{"id":1254,"date":"2022-03-16T09:45:43","date_gmt":"2022-03-16T09:45:43","guid":{"rendered":"http:\/\/yhs.uyx.mybluehost.me\/en\/?p=1254"},"modified":"2025-07-02T00:08:39","modified_gmt":"2025-07-02T00:08:39","slug":"customer-loyalty-with-customer-orientation","status":"publish","type":"post","link":"https:\/\/www.zenloop.com\/en\/blog\/customer-loyalty-with-customer-orientation\/","title":{"rendered":"Customer Orientation"},"content":{"rendered":"<section         class=\"block-hero  margin-bottom padding-both\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>Customer Orientation<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4>Tips on Becoming a Customer-Oriented Company<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p >How do you manage to stand out in an anonymous crowd of interchangeable products and companies? Or in other words: How do I turn one-time customers into loyal, regular ones?<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"314\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/CustomerOrientation-Header.svg\" class=\"attachment-full size-full\" alt=\"what is customer orientation? Tips on Becoming a Customer-Oriented Company\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  margin-bottom no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 1fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p>The solution is obvious, but it brings with it several challenges. When a high-quality product alone is no longer enough,\u00a0<strong>convenience and service must give you a competitive advantage<\/strong>. The keyword is, therefore: customer orientation!<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-contents  small-margin-bottom no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<div class=\"contents-area\">\n\t\t\t\t\t\t\t<h3>Table of Contents<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<ol>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t<strong class=\"main-section\"><a href=\"#CustomerOrientationinDetail\">Customer Orientation in Detail<\/a><\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sub-section-item\">\u2022 <a href=\"#CustomerOrientationCustomerFocusandCustomer-CentricityWhatAretheDifferences\">Customer Orientation, Customer Focus, and Customer-Centricity \u2013 What Are the Differences?<\/a><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t<strong class=\"main-section\"><a href=\"#TheCustomer-OrientedCompanyWhatDoesitMean\">The Customer-Oriented Company \u2013 What Does it Mean?<\/a><\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sub-section-item\">\u2022 <a href=\"#CustomerOrientationasanImportantPartofMarketingStrategy\">Customer Orientation as an Important Part of Marketing Strategy<\/a><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t<strong class=\"main-section\"><a href=\"#InternalCustomerOrientationFactorsandTips\">Internal Customer Orientation: Factors and Tips<\/a><\/strong>\n\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t<strong class=\"main-section\"><a href=\"#ThePathtoExternalCustomerOrientation\">The Path to External Customer Orientation<\/a><\/strong>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sub-section-item\">\u2022 <a href=\"#CustomerOrientationCollectDatawithNPS\">Customer Orientation: Collect Data with NPS\u00ae<\/a><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t<strong class=\"main-section\"><a href=\"#UsingtheOptimalStrategytoGenerateLoyalCustomers\">Using the Optimal Strategy to Generate Loyal Customers<\/a><\/strong>\n\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ol>\n\t\t\t\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-blog-section  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t\t<div class=\"container\" id=\"\">\n\t\t<h2 class=\"section-title\"><\/h2>\n\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 1fr\">\t\t\t\t\n\t\t\t\t<div class=\"col notice\">\n\t\t\t\t\t<h4>What is Customer Orientation? \u2014 a Definition<\/h4>\n<p>Customer-oriented companies\u00a0<strong>align all market-relevant measures to\u00a0<\/strong><span style=\"margin: 0px;padding: 0px\"><strong>their customers&#8217; needs and problems<\/strong>. The term\u00a0<strong>&#8220;customer orientation&#8221;<\/strong> is sometimes used as a synonym for the focus on the customer, but orientation goes much further. Although customer orientation is also focused on the customer, the customer is here not just the focus<\/span>\u00a0but rather a trend-setting and decisive factor.<\/p>\n<p><strong>Customer loyalty<\/strong>\u00a0is achieved by recording and analyzing\u00a0<span style=\"margin: 0px;padding: 0px\">customers&#8217; wishes, needs, and expectations at regular intervals. The insights gained from the analysis are then implemented in every business area, from marketing to offers, products, and services.<a href=\"https:\/\/www.pwc.de\/de\/consulting\/pwc-consumer-intelligence-series-customer-experience.pdf\" target=\"_blank\" rel=\"noopener\">\u00a0<\/a><a href=\"https:\/\/www.pwc.de\/de\/consulting\/pwc-consumer-intelligence-series-customer-experience.pdf\" target=\"_blank\" rel=\"noopener\"><strong>Understanding the customer experience<\/strong><\/a> is an important foundation for further action. The aim is to establish long-term customer relationships or, even better,<\/span>\u00a0<a href=\"https:\/\/www.zenloop.com\/en\/blog\/retention-hub\/\"><strong>retention<\/strong><\/a><strong>!