{"id":9499,"date":"2026-05-07T07:15:34","date_gmt":"2026-05-07T07:15:34","guid":{"rendered":"https:\/\/www.zenloop.com\/en\/?page_id=9499"},"modified":"2026-05-07T08:27:17","modified_gmt":"2026-05-07T08:27:17","slug":"survey-types-nps-csat","status":"publish","type":"page","link":"https:\/\/www.zenloop.com\/en\/survey-types-nps-csat\/","title":{"rendered":"Survey Suite"},"content":{"rendered":"<section         class=\"block-hero  no-margin custom\" style=\"background-color:;padding-top:90px;padding-bottom:120px;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"grid \" style=\"grid-template-columns:1fr 1fr\">\n\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1>Custom surveys and industry standards \u2013 NPS, CSAT and CES in one tool.<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p ><\/p>\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.zenloop.com\/en\/request-demo\/\" class=\"button\">Explore all surveys<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col flex-center image-side \">\n\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"1200\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/05\/700x600.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/05\/700x600.jpg 1400w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/05\/700x600-300x257.jpg 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/05\/700x600-1024x878.jpg 1024w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/05\/700x600-768x658.jpg 768w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin padding-top\" style=\"background-color:#ecedef;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2 style=\"text-align: center\"><strong>This is how zenloop works<\/strong><\/h2>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin small-padding-both\" style=\"background-color:#ecedef;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 3, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h3 style=\"text-align: center\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2486\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/continous-innovation-zenloop-keyvisual-2.png\" alt=\"continous-innovation-zenloop-keyvisual\" width=\"76\" height=\"76\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/continous-innovation-zenloop-keyvisual-2.png 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/continous-innovation-zenloop-keyvisual-2-150x150.png 150w\" sizes=\"auto, (max-width: 76px) 100vw, 76px\" \/><\/h3>\n<h3 style=\"text-align: center\"><strong>Listen<\/strong><\/h3>\n<div data-test-render-count=\"1\">\n<div class=\"group\">\n<div class=\"contents\">\n<div class=\"group relative relative pb-3\" data-is-streaming=\"false\">\n<div class=\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\">\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\">\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: center\"><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>Effortlessly collect customer feedback with industry-standard surveys like NPS, CSAT, CES or fully customisable questionnaires at every touchpoint across the journey.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"flex justify-start\" role=\"group\" aria-label=\"Message actions\">\n<div class=\"text-text-300\">\n<div class=\"text-text-300 flex items-stretch justify-between\">\n<div class=\"w-fit\" data-state=\"closed\">\n<div class=\"relative text-text-500 group-hover\/btn:text-text-100\">\n<div class=\"transition-all opacity-100 scale-100\"><\/div>\n<div class=\"absolute top-0 left-0 transition-all opacity-0 scale-50\"><\/div>\n<\/div>\n<\/div>\n<div class=\"w-fit\" data-state=\"closed\">\n<div class=\"text-text-500 group-hover\/btn:text-text-100\"><\/div>\n<\/div>\n<div class=\"w-fit\" data-state=\"closed\">\n<div class=\"text-text-500 group-hover\/btn:text-text-100\"><\/div>\n<\/div>\n<div class=\"flex items-center\">\n<div class=\"w-fit\" data-state=\"closed\">\n<div class=\"text-text-500 group-hover\/btn:text-text-100\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<div data-test-render-count=\"1\">\n<div class=\"group\">\n<div class=\"contents\">\n<div class=\"group relative relative pb-3\" data-is-streaming=\"false\">\n<div class=\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\">\n<div>\n<div class=\"standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3 standard-markdown\">\n<h3 class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\" style=\"text-align: center\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2485 aligncenter\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/customer-intelligence-zenloop-keyvisual-1.png\" alt=\"customer-intelligence-zenloop-keyvisual\" width=\"76\" height=\"76\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/customer-intelligence-zenloop-keyvisual-1.png 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/customer-intelligence-zenloop-keyvisual-1-150x150.png 150w\" sizes=\"auto, (max-width: 76px) 100vw, 76px\" \/><\/strong><\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"flex justify-start\" role=\"group\" aria-label=\"Message actions\">\n<div class=\"text-text-300\">\n<div class=\"text-text-300 flex items-stretch justify-between\">\n<div class=\"w-fit\" data-state=\"closed\">\n<div class=\"relative text-text-500 group-hover\/btn:text-text-100\">\n<h3 class=\"transition-all opacity-100 scale-100\" style=\"text-align: center\"><strong>Understand<\/strong><\/h3>\n<div style=\"text-align: center\"><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>Automatically categorise customer opinions with AI-powered analysis and uncover the root causes of satisfaction or dissatisfaction across all feedback.