{"id":5351,"date":"2022-09-21T13:32:29","date_gmt":"2022-09-21T13:32:29","guid":{"rendered":"https:\/\/zenloop1.wpengine.com\/en\/?p=5351"},"modified":"2025-07-01T23:41:25","modified_gmt":"2025-07-01T23:41:25","slug":"improve-online-ratings","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/en\/blog\/improve-online-ratings\/","title":{"rendered":"How to Quickly Improve Online Reviews, Ratings, and Reputation"},"content":{"rendered":"<section         class=\"block-blogs  no-margin no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\n\t\t <div class=\"col\">\n\t\t    <article id=\"post-5351\" class=\"post-5351 post type-post status-publish format-standard has-post-thumbnail hentry category-blog\">\n\t\t\t\t<div class=\"item-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/09\/220920-zenloop-Article-Header-Improving-Online-Reviews-with-zenloop.jpg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/09\/220920-zenloop-Article-Header-Improving-Online-Reviews-with-zenloop.jpg 1200w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/09\/220920-zenloop-Article-Header-Improving-Online-Reviews-with-zenloop-300x157.jpg 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/09\/220920-zenloop-Article-Header-Improving-Online-Reviews-with-zenloop-1024x536.jpg 1024w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/09\/220920-zenloop-Article-Header-Improving-Online-Reviews-with-zenloop-768x402.jpg 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/div>\n\t\t\t\t<p><em>As alluring as your company\u2019s marketing efforts may be, you need favorable customer reviews to establish your brand\u2019s reputation and generate more revenue in an already competitive digital marketplace. Less-favorable reviews are not the end of the world and can give a fair and transparent representation of your business and reinforce trust &#8211; but too many negative reviews can be devastating.<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/em><\/p>\n<hr \/>\n<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>\n<h2>95% of Consumers Read Online Reviews Before Buying<\/h2>\n<p><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 10px;border-top-width:0px;border-bottom-width:0px;\"><\/span>What was the last important purchase you made? Now think about your decision-making process. There&#8217;s a fair chance you encountered a positive online review supporting your decision to buy. As kids, we are rightfully taught not to trust strangers &#8211; yet in adulthood, we absolutely trust the opinions of strangers when it comes to our purchasing decisions &#8211; even as much as we trust personal recommendations from friends.<\/p>\n<p>It&#8217;s a simple fact of modern life. Customers trust online reviews.<\/p>\n<p>Did you know that you can legitimately and positively influence your own customer reviews? We&#8217;ll get back to that in a bit, but for now, let&#8217;s look at some more surprising stats about consumers and online reviews.<\/p>\n<h2><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>10 Mind-Blowing Online Reviews Statistics<\/h2>\n<p>Here\u2019s a list of 10 insightful stats to further reinforce the significance of online reviews in your <a href=\"https:\/\/www.zenloop.com\/en\/resources\/whitepaper\/customer-journey-mapping\/\" target=\"_blank\" rel=\"noopener\">customer\u2019s buying journey<\/a>.