<\/strong><\/p>\n\n\t\t\t\t\t\n\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n<\/section>\n\n<section         class=\"block-blog-section  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t\t<div class=\"container\" id=\"CustomerOrientationinDetail\">\n\t\t<h2 class=\"section-title\">Customer Orientation in Detail<\/h2>\n\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 1fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p>The\u00a0<strong>structure of customer orientation is divided into two levels<\/strong>, the information and the customer level.<\/p>\n<h4><strong>Information level:<\/strong><\/h4>\n<p>Companies that work in a customer-oriented manner collect comprehensive information about buyers. The following questions serve to help get this:<\/p>\n<ul>\n<li>What do you know about the customers?<\/li>\n<li>What information is collected?<\/li>\n<li>How can the lessons learned get translated into product and service solutions?<\/li>\n<\/ul>\n<p>At the information level, internal processes are also examined:<\/p>\n<ul>\n<li>How is the collected information internally stored?<\/li>\n<li>How convenient is this data-gathering solution for employees?<\/li>\n<li>Does every employee have access to the information?<\/li>\n<\/ul>\n<p>This shows how fundamental interaction between individual divisions such as Marketing, Production, and Sales really is. Only if all the departments are interlinked can the company as a whole build up a successful customer orientation.<\/p>\n<h4><strong>Customer level:<\/strong><\/h4>\n<p>At the customer level, all the factors which play a role from the customer\u2019s point of view are decisive for the customer orientation of a company. These factors include, for example:<\/p>\n<ul>\n<li>Product quality<\/li>\n<li>Quality of service<\/li>\n<li>Flexibility in delivery of service<\/li>\n<li>Qualification of sellers<\/li>\n<li>Reliability and friendliness of the workforce<\/li>\n<\/ul>\n<p>This all-around package must be authentically lived by a company in order for a customer to feel connected to it.<\/p>\n\n\t\t\t\t\t\n\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"blog-sub-section\" id=\"CustomerOrientationCustomerFocusandCustomer-CentricityWhatAretheDifferences\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"section-title\">Customer Orientation, Customer Focus, and Customer-Centricity \u2013 What Are the Differences?<\/h3>\n\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 1fr\">\t\t\t\t\t\t\t\n\t\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t<p>If you know the definition of customer orientation, you could be forgiven for thinking that customer focus and customer-centricity are simply synonyms. However, this assumption is wrong \u2013\u00a0<strong>customer focus and customer-centricity can be clearly distinguished from each other<\/strong>,\u00a0<strong>as well as from the concept of customer orientation<\/strong>. We will go into detail on both terms in further articles.<\/p>\n<ul>\n<li><strong><strong>Customer focus:<a title=\"Read article\" href=\"https:\/\/www.zenloop.com\/en\/resources\/retention\/customer-focus\" target=\"_blank\" rel=\"noopener\"> Customer focus<\/a><\/strong><\/strong> is the first stage of the paradigm shift in corporate culture towards a customer-centric company. The focus is on the customer, but decisions are ultimately made based on many different aspects. In addition, the customer focus is a rather static, almost passive strategy: you look closely at the wishes of the customers, but the conclusion from this does not draw as wide circles as with the actively designed customer orientation.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Customer-centricity<\/strong>:\u00a0<a href=\"https:\/\/www.zenloop.com\/en\/resources\/retention\/customer-centricity-revenue-through-satisfied-customers\">Customer-centricity<\/a>, on the other hand, goes one step further than customer focus. Here, the company aligns itself holistically towards its buyers and takes into account their unspoken needs. In addition, customer centering influences the operation down to its mission statement \u2013 even if this means adapting it!<\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>\n\n<section         class=\"block-blog-section  no-margin no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n\t\t<div class=\"container\" id=\"TheCustomer-OrientedCompanyWhatDoesitMean\">\n\t\t<h2 class=\"section-title\">The Customer-Oriented Company \u2013 What Does it Mean?<\/h2>\n\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 1fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p>A company that values customer loyalty\u00a0<strong>aligns economic thinking and action with the needs, wishes, and problems of its customers\u00a0<\/strong>\u2013 that is the quintessence of customer orientation! It is therefore a promising marketing measure and a prerequisite for successful sales.