<\/div>\n<div class=\"absolute top-0 left-0 transition-all opacity-0 scale-50\"><\/div>\n<\/div>\n<\/div>\n<div class=\"w-fit\" data-state=\"closed\">\n<div class=\"text-text-500 group-hover\/btn:text-text-100\"><\/div>\n<\/div>\n<div class=\"w-fit\" data-state=\"closed\">\n<div class=\"text-text-500 group-hover\/btn:text-text-100\"><\/div>\n<\/div>\n<div class=\"flex items-center\">\n<div class=\"w-fit\" data-state=\"closed\">\n<div class=\"text-text-500 group-hover\/btn:text-text-100\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h3 style=\"text-align: center\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2490\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/brand-advocacy-zenloop-keyvisual-1.png\" alt=\"brand-advocacy-zenloop-keyvisual\" width=\"76\" height=\"76\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/brand-advocacy-zenloop-keyvisual-1.png 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2022\/03\/brand-advocacy-zenloop-keyvisual-1-150x150.png 150w\" sizes=\"auto, (max-width: 76px) 100vw, 76px\" \/><\/strong><\/h3>\n<h3 style=\"text-align: center\"><strong>Act<\/strong><\/h3>\n<p style=\"text-align: center\"><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>Instantly respond to insights with automated messages, workflow tools and ticketing systems to drive meaningful improvements across your organisation.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-both\" style=\"background-image:url('');color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 2, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h4 style=\"text-align: left\"><span style=\"color: #53cdb5\"><br \/>\nzenSurveys<\/span><\/h4>\n<h2 style=\"text-align: left\"><strong>Collecting individual feedback with tailor-made surveys<\/strong><\/h2>\n<p style=\"text-align: left\"><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>Create fully customisable surveys with zenSurveys \u2013 from open text fields to multiple choice and scale questions \u2013 and distribute them via email, in-app or on your website.<\/p>\n<p style=\"text-align: left\">Answers are automatically analysed and grouped by topic \u2013 for precise insights that go beyond classic metrics and become a real basis for decision-making.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left\"><a class=\"button\" href=\"\/request-demo\" target=\"_blank\" rel=\"noopener\">Request a free consultation<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-9557 size-full\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/04\/zenSurvey-EN-4.png\" alt=\"\" width=\"1019\" height=\"827\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/04\/zenSurvey-EN-4.png 1019w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/04\/zenSurvey-EN-4-300x243.png 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/04\/zenSurvey-EN-4-768x623.png 768w\" sizes=\"auto, (max-width: 1019px) 100vw, 1019px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-both\" style=\"background-image:url('');color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 2, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-9596 size-full\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/05\/NPS-EN.png\" alt=\"\" width=\"1600\" height=\"1200\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/05\/NPS-EN.png 1600w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/05\/NPS-EN-300x225.png 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/05\/NPS-EN-1024x768.png 1024w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/05\/NPS-EN-768x576.png 768w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/05\/NPS-EN-1536x1152.png 1536w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h4 style=\"text-align: left\"><span style=\"color: #53cdb5\">Net Promoter Score<\/span><\/h4>\n<h2 style=\"text-align: left\"><strong>Understanding customer loyalty with the Net Promoter Score<\/strong><\/h2>\n<p style=\"text-align: left\"><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>Capture, analyse and act on customer feedback \u2013 all in one platform. zenloop automatically identifies promoters, passives and detractors, turning every response into a real action.<\/p>\n<p style=\"text-align: left\">Alongside the classic NPS, zenloop also supports the European NPS \u2013 for more precise results in the European market.