<span class=\"\" style=\"display:block;clear:both;height: 0px;margin-top: -10px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/p>\n<ul>\n<li><strong>9 out of 10<\/strong> consumers read online reviews before buying (<a href=\"https:\/\/business.trustpilot.com\/guides-reports\/build-trusted-brand\/the-critical-role-of-reviews-in-internet-trust\" target=\"_blank\" rel=\"noopener\">Trustpilot<\/a>)<\/li>\n<li><strong>80%<\/strong> of shoppers use their smartphone to check reviews outside stores (<a style=\"color: #7d899a\" href=\"https:\/\/www.outerboxdesign.com\/web-design-articles\/mobile-ecommerce-statistics\" target=\"_blank\" rel=\"noopener \u201dnofollow\u201d\">OuterBox<\/a>)<\/li>\n<li><strong>92%<\/strong> of B2B buyers are more likely to do business with you after reading a trusted review (<a style=\"color: #7d899a\" href=\"https:\/\/learn.g2.com\/consumer-reviews\" target=\"_blank\" rel=\"noopener \u201dnofollow\u201d\">G2 and Heinz Marketing<\/a>)<\/li>\n<li><strong>83%<\/strong> of customers trust recent online reviews more than older ones (<a style=\"color: #7d899a\" href=\"https:\/\/www.podium.com\/state-of-online-reviews\/\" target=\"_blank\" rel=\"noopener \u201dnofollow\u201d\">Podium<\/a>)<\/li>\n<li><strong>58%<\/strong> of consumers are willing to spend more on brands with great reviews (<a style=\"color: #7d899a\" href=\"https:\/\/www.globenewswire.com\/news-release\/2022\/01\/13\/2366090\/0\/en\/Brand-Rated-Nine-out-of-ten-customers-read-reviews-before-buying-a-product.html\" target=\"_blank\" rel=\"noopener \u201dnofollow\u201d\">BrandRated<\/a>)<\/li>\n<li><strong>93%<\/strong> of shoppers won\u2019t buy from businesses with less than 3 stars. 54% of shoppers won\u2019t buy from businesses with less than 4 stars (<a style=\"color: #7d899a\" href=\"https:\/\/www.brightlocal.com\/research\/local-consumer-review-survey\/\" target=\"_blank\" rel=\"noopener \u201dnofollow\u201d\">Brightlocal<\/a>)<\/li>\n<li>Customers are <strong>50%<\/strong> more motivated by online reviews than by special offers (<a style=\"color: #7d899a\" href=\"https:\/\/bizrateinsights.com\/the-impact-of-customer-reviews-on-purchase-decisions\/\" target=\"_blank\" rel=\"noopener \u201dnofollow\u201d\">Bizrate Insights<\/a>)<\/li>\n<li>Customers are <strong>21%<\/strong> more likely to leave a poor review after a negative experience (<a style=\"color: #7d899a\" href=\"https:\/\/www.reviewtrackers.com\/reports\/online-reviews-survey\/\" target=\"_blank\" rel=\"noopener \u201dnofollow\u201d\">ReviewTrackers<\/a>)<\/li>\n<li>Google removed <strong>55 million<\/strong> fake reviews in 2020 and <strong>75 million<\/strong> in 2019 (<a style=\"color: #7d899a\" href=\"https:\/\/www.nearmedia.co\/fake-reviews-travel-is-back-digital-ads-trust-gap\/\" target=\"_blank\" rel=\"noopener \u201dnofollow\u201d\">Nearmedia<\/a>)<\/li>\n<li><strong>94%<\/strong> of consumers avoid businesses that have been badly reviewed online (<a href=\"https:\/\/www.forbes.com\/sites\/forbesfinancecouncil\/2018\/10\/05\/how-review-sites-can-affect-your-business-and-what-you-can-do-about-it\/?sh=1174bb9e266a\" target=\"_blank\" rel=\"noopener\">Forbes<\/a>)<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 30px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-5360 size-large\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/09\/220920-zenloop-Article-Header-Improving-Online-Reviews-with-zenloop-1-1024x536.jpg\" alt=\"Mind-Blowing Online Reviews Statistics\" width=\"1024\" height=\"536\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/09\/220920-zenloop-Article-Header-Improving-Online-Reviews-with-zenloop-1-1024x536.jpg 1024w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/09\/220920-zenloop-Article-Header-Improving-Online-Reviews-with-zenloop-1-300x157.jpg 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/09\/220920-zenloop-Article-Header-Improving-Online-Reviews-with-zenloop-1-768x402.jpg 768w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/09\/220920-zenloop-Article-Header-Improving-Online-Reviews-with-zenloop-1.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h2><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 30px;border-top-width:0px;border-bottom-width:0px;\"><\/span>Great Ways to Improve Online Ratings and Reviews<\/h2>\n<p>It\u2019s clear that online ratings and reviews play a significant role in shaping a company\u2019s reputation &#8211; attracting more leads, more sales, consumer trust, and better search engine rankings.