<\/p>\n<p>Customer orientation is\u00a0<strong>not only just outward, but also inward-looking<\/strong>. An important step \u2013 and often the first hurdle \u2013 is the development of a customer-oriented corporate culture. This must be actively enabled and promoted at all levels, from employees with direct customer contact to managers in C-level positions. This is how colleagues become customers. After all, employees themselves have a social environment that needs products or services. In marketing, therefore, internal customer orientation is part of personnel marketing, as satisfied employees are satisfied customers and part of a secure marketing strategy.<\/p>\n\n\t\t\t\t\t\n\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"blog-sub-section\" id=\"CustomerOrientationasanImportantPartofMarketingStrategy\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"section-title\">Customer Orientation as an Important Part of Marketing Strategy<\/h3>\n\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 1fr\">\t\t\t\t\t\t\t\n\t\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t<p>Thus the task for the respective company is clear:\u00a0<strong>Customers\u2019 needs and expectations must be met in the best possible and most profitable manner<\/strong>. Nevertheless, this point is missing from many companies\u2019 marketing strategies \u2013 or simply overlooks how important it is. In order to make the relevance of customer orientation tangible, we break down the quite complex strategy into\u00a0<strong>four fundamental marketing points<\/strong>:<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>\n\n<section         class=\"block-blog-accordions  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<div class=\"grid\" style=\"grid-template-columns:2fr 1fr\">\n\t\t\t<div class=\"accordions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion active\">\n\t\t\t\t\t\t<h5 class=\"accordion-title\">1. Data<\/h5>\t\n\t\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t\t<p>This is the focus of every marketing strategy and is challenging on multiple levels. After analyzing data requirements, high-quality information must be collected and then professionally interpreted. Watch out for the GDPR: The topic of data protection is on everyone&#8217;s mind and must be taken into account. One way to collect data, for example, is to run regular multi-<a href=\"https:\/\/www.zenloop.com\/en\/blog\/touchpoint-analysis\/\">touchpoint<\/a> campaigns.<\/p>\n\t\t\t\t\t\t\t<div class=\"accordion-image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"304\" height=\"241\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/Slider-1-Graphic-1-CustomerOrientation-Daten.svg\" class=\"attachment-full size-full\" alt=\"Customer Orientation as an Important Part of Marketing Strategy: 1. Data\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion \">\n\t\t\t\t\t\t<h5 class=\"accordion-title\">2. Organization of Data<\/h5>\t\n\t\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t\t<p>The highest-quality data does not add value without meaningful data organization. It is therefore necessary to clarify how data is collected in advance to determine viable organization. Important cornerstones are the overview, timeliness, and simplicity.<\/p>\n\t\t\t\t\t\t\t<div class=\"accordion-image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"304\" height=\"239\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/Slider-1-Graphic-2-CustomerOrientation-OrganisationDaten.svg\" class=\"attachment-full size-full\" alt=\"Customer Orientation as an Important Part of Marketing Strategy: 2. Organization of Data\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion \">\n\t\t\t\t\t\t<h5 class=\"accordion-title\">3. Democratize the data<\/h5>\t\n\t\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t\t<p>Once both the internal organization and storage of the data is clear, it must be accessible to all employees. A company usually consists of different departments, but dealing with data is teamwork! Only when all the company employees have the opportunity to use the data in compliance with data protection requirements is a holistic customer orientation possible.<\/p>\n\t\t\t\t\t\t\t<div class=\"accordion-image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"304\" height=\"239\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/Slider-1-Graphic-3-CustomerOrientation-DemokratisierungDaten-1.svg\" class=\"attachment-full size-full\" alt=\"Customer Orientation as an Important Part of Marketing Strategy: 3. Democratize the data\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion \">\n\t\t\t\t\t\t<h5 class=\"accordion-title\">4. Sustainability<\/h5>\t\n\t\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t\t<p>News of good customer orientation quickly spreads itself and thus makes the acquisition of new customers a self-starter. A marketing strategy aimed at customer loyalty is therefore forward-looking, sustainable, and efficient.