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left\"><a class=\"button\" href=\"\/request-demo\" target=\"_blank\" rel=\"noopener\">Contact team<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-both\" style=\"background-image:url('');color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 2, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h4 style=\"text-align: left\"><span style=\"color: #53cdb5\">Customer Satisfaction Score<\/span><\/h4>\n<h2 style=\"text-align: left\"><strong>Capturing satisfaction and improving experiences<\/strong><\/h2>\n<p style=\"text-align: left\"><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>Capture exactly how satisfied customers are with a product, service or touchpoint \u2013 and turn every response directly into action. Answers are automatically analysed and grouped by topic.<\/p>\n<p style=\"text-align: left\">From support interactions to product ratings: zenloop supports flexible CSAT formats and adapts easily to any use case.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left\"><a class=\"button\" href=\"\/request-demo\" target=\"_blank\" rel=\"noopener\">Request a demo<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-9509 size-full\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/04\/CSAT-EN-scaled.png\" alt=\"\" width=\"2560\" height=\"1670\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/04\/CSAT-EN-scaled.png 2560w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/04\/CSAT-EN-300x196.png 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/04\/CSAT-EN-1024x668.png 1024w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/04\/CSAT-EN-768x501.png 768w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/04\/CSAT-EN-1536x1002.png 1536w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/04\/CSAT-EN-2048x1336.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin padding-top\" style=\"background-color:#02193c;color:#ffffff;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 1, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col flex-center\">\n\t\t\t\t\t<h2 style=\"text-align: center\">Launch surveys where your customers actually are<\/h2>\n<p>&nbsp;<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-features  no-margin padding-both\" style=\"background-color:#02193c;color:#ffffff;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\t\t<div class=\"grid\" style=\"grid-template-columns:\t1fr\">\n\t\t<div class=\"grid features\" style=\"grid-template-columns:repeat(2, 1fr);grid-gap: 0 30px;\">\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-envelope-open-text icon\"><\/i>\n\t\t\t\t<h5>E-Mail<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Straight to the inbox \u2013 broad reach and easy personalisation<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-comments icon\"><\/i>\n\t\t\t\t<h5>In-App<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Feedback at the right moment \u2013 directly within the product experience<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-globe icon\"><\/i>\n\t\t\t\t<h5>Website<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">As a widget or overlay \u2013 contextual and seamless<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<a class=\"col feature \" >\n\t\t\t\t<i class=\"block__icon fal fa-address-card icon\"><\/i>\n\t\t\t\t<h5>In-Shop<\/h5>\n\t\t\t\t\t\t\t\t<div class=\"description \">Via QR code in store or on packaging \u2013 collect feedback directly at the point of sale.<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-both\" style=\"background-image:url('');color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 2, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-9555 size-full\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/04\/CES-EN-1.png\" alt=\"\" width=\"1446\" height=\"1395\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/04\/CES-EN-1.png 1446w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/04\/CES-EN-1-300x289.png 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/04\/CES-EN-1-1024x988.png 1024w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/04\/CES-EN-1-768x741.png 768w\" sizes=\"auto, (max-width: 1446px) 100vw, 1446px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h4 style=\"text-align: left\"><span style=\"color: #53cdb5\">Customer Effort Score<\/span><\/h4>\n<h2 style=\"text-align: left\"><strong>Reducing effort and optimising the user experience<\/strong><\/h2>\n<p style=\"text-align: left\"><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>Find out where customers face unnecessary effort \u2013 and eliminate barriers in your product, service and processes. Feedback is automatically analysed and shows clearly what works smoothly and where optimisation is needed.<\/p>\n<p style=\"text-align: left\">Flexible across the entire customer journey \u2013 after support contacts, sign-ups or checkout processes.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left\"><a class=\"button\" href=\"\/request-demo\" target=\"_blank\" rel=\"noopener\">Request a callback<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns align-center no-margin padding-both\" style=\"background-image:url('');color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 2, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h4 style=\"text-align: left\"><span style=\"color: #53cdb5\">Employee Net Promoter Score<\/span><\/h4>\n<h2 style=\"text-align: left\"><strong>Employee satisfaction and improving internal processes<\/strong><\/h2>\n<p style=\"text-align: left\"><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span>Capture structured feedback from your teams \u2013 from pulse surveys to comprehensive employee surveys. Answers are automatically evaluated and show clearly what motivates employees and where there is room for improvement.