<\/p>\n<p>So what can companies like yours do right now to stimulate more positive reviews and higher ratings?<\/p>\n<h4>Focus on Google Reviews and your Google Score<\/h4>\n<p>To no surprise, Google is the reigning champion of online review platforms &#8211; containing 73% of all customer reviews online &#8211; with a rating scale of one star (poor) to five stars (excellent). Anytime a customer searches for your company, one of the first things they will see is Google reviews.<\/p>\n<p>Don\u2019t forget other popular review sites such as Trustpilot, eKomi, and Trusted Stores (depending on your company\u2019s location).<\/p>\n<h4>Reach out to happy customers and ask for a review<\/h4>\n<p>An excellent method to quickly generate customer reviews is by running an NPS survey:<span class=\"\" style=\"display:block;clear:both;height: 0px;margin-top: -10px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/p>\n<ul>\n<li>Capture customers\u2019 <a href=\"https:\/\/www.zenloop.com\/en\/blog\/customer-journey-in-relation-to-nps\/\" target=\"_blank\" rel=\"noopener\">NPS score at a particular point in the customer journey<\/a> &#8211; on your site, via email, or both<\/li>\n<li>Create a segment for Promoters (customers who score 9 or 10 out of 10)<\/li>\n<li>Send a link by email and ask Promoters to leave an online review<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/li>\n<\/ul>\n<p>This way, you enable customers with an already favorable opinion of your brand to leave a positive testimonial in a few clicks. Many companies use <a href=\"https:\/\/www.zenloop.com\/en\/request-demo\/\" target=\"_blank\" rel=\"noopener\">CX platforms like zenloop<\/a> to accomplish just that.<\/p>\n<h2><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>How Companies Use zenloop to Improve Their Online Reputation<\/h2>\n<p>While most customer experience solutions help gather customer feedback, a<strong> CX Action Management platform like zenloop<\/strong> goes several steps further by understanding customers&#8217; thoughts and needs and transforming them into relevant actions and innovations.<\/p>\n<p>One such action is using NPS surveys to generate positive customer ratings on Google and other review sites. To make calculating your score easier, try our <a href=\"https:\/\/www.zenloop.com\/en\/nps-calculator\/\">free NPS calculator<\/a> for quick and accurate results.<\/p>\n<p><a href=\"https:\/\/www.zenloop.com\/en\/resources\/case-studies\/\" target=\"_blank\" rel=\"noopener\">Many companies are already using zenloop to great success<\/a>, seeing dramatic increases in the quality and quantity of their online ratings and reviews. Below are several customer-centric brands that have made real progress in improving their customer experience operations.<\/p>\n<h4>Finanzchef24<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 10px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-5354\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/09\/220920-zenloop-Article-Header-Improving-Online-Reviews-with-zenloop-finanzchef24.jpg\" alt=\"image of finanzchef24 header\" width=\"1200\" height=\"400\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/09\/220920-zenloop-Article-Header-Improving-Online-Reviews-with-zenloop-finanzchef24.jpg 1200w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/09\/220920-zenloop-Article-Header-Improving-Online-Reviews-with-zenloop-finanzchef24-300x100.jpg 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/09\/220920-zenloop-Article-Header-Improving-Online-Reviews-with-zenloop-finanzchef24-1024x341.jpg 1024w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/09\/220920-zenloop-Article-Header-Improving-Online-Reviews-with-zenloop-finanzchef24-768x256.jpg 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>Germany\u2019s most prominent digital insurance broker,\u00a0<a href=\"https:\/\/www.zenloop.com\/en\/resources\/case-studies\/finanzchef24-case-study\/\" target=\"_blank\" rel=\"noopener\">Finanzchef24,<\/a> saw incredible results within weeks of starting its online retention campaign.