<\/p>\n\t\t\t\t\t\t\t<div class=\"accordion-image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"304\" height=\"239\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/Slider-1-Graphic-4-CustomerOrientation-Nachhaltigkeit.svg\" class=\"attachment-full size-full\" alt=\"Customer Orientation as an Important Part of Marketing Strategy: 4. Sustainability\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"accordion-images col\">\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-blog-section  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t\t<div class=\"container\" id=\"InternalCustomerOrientationFactorsandTips\">\n\t\t<h2 class=\"section-title\">Internal Customer Orientation: Factors and Tips<\/h2>\n\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 1fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p>Internal customer loyalty encompasses the entire network involved in the company&#8217;s internal processes, such as suppliers. These processes work smoothly when all parties involved cooperate and work together. In addition to professional competence, smooth cooperation is also based on the human factor. This is\u00a0<strong>addressed by the entire workforce and all service providers feeling valued<\/strong>. One is therefore well-advised to focus on the human element.<\/p>\n<p><strong>Efficient structures are another prerequisite<\/strong>\u00a0that can be found in the procedures and individual processes. Nothing is quite as frustrating as an inefficient process that prevents all parties from working instead of simplifying them. In addition, commitment, know-how, and a suitable individual attitude are also among the required elements. Only when these are created and can be maintained will internal customer loyalty be established.<\/p>\n<p><strong>How well your own company is doing can be determined by these questions:<\/strong><\/p>\n<ul>\n<li>Are both the individual and the overall performance mentioned and rewarded?<\/li>\n<li>Will staff be involved in decision-making and innovation processes?<\/li>\n<li>How do you deal with conflicts?<\/li>\n<li>How do you respond to errors?<\/li>\n<li>How does the in-house communication work?<\/li>\n<li>Is there clarity about objectives and tasks?<\/li>\n<li>Is there an appropriate mission statement?<\/li>\n<li>Is information to be classified as an asset or a liability?<\/li>\n<li>Are there transparent and clearly clarified responsibilities?<\/li>\n<li>How do communication structures between the individual network members function?<\/li>\n<li>Does Management live up to the given values?<\/li>\n<\/ul>\n\n\t\t\t\t\t\n\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n<\/section>\n\n<section         class=\"block-blog-section  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t\t<div class=\"container\" id=\"ThePathtoExternalCustomerOrientation\">\n\t\t<h2 class=\"section-title\">The Path to External Customer Orientation<\/h2>\n\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 1fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p>When the company is internally set up for customer loyalty and orients itself within the mission statement, it is time to address the question of external customer orientation. This applies to all external customers, i.e., those who ultimately buy the product or service. The <strong>foundation for this is an open corporate culture with a direct line to customers<\/strong>. Therefore, one should get to know the buyer and engage in active exchanges with them. It is desirable to be human, close, and empathetic. It should also be possible for the customer to contact the company easily.<\/p>\n<p>Digital tools can easily address all the<strong>se issues<\/strong>. With an up-to-date social media account, the company can show itself close to the customer, collect their impressions,\u00a0and interact with them.<\/p>\n\n\t\t\t\t\t\n\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"blog-sub-section\" id=\"CustomerOrientationCollectDatawithNPS\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"section-title\">Customer Orientation: Collect Data with NPS\u00ae<\/h3>\n\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 1fr\">\t\t\t\t\t\t\t\n\t\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\t<p>If, as an entrepreneur, you want to\u00a0<strong>improve customer orientation<\/strong>, it is a good idea\u00a0<span style=\"margin: 0px;padding: 0px\"><strong>to<\/strong><a href=\"https:\/\/www.zenloop.com\/en\/resources\/retention\/nps-in-germany\" target=\"_blank\" rel=\"noopener\"><strong>\u00a0measure customer loyalty<\/strong><\/a> first\u00a0<\/span>to have a starting point and be able to record your progress.\u00a0<strong>The Net Promoter Score<sup>\u00ae<\/sup>\u00a0(NPS<sup>\u00ae<\/sup>), an essential metric for determining customer satisfaction<\/strong>, is ideal. In addition, the Net Promoter Score can be used to increase customer satisfaction. Thanks to this well-thought-out system, it is possible to collect and evaluate the feedback of all participants on a single scale. The basis of the NPS is the question:<\/p>\n<blockquote><p><em>&#8220;How likely is it that you would recommend our product\/service to others?