{"id":1485,"date":"2022-03-16T16:24:27","date_gmt":"2022-03-16T16:24:27","guid":{"rendered":"http:\/\/yhs.uyx.mybluehost.me\/en\/?p=1485"},"modified":"2022-09-28T12:22:16","modified_gmt":"2022-09-28T12:22:16","slug":"nps-cheat-sheet","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/en\/resources\/whitepaper\/nps-cheat-sheet\/","title":{"rendered":"The Ultimate NPS\u00ae Cheat Sheet"},"content":{"rendered":"<section         class=\"block-data-capture  no-margin padding-both\" style=\"background-image:url('');color:#02193c;\" id=\"\"\n>\n\t<div class=\"container vertical-middle\">\n\t\t<div class=\"six columns\">\n\t\t\t\n\t\t\t<h1>The Ultimate NPS\u00ae Cheat Sheet<\/h1>\n\t\t\t<p>All questions answered: What is the NPS, how do you calculate it, and what do you do with the data?\r\n\r\n<\/p>\n\t\t\t<div class=\"data-capture\">\n\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f988-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"988\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/posts\/1485#wpcf7-f988-o1\" method=\"post\" class=\"wpcf7-form init demo\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"988\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f988-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>First Name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"first_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first_name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Last Name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"last_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last_name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Company<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label> Job Title<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"job_title\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"job_title\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-relative\">\n\t<p><label>Email Address<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email_address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email_address\" \/><\/span>\n\t<\/p>\n<\/div>\n<div style=\"display:none;\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"page-url\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/posts\/1485\" type=\"text\" name=\"page-url\" \/><\/span>\n\t<\/p>\n<\/div>\n<div style=\"display: none\">\n\t<p><span class=\"wpcf7-form-control-wrap initialTrafficSource\" data-name=\"initialTrafficSource\"><input type=\"text\" name=\"initialTrafficSource\" id=\"\" class=\"wpcf7-form-control wpcf7-text wpcf7dtx wpcf7dtx-text dtx-pageload\" aria-invalid=\"false\" readonly=\"readonly\" value=\"\" data-dtx-value=\"CF7_get_cookie%20key%3D%27initialTrafficSource%27\" \/><\/span>\n\t<\/p>\n<\/div>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Download Now for Free\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<div class=\"data-capture-confirmation\">\n\t\t\t\t<h3>Success!<\/h3>\n<p>The white paper is now available for you.<\/p>\n\t\t\t\t<a href=\"https:\/\/drive.google.com\/file\/d\/1fmMTwzl1Is5aOxL3Z9xfDAkcDaCwOOy3\/view?usp=sharing\" class=\"button\" download target=\"_blank\">Download<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t<div class=\"six columns\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"1212\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/lead-form-nps-cheat-sheet-en.jpg\" class=\"attachment-full size-full\" alt=\"lead-form-nps-cheat-sheet-en\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/lead-form-nps-cheat-sheet-en.jpg 1440w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/lead-form-nps-cheat-sheet-en-300x253.jpg 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/lead-form-nps-cheat-sheet-en-1024x862.jpg 1024w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/lead-form-nps-cheat-sheet-en-768x646.jpg 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/>\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin padding-both\" style=\"background-image:url('');color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 2, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1487\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/2022\/03\/nps-cheat-sheet-en.jpg\" alt=\"nps-cheat-sheet-en\" width=\"1140\" height=\"900\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/nps-cheat-sheet-en.jpg 1140w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/nps-cheat-sheet-en-300x237.jpg 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/nps-cheat-sheet-en-1024x808.jpg 1024w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/nps-cheat-sheet-en-768x606.jpg 768w\" sizes=\"auto, (max-width: 1140px) 100vw, 1140px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>What&#8217;s Inside?<\/h2>\n<p>In this short guide, we will explain all the basics you need to know and be aware of to get started with the Net Promoter System:<\/p>\n<ul>\n<li>What is the Net Promoter Score<\/li>\n<li>What are Promoters, Passives, and Detractors?<\/li>\n<li>How do you calculate the Net Promoter Score?<\/li>\n<li>How do you successfully make use of NPS data?<\/li>\n<li>How should you interact with the different customer groups?