<\/p>\n<p style=\"text-align: left\">Segment by team or location, track trends over time and initiate actions directly via alerts \u2013 so employees know their feedback is heard and drives real change.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left\"><a class=\"button\" href=\"\/request-demo\" target=\"_blank\" rel=\"noopener\">Request a free consultation<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-9560 size-full\" src=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/05\/eNPS-EN.png\" alt=\"\" width=\"1772\" height=\"1344\" srcset=\"https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/05\/eNPS-EN.png 1772w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/05\/eNPS-EN-300x228.png 300w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/05\/eNPS-EN-1024x777.png 1024w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/05\/eNPS-EN-768x583.png 768w, https:\/\/www.zenloop.com\/en\/wp-content\/uploads\/sites\/2\/2026\/05\/eNPS-EN-1536x1165.png 1536w\" sizes=\"auto, (max-width: 1772px) 100vw, 1772px\" \/><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n<section         class=\"block-columns  no-margin padding-both\" style=\"background-color:#ecedef;color:#02193c;\" id=\"\"\n>\n\t<div class=\"container\">\n\t\t\n\t\t\t\t\n\t\t<div class=\"grid\" style=\"grid-template-columns:\trepeat( 2, 1fr)\">\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t<h2><strong>Let&#8217;s find out what works for you<\/strong><\/h2>\n<p class=\"p1\"><span class=\"\" style=\"display:block;clear:both;height: 0px;padding-top: 20px;border-top-width:0px;border-bottom-width:0px;\"><\/span><\/p>\n<p>Talk to our experts and find out which feedback tools fit your goals. Whether surveys, review management or AI-powered analytics \u2013 we&#8217;ll show you how to get the most out of it for your brand.<\/p>\n<p><a href=\"mailto:sales@zenloop.com\">sales@zenloop.com<\/a> | +49 30 91739927<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"col \">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1990-o2\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1990\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/9499#wpcf7-f1990-o2\" method=\"post\" class=\"wpcf7-form init demo\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1990\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1990-o2\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>First Name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"first_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first_name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Last Name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"last_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last_name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Company<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label> Job title<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"job_title\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"job_title\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Business Email Address<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"business_email_address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"business_email_address\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-relative six columns\">\n\t\t<p><label>Business Phone Number<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone_number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"phone_number\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<p><label>Leave us a comment<\/label>\n\t<\/p>\n\t<div class=\"form-relative twelve columns\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"comment\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"comment\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div style=\"display: none\">\n\t<p><span class=\"wpcf7-form-control-wrap initialTrafficSource\" data-name=\"initialTrafficSource\"><input type=\"text\" name=\"initialTrafficSource\" id=\"\" class=\"wpcf7-form-control wpcf7-text wpcf7dtx wpcf7dtx-text dtx-pageload\" aria-invalid=\"false\" readonly=\"readonly\" value=\"\" data-dtx-value=\"CF7_get_cookie%20key%3D%27initialTrafficSource%27\" \/><\/span>\n\t<\/p>\n<\/div>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Talk to Us\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":30,"featured_media":2964,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-9499","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Feedback Tools: NPS, CSAT, CES &amp; more \u2013 zenloop Survey Suite<\/title>\n<meta name=\"description\" content=\"NPS, CSAT, CES or custom surveys \u2013 all survey types on one platform. 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