&#8221;<\/em><\/p><\/blockquote>\n<p>Recent studies show <strong>simplicity is the great advantage of the NPS<\/strong>: customers need only read the question and click on a scale from 0 = very unlikely (<a title=\"Read more\" href=\"https:\/\/www.zenloop.com\/en\/resources\/retention\/detractors\">detractors<\/a>) to 10 = very likely (<a title=\"Learn more\" href=\"https:\/\/www.zenloop.com\/en\/resources\/retention\/promoters\">promoters<\/a>). It also provides an empty field for your responses. From the sum of all the answers, the NPS is created by calculating the percentages and subtracting the percentage of detractors from the percentage of promoters. To make this step easier, you can use our <a href=\"https:\/\/www.zenloop.com\/en\/nps-calculator\/\">NPS calculator<\/a>. The result is the NPS, which is therefore between \u2212100 and 100. Customer satisfaction can then be read from this value, and it can be determined not just how many loyal customers the company has, but also where there is potential for improvement to make customers even happier.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2597\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/Graphic-Kundenbindung-NPS-Umfrage-EN.jpeg\" alt=\"Customer Orientation: Collect Data with NPS\u00ae\" width=\"608\" height=\"328\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/Graphic-Kundenbindung-NPS-Umfrage-EN.jpeg 608w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/Graphic-Kundenbindung-NPS-Umfrage-EN-300x162.jpeg 300w\" sizes=\"auto, (max-width: 608px) 100vw, 608px\" \/><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>\n\n<section         class=\"block-blog-accordions  no-margin small-padding-bottom\" style=\"background-image:url('');\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t<div class=\"grid\" style=\"grid-template-columns:2fr 1fr\">\n\t\t\t<div class=\"accordions\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion active\">\n\t\t\t\t\t\t<h5 class=\"accordion-title\">1. Developing a strategy<\/h5>\t\n\t\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t\t<p>In order to successfully increase profitably, it is necessary to develop a\u00a0<strong>comprehensive strategy<\/strong>. that is valid for the entire company. This strategy must be communicated in a comprehensible manner to all employees, and a customer-oriented mission statement composed.<\/p>\n\t\t\t\t\t\t\t<div class=\"accordion-image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"304\" height=\"249\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/Slider-2-Graphic-1-CustomerOrientation-EntwicklungStrategie.svg\" class=\"attachment-full size-full\" alt=\"The Next Steps Towards More Customer Orientation: 1. Developing a strategy\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion \">\n\t\t\t\t\t\t<h5 class=\"accordion-title\">2. Instruction of all employees<\/h5>\t\n\t\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t\t<p>When all your employees have access to and understand the new strategy, you can start. To ensure that all stakeholders have the skills they need, it&#8217;s time for training, additional guides, guidelines, and even control bodies to help foster rapid problem response.<\/p>\n\t\t\t\t\t\t\t<div class=\"accordion-image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"304\" height=\"249\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/Slider-2-Graphic-2-CustomerOrientation-Unterweisung.svg\" class=\"attachment-full size-full\" alt=\"The Next Steps Towards More Customer Orientation: 2. Instruction of all employees\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion \">\n\t\t\t\t\t\t<h5 class=\"accordion-title\">3. Connecting all departments<\/h5>\t\n\t\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t\t<p>Customer orientation concerns both internal and external customer loyalty.\u00a0<strong>Therefore, all business units, from Management to Marketing, Service to Sales, must be considered as a whole.<\/strong>\u00a0There must be no limits or divisions, otherwise, the strategy will not be implemented in a uniform and holistic way.<\/p>\n\t\t\t\t\t\t\t<div class=\"accordion-image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"304\" height=\"249\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/Slider-2-Graphic-3-CustomerOrientation-Abteilungenverbinden.svg\" class=\"attachment-full size-full\" alt=\"The Next Steps Towards More Customer Orientation: 3. Connecting all departments\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion \">\n\t\t\t\t\t\t<h5 class=\"accordion-title\">4. Focus on internal and external customers<\/h5>\t\n\t\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t\t<p><strong>All internal customers must feel valued<\/strong>\u00a0in order to feel a connection to the company. This also includes actively integrating them into developments and processes.