<\/li>\n<li>What actions can you implement based on the NPS data?<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin padding-both\" style=\"background-color:#02193c;color:#ffffff;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2>&#8220;The Net Promoter Score: The one number you need to grow.&#8221;<\/h2>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<link rel=\"stylesheet\" type=\"text\/css\" href=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.css\"\/>\n<script type=\"text\/javascript\" src=\"\/\/cdn.jsdelivr.net\/npm\/slick-carousel@1.8.1\/slick\/slick.min.js\"><\/script>\n\n<section         class=\"block-customer-cases  no-margin padding-both\" style=\"background-color:#ecedef;color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<h2 class=\"section-title\">More Guides<\/h2>\t\t\t\t\t\t<div class=\"grid same-height-container customer-cases  slide-mobile\" style=\"grid-template-columns:1fr 1fr 1fr;\">\n\t\t\t\t\t\t\t\t\t<div class=\"customer-case with-link\">\n\t\t\t\t\t\t<a href=\"\/resources\/whitepaper\/mobile-apps-guideline\" class=\"absolute-link\"><\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/mobile-apps-cheat-sheet-preview-en.jpg\" class=\"attachment-full size-full\" alt=\"mobile-apps-cheat-sheet-preview-en\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/mobile-apps-cheat-sheet-preview-en.jpg 1200w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/mobile-apps-cheat-sheet-preview-en-300x157.jpg 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/mobile-apps-cheat-sheet-preview-en-1024x536.jpg 1024w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/mobile-apps-cheat-sheet-preview-en-768x402.jpg 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"case-content\">\n\t\t\t\t\t\t\t<div class=\"same-height\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"case-headline\">Mobile Apps Guide<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description\">This guide will teach you all the basics you need to know in order to launch your mobile app with success.<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/resources\/whitepaper\/mobile-apps-guideline\" style=\"text-decoration:underline;margin-bottom:1rem;display:inline-block;margin-top:2.5rem\">Read More<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"customer-case with-link\">\n\t\t\t\t\t\t<a href=\"\/resources\/whitepaper\/roi-cxm-cheat-sheet\" class=\"absolute-link\"><\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/roi-of-cxm-cheat-sheet-preview-en-1.jpg\" class=\"attachment-full size-full\" alt=\"roi-of-cxm-cheat-sheet-preview-en-1\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/roi-of-cxm-cheat-sheet-preview-en-1.jpg 1200w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/roi-of-cxm-cheat-sheet-preview-en-1-300x157.jpg 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/roi-of-cxm-cheat-sheet-preview-en-1-1024x536.jpg 1024w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/roi-of-cxm-cheat-sheet-preview-en-1-768x402.jpg 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"case-content\">\n\t\t\t\t\t\t\t<div class=\"same-height\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"case-headline\">ROI of CXM \u2013 Cheat Sheet<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description\">Learn how to successfully link the return of investment of your CX efforts to financial metrics.<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/resources\/whitepaper\/roi-cxm-cheat-sheet\" style=\"text-decoration:underline;margin-bottom:1rem;display:inline-block;margin-top:2.5rem\">Read More<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"customer-case with-link\">\n\t\t\t\t\t\t<a href=\"\/resources\/whitepaper\/touchpoint-cheat-sheet\" class=\"absolute-link\"><\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/touchpoint-cheat-sheet-preview-en-1.jpg\" class=\"attachment-full size-full\" alt=\"touchpoint-cheat-sheet-preview-en-1\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/touchpoint-cheat-sheet-preview-en-1.jpg 1200w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/touchpoint-cheat-sheet-preview-en-1-300x157.jpg 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/touchpoint-cheat-sheet-preview-en-1-1024x536.jpg 1024w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/touchpoint-cheat-sheet-preview-en-1-768x402.jpg 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"case-content\">\n\t\t\t\t\t\t\t<div class=\"same-height\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"case-headline\">The Touchpoint Cheat Sheet<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"description\">Get a comprehensive overview of how to collect significant insights at strategic touchpoints.