\u00a0Guiding satisfied customers and potential brand advocates toward online review platforms was clearly a success for this InsurTech company, and the impact was massive.<\/p>\n<p>\u2713 NPS survey integrated at the \u201cafter-purchase\u201d touchpoint<br \/>\n\u2713 <strong>7000<\/strong> customers responded to the NPS survey<br \/>\n\u2713 Customers with high NPS scores (promoters) invited to give a review<br \/>\n\u2713 Google Rating quickly <strong>grew 12%<\/strong> from <strong>4.1 to 4.6<\/strong><br \/>\n\u2713 The number of Google Reviews increased by <strong>200%<\/strong><\/p>\n<p>Online Ratings: <strong>eKomi 4.7<\/strong> (98% positive), <strong>Google 4.6<\/strong> (84% positive)<\/p>\n<ul>\n<li><a href=\"https:\/\/www.zenloop.com\/en\/resources\/case-studies\/finanzchef24-case-study\/\" target=\"_blank\" rel=\"noopener\">CX Case Study: Finanzchef24 x zenloop<\/a><\/li>\n<li><a href=\"https:\/\/drive.google.com\/file\/d\/1WVJwtaO05zGcLKd3PBddm7yysN0HFF7-\/view\" target=\"_blank\" rel=\"noopener\">Banking and Finance CX Guide: Anchoring CX to the Heart of Strategy<\/a><\/li>\n<\/ul>\n<h4><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>die kartenmacherei<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 10px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-5355\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/09\/220920-zenloop-Article-Header-Improving-Online-Reviews-with-zenloop-die-kartenmacherei.jpg\" alt=\"image of die kartenmacherei header\" width=\"1200\" height=\"400\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/09\/220920-zenloop-Article-Header-Improving-Online-Reviews-with-zenloop-die-kartenmacherei.jpg 1200w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/09\/220920-zenloop-Article-Header-Improving-Online-Reviews-with-zenloop-die-kartenmacherei-300x100.jpg 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/09\/220920-zenloop-Article-Header-Improving-Online-Reviews-with-zenloop-die-kartenmacherei-1024x341.jpg 1024w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/09\/220920-zenloop-Article-Header-Improving-Online-Reviews-with-zenloop-die-kartenmacherei-768x256.jpg 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>Online greeting card company <a href=\"https:\/\/drive.google.com\/file\/d\/1-o8Bb_uvM9rysW0X7_9ri4fwMJcZRLWj\/view\" target=\"_blank\" rel=\"noopener\">die kartenmacherei<\/a> take a transparent approach to attract new customers by sending all NPS survey respondents (no matter the score) to submit a public review.<\/p>\n<p>\u2713 NPS survey via website and email at \u201ccheckout\u201d and \u201cafter-delivery\u201d checkpoints<br \/>\n\u2713<strong> Over 200,000<\/strong> customers responded to the NPS survey<br \/>\n\u2713 <strong>6%<\/strong> of customers gave online reviews (mostly positive)<br \/>\n\u2713 5000 detractors (low NPS) were identified and contacted within 24 hours<\/p>\n<p>Online Ratings: <strong>Trustpilot 4.7<\/strong> (90% positive),<strong> eKomi 4.9<\/strong> (96% positive), <strong>Google 4.6<\/strong> (88% positive)<\/p>\n<ul>\n<li><a href=\"https:\/\/drive.google.com\/file\/d\/1-o8Bb_uvM9rysW0X7_9ri4fwMJcZRLWj\/view\" target=\"_blank\" rel=\"noopener\">CX Case Study: How die kartenmacherei Automates Customer Experience<\/a><\/li>\n<li><a href=\"https:\/\/www.zenloop.com\/en\/resources\/whitepaper\/nps-playbook-for-ecommerce-companies\/\" target=\"_blank\" rel=\"noopener\">Free