\\\/cx1-world-keynote-mediamarktsaturn-preview.jpg\",\"keywords\":[\"Keynotes\"],\"articleSection\":[\"Resources\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/resources\\\/academy\\\/keynote-mediamarktsaturn-cx1-world-2022\\\/\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/resources\\\/academy\\\/keynote-mediamarktsaturn-cx1-world-2022\\\/\",\"name\":\"Service Design \u2013 translate customer-centricity into daily reality\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/resources\\\/academy\\\/keynote-mediamarktsaturn-cx1-world-2022\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/resources\\\/academy\\\/keynote-mediamarktsaturn-cx1-world-2022\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2022\\\/10\\\/cx1-world-keynote-mediamarktsaturn-preview.jpg\",\"datePublished\":\"2022-10-27T09:25:48+00:00\",\"dateModified\":\"2022-11-22T10:45:20+00:00\",\"description\":\"Holger Moewes, Head of Customer Experience Germany, is revealing the process that MediaMarkt Saturn has used to overcome silos and improve CX at their keynote during the CX1 WORLD 2022.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.zenloop.com\\\/en\\\/resources\\\/academy\\\/keynote-mediamarktsaturn-cx1-world-2022\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/resources\\\/academy\\\/keynote-mediamarktsaturn-cx1-world-2022\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2022\\\/10\\\/cx1-world-keynote-mediamarktsaturn-preview.jpg\",\"contentUrl\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2022\\\/10\\\/cx1-world-keynote-mediamarktsaturn-preview.jpg\",\"width\":740,\"height\":388,\"caption\":\"preview image of media markt keynote at CX1 WORLD 2022\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/\",\"name\":\"zenloop\",\"description\":\"Customer Experience Management and Action Management\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/#organization\",\"name\":\"zenloop\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2022\\\/04\\\/zenloop.png\",\"contentUrl\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2022\\\/04\\\/zenloop.png\",\"width\":338,\"height\":104,\"caption\":\"zenloop\"},\"image\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/zenloop\\\/\",\"https:\\\/\\\/x.com\\\/zenloophq\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/zenloop\",\"https:\\\/\\\/www.instagram.com\\\/zenloophq\\\/\"]},{\"@type\":\"Person\",\"@id\":\"\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Service Design \u2013 translate customer-centricity into daily reality","description":"Holger Moewes, Head of Customer Experience Germany, is revealing the process that MediaMarkt Saturn has used to overcome silos and improve CX at their keynote during the CX1 WORLD 2022.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.zenloop.com\/en\/resources\/academy\/keynote-mediamarktsaturn-cx1-world-2022\/","og_locale":"en_US","og_type":"article","og_title":"Service Design","og_description":"Holger Moewes, Head of Customer Experience Germany, is revealing the process that MediaMarkt Saturn has used to overcome silos and improve CX at their keynote during the CX1 WORLD 2022.","og_url":"https:\/\/www.zenloop.com\/en\/resources\/academy\/keynote-mediamarktsaturn-cx1-world-2022\/","og_site_name":"zenloop","article_publisher":"https:\/\/www.facebook.com\/zenloop\/","article_published_time":"2022-10-27T09:25:48+00:00","article_modified_time":"2022-11-22T10:45:20+00:00","og_image":[{"width":740,"height":388,"url":"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-world-keynote-mediamarktsaturn-preview.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_creator":"@zenloophq","twitter_site":"@zenloophq","twitter_misc":{"Written by":""},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.zenloop.com\/en\/resources\/academy\/keynote-mediamarktsaturn-cx1-world-2022\/#article","isPartOf":{"@id":"https:\/\/www.zenloop.com\/en\/resources\/academy\/keynote-mediamarktsaturn-cx1-world-2022\/"},"author":{"name":"","@id":""},"headline":"Service Design","datePublished":"2022-10-27T09:25:48+00:00","dateModified":"2022-11-22T10:45:20+00:00","mainEntityOfPage":{"@id":"https:\/\/www.zenloop.com\/en\/resources\/academy\/keynote-mediamarktsaturn-cx1-world-2022\/"},"wordCount":2,"publisher":{"@id":"https:\/\/www.zenloop.com\/en\/#organization"},"image":{"@id":"https:\/\/www.zenloop.com\/en\/resources\/academy\/keynote-mediamarktsaturn-cx1-world-2022\/#primaryimage"},"thumbnailUrl":"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-world-keynote-mediamarktsaturn-preview.jpg","keywords":["Keynotes"],"articleSection":["Resources"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.zenloop.com\/en\/resources\/academy\/keynote-mediamarktsaturn-cx1-world-2022\/","url":"https:\/\/www.zenloop.com\/en\/resources\/academy\/keynote-mediamarktsaturn-cx1-world-2022\/","name":"Service Design \u2013 translate customer-centricity into daily reality","isPartOf":{"@id":"https:\/\/www.zenloop.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.zenloop.com\/en\/resources\/academy\/keynote-mediamarktsaturn-cx1-world-2022\/#primaryimage"},"image":{"@id":"https:\/\/www.zenloop.com\/en\/resources\/academy\/keynote-mediamarktsaturn-cx1-world-2022\/#primaryimage"},"thumbnailUrl":"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-world-keynote-mediamarktsaturn-preview.jpg","datePublished":"2022-10-27T09:25:48+00:00","dateModified":"2022-11-22T10:45:20+00:00","description":"Holger Moewes, Head of Customer Experience Germany, is revealing the process that MediaMarkt Saturn has used to overcome silos and improve CX at their keynote during the CX1 WORLD 2022.","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.zenloop.com\/en\/resources\/academy\/keynote-mediamarktsaturn-cx1-world-2022\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.zenloop.com\/en\/resources\/academy\/keynote-mediamarktsaturn-cx1-world-2022\/#primaryimage","url":"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-world-keynote-mediamarktsaturn-preview.jpg","contentUrl":"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/10\/cx1-world-keynote-mediamarktsaturn-preview.jpg","width":740,"height":388,"caption":"preview image of media markt keynote at CX1 WORLD 2022"},{"@type":"WebSite","@id":"https:\/\/www.zenloop.com\/en\/#website","url":"https:\/\/www.zenloop.com\/en\/","name":"zenloop","description":"Customer Experience Management and Action Management","publisher":{"@id":"https:\/\/www.zenloop.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.zenloop.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.zenloop.com\/en\/#organization","name":"zenloop","url":"https:\/\/www.zenloop.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.zenloop.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/04\/zenloop.png","contentUrl":"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/04\/zenloop.png","width":338,"height":104,"caption":"zenloop"},"image":{"@id":"https:\/\/www.zenloop.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/zenloop\/","https:\/\/x.com\/zenloophq","https:\/\/www.linkedin.com\/company\/zenloop","https:\/\/www.instagram.com\/zenloophq\/"]},{"@type":"Person","@id":""}]}},"_links":{"self":[{"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/posts\/6602","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/comments?post=6602"}],"version-history":[{"count":0,"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/posts\/6602\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/media\/6612"}],"wp:attachment":[{"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/media?parent=6602"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/categories?post=6602"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/tags?post=6602"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}