{"id":1796,"date":"2022-03-17T16:08:30","date_gmt":"2022-03-17T16:08:30","guid":{"rendered":"http:\/\/yhs.uyx.mybluehost.me\/en\/?p=1796"},"modified":"2022-11-22T09:18:42","modified_gmt":"2022-11-22T09:18:42","slug":"keynote-bain-cx1-world-2021","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/en\/resources\/keynote-bain-cx1-world-2021\/","title":{"rendered":"Winning on Purpose"},"content":{"rendered":"<section         class=\"block-hero  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>Winning on Purpose<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p >The Unbeatable Strategy of Loving Customers: Exclusive Book Release Presentation<\/p>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#form\" class=\"button\">Watch Now for Free<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"942\" height=\"482\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-header-bain.png\" class=\"attachment-full size-full\" alt=\"WINNING ON PURPOSE\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-header-bain.png 942w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-header-bain-300x154.png 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-header-bain-768x393.png 768w\" sizes=\"auto, (max-width: 942px) 100vw, 942px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">Key Facts<\/h2>\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr\">\n\t\t<div class=\"grid features\" style=\"grid-template-columns:repeat(3, 1fr);grid-gap: 0 30px;\">\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-users-class icon\"><\/i>\n\t\t\t\t<h5>Event<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">CX1 WORLD 2021<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-calendar-alt icon\"><\/i>\n\t\t\t\t<h5>Date<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">September 21, 2021<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-presentation icon\"><\/i>\n\t\t\t\t<h5>Topic<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Customer Centricity<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"form\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>Watch the Recording Now<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<h5>WINNING ON PURPOSE: The Unbeatable Strategy of Loving Customers<\/h5>\n<p>The companies with the highest Net Promoter Score\u2120 in their industry have delivered 3x the returns of the stock market overall in the last decade. Why? Because great leaders embrace a higher purpose to win, and Net Promoter Score (NPS) shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter Score and System.<\/p>\n<p>Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it \u2013 from industrial giants such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton. Fred has raised the bar again with Winning on Purpose (out Nov 30). In our keynote, he shares his vision on the next evolution, NPS 3.0, with practical guidance on how leaders can take insights distilled from the last decade+ of learnings and industry leaders to their companies.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 0.5fr 2fr\">\t\t\t\t\n\t\t\t\t<div class=\"col checklist\">\n\t\t\t\t\t<h3>What to Expect<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h3>\n<ul>\n<li>Which aspect of corporate management gives world-famous companies like Apple or Amazon the decisive competitive edge<\/li>\n<li>By which means T-Mobile has managed to go from having the lowest profit distribution to being the leading company in the telecommunications industry<\/li>\n<li>Points to which companies must pay particular attention when implementing the NPS system<\/li>\n<li>What the main reason for the fall of well-known companies is<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1799\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/2022\/03\/cx1-inhalte.jpg\" alt=\"cx1-inhalte\" width=\"470\" height=\"338\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-inhalte.jpg 940w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-inhalte-300x216.jpg 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/cx1-inhalte-768x552.jpg 768w\" sizes=\"auto, (max-width: 470px) 100vw, 470px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-speakers  no-margin padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\t\n\t\t<div class=\"container\">\n\t\t\t<h2 class=\"section-title\">The Speakers<\/h2>          \t<div class=\"speakers slider-disabled \">\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/speaker-bain-fred-reichheld.jpg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Fred Reichheld<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Creator of the NPS System<\/div>\n\t\t\t\t\t\t\t<p>Fred Reichheld is the inventor of the Net Promoter management system, the founder of Bain &amp; Company&#8217;s Loyalty Practice, and the author of five books, including the bestseller The Ultimate Question 2.0. His new book, WINNING ON PURPOSE: The Unbeatable Strategy of Loving Customers, was published in November. Reichheld is currently a Fellow and Senior Advisory Partner at Bain.\r\n<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"72\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/logo-bain-company.svg\" class=\"attachment-full size-full\" alt=\"logo-bain-company\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"speaker table\">\n\t\t\t\t\t\t<div class=\"left-side\" style=\"background-image:url('https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/speaker-bain-daniel-moellerhenn.jpeg')\"><\/div>\n\t\t\t\t\t\t<div class=\"right-side\">\n\t\t\t\t\t\t\t<h4>Daniel M\u00f6llerhenn<\/h4>\n\t\t\t\t\t\t\t<div class=\"position\">Associate Partner<\/div>\n\t\t\t\t\t\t\t<p>Daniel M\u00f6llerhenn is an Associate Partner at Bain &amp; Company. He is an expert in customer strategy, marketing and IT\/digital. He specializes in customer-centric transformations for clients across EMEA. Daniel drives customer experience transformation programs for clients across multiple industries. He is also an experienced expert in Net Promoter System\u00ae implementations.<\/p>\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"72\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/logo-bain-company.svg\" class=\"attachment-full size-full\" alt=\"logo-bain-company\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>How to Love Your Customers Right<\/p>\n","protected":false},"author":2,"featured_media":2387,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"two-col-blog.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[20],"tags":[10],"class_list":["post-1796","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-resources","tag-keynotes"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast 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