<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/resources\/whitepaper\/touchpoint-cheat-sheet\" style=\"text-decoration:underline;margin-bottom:1rem;display:inline-block;margin-top:2.5rem\">Read More<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin padding-top\" style=\"background-image:url('');color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t5fr 7fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2 class=\"demo-module__headline h2\">Learn all about the NPS with zenloop<span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 40px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/h2>\n<p><a class=\"button\" href=\"https:\/\/www.zenloop.com\/en\/request-demo\">Request a Free Demo<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1261 alignright\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/2022\/03\/desktop-3-e1647447827960.png\" alt=\"Recognize promoters with zenloop\" width=\"600\" height=\"312\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/desktop-3-e1647447827960.png 1000w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/desktop-3-e1647447827960-300x156.png 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/desktop-3-e1647447827960-768x399.png 768w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>The Net Promoter System at a Glance<\/p>\n","protected":false},"author":2,"featured_media":2376,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"two-col-blog.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[20,9],"tags":[17],"class_list":["post-1485","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-resources","category-whitepaper","tag-guides"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The ultimate NPS Cheat Sheet<\/title>\n<meta name=\"description\" content=\"Learn the basics of NPS: how the Net Promoter Score is calculated and how to use the Net Promoter System and NPS data effectively.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zenloop.com\/en\/resources\/whitepaper\/nps-cheat-sheet\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Ultimate NPS\u00ae Cheat Sheet\" \/>\n<meta property=\"og:description\" content=\"Learn the basics of NPS: how the Net Promoter Score is calculated and how to use the Net Promoter System and NPS data effectively.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.zenloop.com\/en\/resources\/whitepaper\/nps-cheat-sheet\/\" \/>\n<meta property=\"og:site_name\" content=\"zenloop\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/zenloop\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-16T16:24:27+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-09-28T12:22:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/preview-nps-cheat-sheet-en.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"740\" \/>\n\t<meta property=\"og:image:height\" content=\"388\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@zenloophq\" \/>\n<meta name=\"twitter:site\" content=\"@zenloophq\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/resources\\\/whitepaper\\\/nps-cheat-sheet\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/resources\\\/whitepaper\\\/nps-cheat-sheet\\\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"The Ultimate NPS\u00ae Cheat Sheet\",\"datePublished\":\"2022-03-16T16:24:27+00:00\",\"dateModified\":\"2022-09-28T12:22:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/resources\\\/whitepaper\\\/nps-cheat-sheet\\\/\"},\"wordCount\":5,\"publisher\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/resources\\\/whitepaper\\\/nps-cheat-sheet\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2022\\\/03\\\/preview-nps-cheat-sheet-en.jpeg\",\"keywords\":[\"Guides\"],\"articleSection\":[\"Resources\",\"White Paper\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/resources\\\/whitepaper\\\/nps-cheat-sheet\\\/\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/resources\\\/whitepaper\\\/nps-cheat-sheet\\\/\",\"name\":\"The ultimate NPS Cheat Sheet\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/resources\\\/whitepaper\\\/nps-cheat-sheet\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/resources\\\/whitepaper\\\/nps-cheat-sheet\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2022\\\/03\\\/preview-nps-cheat-sheet-en.jpeg\",\"datePublished\":\"2022-03-16T16:24:27+00:00\",\"dateModified\":\"2022-09-28T12:22:16+00:00\",\"description\":\"Learn the basics of NPS: how the Net Promoter Score is calculated and how to use the Net Promoter System and NPS data effectively.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.zenloop.com\\\/en\\\/resources\\\/whitepaper\\\/nps-cheat-sheet\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/resources\\\/whitepaper\\\/nps-cheat-sheet\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2022\\\/03\\\/preview-nps-cheat-sheet-en.jpeg\",\"contentUrl\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2022\\\/03\\\/preview-nps-cheat-sheet-en.jpeg\",\"width\":740,\"height\":388,\"caption\":\"preview-nps-cheat-sheet-en\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/\",\"name\":\"zenloop\",\"description\":\"Customer Experience Management and Action Management\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/#organization\",\"name\":\"zenloop\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2022\\\/04\\\/zenloop.png\",\"contentUrl\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2022\\\/04\\\/zenloop.png\",\"width\":338,\"height\":104,\"caption\":\"zenloop\"},\"image\":{\"@id\":\"https:\\\/\\\/www.zenloop.