<\/p>\n\t\t\t\t\t\t\t<div class=\"accordion-image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"304\" height=\"249\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/Slider-2-Graphic-4-CustomerOrientation-InterneExterneKundenFokus.svg\" class=\"attachment-full size-full\" alt=\"The Next Steps Towards More Customer Orientation: 4. Focus on internal and external customers\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion \">\n\t\t\t\t\t\t<h5 class=\"accordion-title\">5. Fine-tune the overall picture<\/h5>\t\n\t\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t\t<p>The overall picture of the company reflects this mission statement. This, in turn, is geared to the strategy. The overall picture also includes the perception of employees as well as communication to the outside world. Therefore,\u00a0<strong>one&#8217;s own Public Relations and Marketing output must also be aligned<\/strong>\u00a0and, if necessary, changed on the basis of the strategy adopted.<\/p>\n\t\t\t\t\t\t\t<div class=\"accordion-image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"304\" height=\"249\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/Slider-2-Graphic-5-CustomerOrientation-GesamtbildFeilen.svg\" class=\"attachment-full size-full\" alt=\"The Next Steps Towards More Customer Orientation: 5. Fine-tune the overall picture\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion \">\n\t\t\t\t\t\t<h5 class=\"accordion-title\">6. No standing still<\/h5>\t\n\t\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t\t<p>Customer orientation is a process. Therefore, the\u00a0<strong>whole strategy must be designed as continuous and not considered complete<\/strong>. This includes, among other things, that suggestions for improvement are desired, that everything is regularly questioned and that criticism is transformed into improvements.<\/p>\n\t\t\t\t\t\t\t<div class=\"accordion-image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"304\" height=\"249\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/Slider-2-Graphic-6-CustomerOrientation-KeinStillstand.svg\" class=\"attachment-full size-full\" alt=\"The Next Steps Towards More Customer Orientation: 6. No standing still\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"accordion-images col\">\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<section         class=\"block-blog-section  no-margin no-padding\" style=\"background-image:url('');\" id=\"\"\n>\n\t\t<div class=\"container\" id=\"UsingtheOptimalStrategytoGenerateLoyalCustomers\">\n\t\t<h2 class=\"section-title\">Using the Optimal Strategy to Generate Loyal Customers<\/h2>\n\t\t\t\t\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\t2fr 1fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p>With a\u00a0<strong>well-thought-out strategy<\/strong>\u00a0on the way to optimal customer satisfaction, a smart\u00a0<strong>business need not fear the competition<\/strong>. Loyal customers prefer to rely on familiar and beloved products and services.<\/p>\n<p>This makes customer orientation in today&#8217;s fast-paced consumer world the ideal way to drive customer loyalty, making your own company (and with it all your products and services) unmistakable.\u00a0<strong>The prerequisites for this encompass the entire company structure<\/strong>. To do this, the process must begin internally by developing a sound strategy and directing the remaining employees to follow Management as role models. Data is fundamental in order to implement the wishes and needs of your customers. When collected and organized in a practical manner, any employee can access them to ensure a customer-friendly process \u2014 ensuring that they understand the customer. All this makes\u00a0<strong>customer orientation an important tool<\/strong>, far beyond pure marketing and sales strategy:\u00a0<strong>it becomes the foundation for entrepreneurial success!<\/strong><\/p>\n\n\t\t\t\t\t\n\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  margin-top padding-top\" style=\"background-color:#ecedef;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\t5fr 7fr\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2 class=\"demo-module__headline h2\">Keep your orientation with zenloop<\/h2>\n<p><a class=\"button\" href=\"https:\/\/www.zenloop.com\/en\/request-demo\">Schedule a free consultation<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-807 size-full\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/02\/desktop-e1646667406214.png\" alt=\"Keep your customer orientation with zenloop\" width=\"1000\" height=\"515\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/02\/desktop-e1646667406214.png 1000w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/02\/desktop-e1646667406214-300x155.png 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/02\/desktop-e1646667406214-768x396.png 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Tips on Becoming a Customer-Oriented Company<\/p>\n","protected":false},"author":2,"featured_media":1256,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"two-col-blog.php","format":"standard","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"categories":[21],"tags":[15],"class_list":["post-1254","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-customer-experience"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer Orientation: A Complete Guide for Your Marketing<\/title>\n<meta name=\"description\" content=\"What is customer orientation? 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