{"id":611,"date":"2021-06-22T17:04:00","date_gmt":"2021-06-22T17:04:00","guid":{"rendered":"http:\/\/yhs.uyx.mybluehost.me\/en\/?p=611"},"modified":"2022-05-19T08:18:42","modified_gmt":"2022-05-19T08:18:42","slug":"podcast-nps-feedback-kundenloyalitaet","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/en\/in-the-loop\/podcast-nps-feedback-kundenloyalitaet\/","title":{"rendered":"zenloop in Podcasts: \u201cWith NPS\u00ae\u00a0Feedback to greater Customer Loyalty\u201d"},"content":{"rendered":"<section         class=\"block-blogs  no-margin no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\n\t\t <div class=\"col\">\n\t\t    <article id=\"post-611\" class=\"post-611 post type-post status-publish format-standard has-post-thumbnail hentry category-in-the-loop tag-bylines-interviews\">\n\t\t\t\t<div class=\"item-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/Podcast-Kundenloyalitaet-1200x628-1.jpeg\" class=\"attachment-full size-full wp-post-image\" alt=\"zenloop in Podcasts: \u201cWith NPS\u00ae\u00a0Feedback to greater Customer Loyalty\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/Podcast-Kundenloyalitaet-1200x628-1.jpeg 1200w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/Podcast-Kundenloyalitaet-1200x628-1-300x157.jpeg 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/Podcast-Kundenloyalitaet-1200x628-1-1024x536.jpeg 1024w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/Podcast-Kundenloyalitaet-1200x628-1-768x402.jpeg 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/div>\n\t\t\t\t<p><em>Our <a title=\"To zenloop website\" href=\"https:\/\/zenloop1.wpengine.com\/en\" target=\"_blank\" rel=\"noopener\">zenloop<\/a>\u00a0founders Paul and Bj\u00f6rn were again guests of Sven Rittau on his ChefTreff Podcast. This time, the three spoke about customer satisfaction, collecting Customer Feedback with the help of an NPS System and using the NPS Feedback to improve loyalty, and naturally about\u00a0<a title=\"to zenloop website\" href=\"https:\/\/zenloop1.wpengine.com\/en\" target=\"_blank\" rel=\"noopener\">zenloop NPS<sup>\u00ae<\/sup>\u00a0Platform and Software<\/a>.<\/em><\/p>\n<hr \/>\n<p>Sven Rittau\u2019s ChefTreff Podcast hosts a constant stream of Who\u2019s Who in the E-Commerce and Startup scene. Entrepreneurs and decision makers in the digital world exchange their collected experiences, personal knowledge and learnings, and speculate about the future of their industry. Moritz Keller (founder, Keller Sports), the legendary Marketeer Andre Alpar and the Outfittery founder Anna Alex have already been guests and have discussed various topics about the startup landscape with Sven.<\/p>\n<p>Similarly interesting is the list of current topics, those of digital evolution, the gradual change in brick and mortar retailing, and the ideas of Storytelling, Content Commerce and Content First. Above all, the Podcast\u2019s focus is on digital business models, innovation and change. Together with his guests, Sven Rittau is searching for answers to challenges currently facing the business world.<\/p>\n<p>In this episode, Paul, Bj\u00f6rn und Sven talked about why they founded the\u00a0<a title=\"to zenloop website\" href=\"https:\/\/zenloop1.wpengine.com\/en\" target=\"_blank\" rel=\"noopener\">zenloop NPS Software<\/a>, what NPS is good for and the influence it has over the success of an organization. They also discussed how zenloop differs from other NPS Software, why simple feedback collection is not enough, and the status of the\u00a0<a title=\"To article\" href=\"https:\/\/zenloop1.wpengine.com\/en\/resources\/retention\/nps-in-germany\">Net Promoter Score in both Germany and Europe<\/a>.<\/p>\n<p>Sounds good? It is. The whole story (in German) can be found here:<\/p>\n<h2>CT#24 With NPS feedback to customer loyalty<\/h2>\n\t\t\t\t<div class=\"item-links item-socials\" style=\"margin-top: 40px;margin-bottom:40px;\">\n        \t\t\t<ul class=\"list-inline\">\n          \t\t\t\t<li class=\"list-inline-item\" style=\"margin-right: 10px\">\n            \t\t\t\t<a href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&amp;url=https:\/\/www.zenloop.com\/en\/resources\/retention\/revenue-through-analyzing-customer-satisfaction&amp;title=Analyze%20Customer%20Satisfaction%20and%20Generate%20more%20Revenue\" target=\"_blank\">\n              \t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/linkedin4.svg\" alt=\"\" height=\"32\">\n            \t\t\t\t<\/a>\n          \t\t\t\t<\/li>\n          \t\t\t\t<li class=\"list-inline-item\" style=\"margin-right: 10px\">\n            \t\t\t\t<a href=\"https:\/\/www.facebook.com\/share.php?u=https:\/\/www.zenloop.com\/en\/resources\/retention\/revenue-through-analyzing-customer-satisfaction\" target=\"_blank\">\n              \t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/facebook4.svg\" alt=\"\" height=\"32\">\n            \t\t\t\t<\/a>\n          \t\t\t\t<\/li>\n          \t\t\t\t<li class=\"list-inline-item\">\n            \t\t\t\t<a href=\"https:\/\/twitter.com\/home?status=Analyze%20Customer%20Satisfaction%20and%20Generate%20more%20Revenue - https:\/\/www.zenloop.com\/en\/resources\/retention\/revenue-through-analyzing-customer-satisfaction\" target=\"_blank\">\n              \t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/twitter4.svg\" height=\"32\">\n           \t\t\t\t\t<\/a>\n         \t\t\t\t <\/li>\n       \t \t\t\t<\/ul>\n      \t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<hr>\n\t\t\t\tTags: <a href=\"https:\/\/www.zenloop.com\/en\/tag\/bylines-interviews\/\" rel=\"tag\">Bylines &amp; Interviews<\/a>\t\t\t\t<div class=\"author-wrapper row grid\" style=\"grid-template-columns: 1fr 3fr; margin-top: 4rem;\">\n\t\t\t\t\t<div class=\"author-image\">\n                    \t<img loading=\"lazy\" decoding=\"async\" width=\"208\" height=\"208\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/author-susan-pfundt.png\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/author-susan-pfundt.png 208w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/author-susan-pfundt-150x150.png 150w\" sizes=\"auto, (max-width: 208px) 100vw, 208px\" \/>  \n                  \t<\/div>\n\t\t\t\t\t<div class=\"author-body\" style=\"margin: auto 0;\">\n         \t\t\t \t<h3 style=\"margin-bottom: .3rem;\">Susan Pfundt<\/h3>\n\t\t\t  \t\t\t<p style=\"margin: 0;\">Senior Content Marketing Specialist<\/p>\n        \t\t\t<\/div>\n\t\t\t\t<\/div>\t\n\t\t\t\t\t\t\n\t\t    <\/article>\t\t\t\t\n\t    <\/div>\n\t\t\n\t\t\n\t\n\t\t\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":614,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[30],"tags":[33],"class_list":["post-611","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-in-the-loop","tag-bylines-interviews"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>zenloop in Podcasts: \u201cWith NPS\u00ae\u00a0Feedback to greater Customer Loyalty\u201d<\/title>\n<meta name=\"description\" content=\"zenloop founders Paul and Bj\u00f6rn spoke 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