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/zenloop\\\/\",\"https:\\\/\\\/x.com\\\/zenloophq\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/zenloop\",\"https:\\\/\\\/www.instagram.com\\\/zenloophq\\\/\"]},{\"@type\":\"Person\",\"@id\":\"\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"The ultimate NPS Cheat Sheet","description":"Learn the basics of NPS: how the Net Promoter Score is calculated and how to use the Net Promoter System and NPS data effectively.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.zenloop.com\/en\/resources\/whitepaper\/nps-cheat-sheet\/","og_locale":"en_US","og_type":"article","og_title":"The Ultimate NPS\u00ae Cheat Sheet","og_description":"Learn the basics of NPS: how the Net Promoter Score is calculated and how to use the Net Promoter System and NPS data effectively.","og_url":"https:\/\/www.zenloop.com\/en\/resources\/whitepaper\/nps-cheat-sheet\/","og_site_name":"zenloop","article_publisher":"https:\/\/www.facebook.com\/zenloop\/","article_published_time":"2022-03-16T16:24:27+00:00","article_modified_time":"2022-09-28T12:22:16+00:00","og_image":[{"width":740,"height":388,"url":"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/preview-nps-cheat-sheet-en.jpeg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_creator":"@zenloophq","twitter_site":"@zenloophq","twitter_misc":{"Written by":""},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.zenloop.com\/en\/resources\/whitepaper\/nps-cheat-sheet\/#article","isPartOf":{"@id":"https:\/\/www.zenloop.com\/en\/resources\/whitepaper\/nps-cheat-sheet\/"},"author":{"name":"","@id":""},"headline":"The Ultimate NPS\u00ae Cheat Sheet","datePublished":"2022-03-16T16:24:27+00:00","dateModified":"2022-09-28T12:22:16+00:00","mainEntityOfPage":{"@id":"https:\/\/www.zenloop.com\/en\/resources\/whitepaper\/nps-cheat-sheet\/"},"wordCount":5,"publisher":{"@id":"https:\/\/www.zenloop.com\/en\/#organization"},"image":{"@id":"https:\/\/www.zenloop.com\/en\/resources\/whitepaper\/nps-cheat-sheet\/#primaryimage"},"thumbnailUrl":"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/preview-nps-cheat-sheet-en.jpeg","keywords":["Guides"],"articleSection":["Resources","White Paper"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.zenloop.com\/en\/resources\/whitepaper\/nps-cheat-sheet\/","url":"https:\/\/www.zenloop.com\/en\/resources\/whitepaper\/nps-cheat-sheet\/","name":"The ultimate NPS Cheat Sheet","isPartOf":{"@id":"https:\/\/www.zenloop.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.zenloop.com\/en\/resources\/whitepaper\/nps-cheat-sheet\/#primaryimage"},"image":{"@id":"https:\/\/www.zenloop.com\/en\/resources\/whitepaper\/nps-cheat-sheet\/#primaryimage"},"thumbnailUrl":"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/preview-nps-cheat-sheet-en.jpeg","datePublished":"2022-03-16T16:24:27+00:00","dateModified":"2022-09-28T12:22:16+00:00","description":"Learn the basics of NPS: how the Net Promoter Score is calculated and how to use the Net Promoter System and NPS data effectively.","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.zenloop.com\/en\/resources\/whitepaper\/nps-cheat-sheet\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.zenloop.com\/en\/resources\/whitepaper\/nps-cheat-sheet\/#primaryimage","url":"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/preview-nps-cheat-sheet-en.jpeg","contentUrl":"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/preview-nps-cheat-sheet-en.jpeg","width":740,"height":388,"caption":"preview-nps-cheat-sheet-en"},{"@type":"WebSite","@id":"https:\/\/www.zenloop.com\/en\/#website","url":"https:\/\/www.zenloop.com\/en\/","name":"zenloop","description":"Customer Experience Management and Action Management","publisher":{"@id":"https:\/\/www.zenloop.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.zenloop.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.zenloop.com\/en\/#organization","name":"zenloop","url":"https:\/\/www.zenloop.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.zenloop.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/04\/zenloop.png","contentUrl":"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/04\/zenloop.png","width":338,"height":104,"caption":"zenloop"},"image":{"@id":"https:\/\/www.zenloop.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/zenloop\/","https:\/\/x.com\/zenloophq","https:\/\/www.linkedin.com\/company\/zenloop","https:\/\/www.instagram.com\/zenloophq\/"]},{"@type":"Person","@id":""}]}},"_links":{"self":[{"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/posts\/1485","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/comments?post=1485"}],"version-history":[{"count":0,"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/posts\/1485\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/media\/2376"}],"wp:attachment":[{"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/media?parent=1485"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/categories?post=1485"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zenloop.com\/en\/wp-json\/wp\/v2\/tags?post=1485"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}