Guide: NPS Playbook for E-Commerce Companies<\/a><\/li>\n<\/ul>\n<h4><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>Otto Wilde<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 10px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-5356\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/09\/220920-zenloop-Article-Header-Improving-Online-Reviews-with-zenloop-otto-wilde.jpg\" alt=\"image of otto wilde header\" width=\"1200\" height=\"400\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/09\/220920-zenloop-Article-Header-Improving-Online-Reviews-with-zenloop-otto-wilde.jpg 1200w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/09\/220920-zenloop-Article-Header-Improving-Online-Reviews-with-zenloop-otto-wilde-300x100.jpg 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/09\/220920-zenloop-Article-Header-Improving-Online-Reviews-with-zenloop-otto-wilde-1024x341.jpg 1024w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/09\/220920-zenloop-Article-Header-Improving-Online-Reviews-with-zenloop-otto-wilde-768x256.jpg 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>Family-run grill brand <a href=\"https:\/\/www.zenloop.com\/en\/resources\/case-studies\/otto-wilde-nps-case-study\/\" target=\"_blank\" rel=\"noopener\">Otto Wilde<\/a> translates the delight and confidence that customers share immediately after purchasing their grill or interacting with customer support into positive public reviews on evaluation platforms.<\/p>\n<p>\u2713 NPS survey added to customer service and after-purchase <a href=\"https:\/\/www.zenloop.com\/en\/blog\/touchpoint-analysis\/\">touchpoints<\/a><br \/>\n\u2713 <strong>2,825<\/strong> customers responded to the NPS survey, with <strong>promoters<\/strong> asked to leave a review<br \/>\n\u2713 Within 12 months, increased customer service <strong>NPS from 39 to 65 points<\/strong><br \/>\n\u2713 Identified detractors and initiate appropriate <strong>win-back<\/strong> measures<\/p>\n<p>Online Ratings: <strong>Trusted Shops 4.6<\/strong> (88% positive), <strong>Google 4.4<\/strong> (85% positive)<\/p>\n<ul>\n<li><a href=\"https:\/\/www.zenloop.com\/en\/resources\/case-studies\/otto-wilde-nps-case-study\/\" target=\"_blank\" rel=\"noopener\">Otto Wilde Case Study: NPS\u00ae for Customer Centricity and Transparent Feedback<\/a><\/li>\n<li><a href=\"https:\/\/www.zenloop.com\/en\/resources\/whitepaper\/whitepaper-erfolgsfaktoren-im-e-commerce\/\" target=\"_blank\" rel=\"noopener\">Free Guide: CX Success Factors in E-Commerce<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><em><strong>Related:<\/strong><\/em><\/p>\n<p><a href=\"https:\/\/www.zenloop.com\/en\/blog\/feedback-loops\/\">What are feedback loops?<\/a><\/p>\n<h2><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 30px;border-top-width:0px;border-bottom-width:0px;\"><\/span>Final Thoughts<\/h2>\n<p>Customers who give a Net Promoter Score (NPS) of 7 &#8211; 10 have a<strong> 24% higher Customer Lifetime Value<\/strong> and are more likely to leave a positive review online &#8211; and in the case of <a href=\"https:\/\/www.zenloop.com\/en\/resources\/case-studies\/internetstores-nps-case-study\/\" target=\"_blank\" rel=\"noopener\">Internetstores<\/a>, a <strong>62% higher repurchase rate<\/strong>.<\/p>\n<p><a href=\"https:\/\/www.zenloop.com\/en\/blog\/net-promoter-score-hub\/\" target=\"_blank\" rel=\"noopener\">By using NPS and zenloop<\/a> to drive reviews, you can make it effortless for customers to share their experiences online \u2014 while isolating and recovering unsatisfied customers for follow-up win-back measures before they spread negative word of mouth.<\/p>\n<p>And remember many customers, especially those with good experiences with your brand, don\u2019t even think about giving your company a review.