{"id":9812,"date":"2026-07-16T09:32:52","date_gmt":"2026-07-16T09:32:52","guid":{"rendered":"https:\/\/www.zenloop.com\/en\/?page_id=9812"},"modified":"2026-07-21T11:33:05","modified_gmt":"2026-07-21T11:33:05","slug":"medallia-vs-zenloop","status":"publish","type":"page","link":"https:\/\/www.zenloop.com\/en\/compare\/medallia-vs-zenloop\/","title":{"rendered":"Medallia vs. zenloop \u2014 CX Platform Comparison 2026"},"content":{"rendered":"
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Medallia vs. zenloop \u2014 An honest comparison<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

Medallia and zenloop are both customer experience platforms \u2013 but built for different types of organisations. Medallia is designed for large enterprise teams with dedicated CX programmes. zenloop is the choice for mid-market B2C brands: fast setup, flexible pricing, EU data residency and feedback-to-action automation included.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\tRequest a free demo<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t
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\"\"Source: g2.com<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t

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What is Medallia?<\/h2>\n

<\/span>Medallia is one of the most well-known enterprise CX platforms in the world. Built for large organisations with dedicated CX teams \u2013 and the budget to match.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n

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What is zenloop?<\/h2>\n

<\/span>zenloop is a Voice-of-Customer platform for B2C brands in Retail, E-Commerce, Financial Services and Energy. One clear idea behind it: feedback should drive action \u2013 not just fill reports. Collect, understand and automatically translate customer feedback into retention results \u2013 quick to deploy, flexible to scale.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n \"zenloop <\/div>\n <\/div>\n
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Survey types<\/div>\n
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\n \u2713 NPS, CSAT, CES, custom surveys + Review Monitoring <\/div>\n <\/div>\n <\/div>\n
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\n \u2713 NPS, CSAT, CES, custom surveys <\/div>\n <\/div>\n <\/div>\n
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E-Commerce integrations<\/div>\n
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\n \u2713 Yes (Shopify, Magento, WooCommerce, Shopware <\/div>\n <\/div>\n <\/div>\n
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\n \u2717 Not available <\/div>\n <\/div>\n <\/div>\n
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Survey channels <\/div>\n
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\n \u2713 Email, Web, App, SMS, Link (incl. Social & Chat) <\/div>\n <\/div>\n <\/div>\n
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\n \u2713 Email, Web, App, Voice, Social, Chat, Behavioral Signals <\/div>\n <\/div>\n <\/div>\n
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Semantic text & sentiment analysis<\/div>\n
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\n \u2713 Yes \u2013 AI-powered, included <\/div>\n <\/div>\n <\/div>\n
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\n \u2713 Yes \u2013 AI-powered <\/div>\n <\/div>\n <\/div>\n
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AI features<\/div>\n
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\n Smart Labels, AI sentiment analysis, automated workflows, zenInsights <\/div>\n <\/div>\n <\/div>\n
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\n AI topic recognition, root cause analysis, Predictive Analytics <\/div>\n <\/div>\n <\/div>\n
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CRM & ESP integrations<\/div>\n
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\n \u2713 Yes (Salesforce, HubSpot, Zendesk, Emarsys, Braze) <\/div>\n <\/div>\n <\/div>\n
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\n \u2713 Yes (Salesforce, Adobe, ServiceNow) <\/div>\n <\/div>\n <\/div>\n
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EU data hosting<\/div>\n
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\n \u2713 German data centre, GDPR-compliant <\/div>\n <\/div>\n <\/div>\n
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\n \u2717 US headquarters, GDPR-certified <\/div>\n <\/div>\n <\/div>\n
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Professional Services<\/div>\n
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\n \u2713 Included <\/div>\n <\/div>\n <\/div>\n
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\n \u2717 5\u201350k\u20ac+ <\/div>\n <\/div>\n <\/div>\n
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Implementation time<\/div>\n
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\n A few weeks <\/div>\n <\/div>\n <\/div>\n
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\n 6\u201312 months <\/div>\n <\/div>\n <\/div>\n
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Independent ratings<\/div>\n
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\n G2: 4.8\u2605 \u00b7 Capterra: 4.9\u2605 <\/div>\n <\/div>\n <\/div>\n
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\n G2: 4.5\u2605 \u00b7 Capterra: 4.4\u2605 <\/div>\n <\/div>\n <\/div>\n
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\n Request Demo<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\t<\/div>\n<\/section>\n\n
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Medallia \u2013 Who is it for?<\/h2>\t\t
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\n\t\t\t\t\t\n\t\t\t\t<\/i>\n\t\t\t\t
Fits you:<\/h5>\n\t\t\t\t\t\t\t\t
Large enterprise with a dedicated CX team looking to unify CX, EX and Contact Centre in one platform \u2013 with FedRAMP, HIPAA or HITRUST requirements, the budget and timeline for multi-year enterprise rollouts.<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t<\/i>\n\t\t\t\t
Doesn’t fit you:<\/h5>\n\t\t\t\t\t\t\t\t
When companies receive negative feedback, reacting quickly is is of utmost importance. With our automated alarm system, customer feedback is immediately recognized, filtered, and forwarded to the responsible employees.<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n
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zenloop \u2013 Who is it for?<\/h2>\t\t
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Fits you:<\/h5>\n\t\t\t\t\t\t\t\t
You are a B2C brand in Retail, E-Commerce, Financial Services or Energy \u2013 with a shop on Shopify, Magento, WooCommerce or Shopware. Time-to-Value is key and feedback should automatically trigger actions.<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t<\/i>\n\t\t\t\t
Doesn’t fit you:<\/h5>\n\t\t\t\t\t\t\t\t
You need a platform that covers CX, EX and Contact Centre all in one \u2013 and have a dedicated CX-Ops team as well as the budget and timeline for a large-scale enterprise implementation.<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n
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Pricing<\/h2>\t\t
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Medallia:<\/strong> No list prices \u2013 on request only. Based on third-party estimates, entry licences start at around \u20ac20,000\/year, with mature enterprise programmes significantly higher. Total Cost of Ownership over 3 years: frequently exceeding \u20ac500,000.<\/p>\n

Sources: Capterra<\/a> \u00b7 Perspective AI<\/a> \u00b7 G2<\/a> <\/span><\/p>\n

<\/span>zenloop:<\/strong> zenloop is built for mid-market B2C brands and growing enterprise teams \u2013 with pricing that sits well below Medallia’s level.<\/strong> No six-figure annual budget, no months of preparation. Costs adapt to your company size and requirements.<\/span><\/p>\n

Request a free consultation<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n

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Implementation<\/h2>\t\t
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Medallia:<\/h5>\n\t\t\t\t\t\t\t\t
From contract signing to first insights typically takes 6\u201312 months. CRM integration, dashboard setup, workflow configuration, change management \u2013 and usually dedicated consultants to guide the process.<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t<\/i>\n\t\t\t\t
zenloop:<\/h5>\n\t\t\t\t\t\t\t\t
Live in weeks, not months. Surveys launch in days, integrations with your E-Commerce stack, CRM or ESP can be activated without hassle \u2013 no Professional Services project required.\r\n6\u201312 months of delayed insights is not an abstract number.<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n
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Leading companies trust zenloop<\/span><\/h2>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n
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\"douglas<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t

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\"thalia<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t

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\"lichtblick<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t

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\"henkel<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t

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