<\/p>\n<p>So give your customers a gentle nudge, and ask. If you don\u2019t ask, you\u2019ll never know.<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/p>\n<hr \/>\n<h4><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 30px;border-top-width:0px;border-bottom-width:0px;\"><\/span>Want to improve the online reputation and reviews of your business substantially?<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><br \/>\n<a class=\"button\" href=\"\/en\/request-demo\">Request a Free Consultation<\/a><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h4>\n\t\t\t\t<div class=\"item-links item-socials\" style=\"margin-top: 40px;margin-bottom:40px;\">\n        \t\t\t<ul class=\"list-inline\">\n          \t\t\t\t<li class=\"list-inline-item\" style=\"margin-right: 10px\">\n            \t\t\t\t<a href=\"https:\/\/www.linkedin.com\/shareArticle?mini=true&amp;url=https:\/\/www.zenloop.com\/en\/resources\/retention\/revenue-through-analyzing-customer-satisfaction&amp;title=Analyze%20Customer%20Satisfaction%20and%20Generate%20more%20Revenue\" target=\"_blank\">\n              \t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/linkedin4.svg\" alt=\"\" height=\"32\">\n            \t\t\t\t<\/a>\n          \t\t\t\t<\/li>\n          \t\t\t\t<li class=\"list-inline-item\" style=\"margin-right: 10px\">\n            \t\t\t\t<a href=\"https:\/\/www.facebook.com\/share.php?u=https:\/\/www.zenloop.com\/en\/resources\/retention\/revenue-through-analyzing-customer-satisfaction\" target=\"_blank\">\n              \t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/facebook4.svg\" alt=\"\" height=\"32\">\n            \t\t\t\t<\/a>\n          \t\t\t\t<\/li>\n          \t\t\t\t<li class=\"list-inline-item\">\n            \t\t\t\t<a href=\"https:\/\/twitter.com\/home?status=Analyze%20Customer%20Satisfaction%20and%20Generate%20more%20Revenue - https:\/\/www.zenloop.com\/en\/resources\/retention\/revenue-through-analyzing-customer-satisfaction\" target=\"_blank\">\n              \t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/themes\/toast\/assets\/images\/twitter4.svg\" height=\"32\">\n           \t\t\t\t\t<\/a>\n         \t\t\t\t <\/li>\n       \t \t\t\t<\/ul>\n      \t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<hr>\n\t\t\t\t\t\t\t\t<div class=\"author-wrapper row grid\" style=\"grid-template-columns: 1fr 3fr; margin-top: 4rem;\">\n\t\t\t\t\t<div class=\"author-image\">\n                    \t<img loading=\"lazy\" decoding=\"async\" width=\"208\" height=\"208\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/article-page-author-shaun.png\" class=\"attachment-full size-full wp-post-image\" alt=\"article-page-author-shaun\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/article-page-author-shaun.png 208w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/article-page-author-shaun-150x150.png 150w\" sizes=\"auto, (max-width: 208px) 100vw, 208px\" \/>  \n                  \t<\/div>\n\t\t\t\t\t<div class=\"author-body\" style=\"margin: auto 0;\">\n         \t\t\t \t<h3 style=\"margin-bottom: .3rem;\">Shaun Kemp<\/h3>\n\t\t\t  \t\t\t<p style=\"margin: 0;\">Content Marketing Specialist<\/p>\n        \t\t\t<\/div>\n\t\t\t\t<\/div>\t\n\t\t\t\t\t\t\n\t\t    <\/article>\t\t\t\t\n\t    <\/div>\n\t\t\n\t\t\n\t\n\t\t\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":12,"featured_media":5359,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"categories":[21],"tags":[],"class_list":["post-5351","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Improve Online Reviews, Ratings and Reputation Using zenloop<\/title>\n<meta name=\"description\" content=\"Leveraging satisfied customers using NPS and zenloop to heighten your company\u2019s online reputation and build a trusted brand\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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