{"id":3016,"date":"2022-04-28T11:00:45","date_gmt":"2022-04-28T11:00:45","guid":{"rendered":"http:\/\/yhs.uyx.mybluehost.me\/en\/?page_id=3016"},"modified":"2022-12-06T13:47:58","modified_gmt":"2022-12-06T13:47:58","slug":"qualtrics-vs-zenloop","status":"publish","type":"page","link":"https:\/\/www.zenloop.com\/en\/qualtrics-vs-zenloop\/","title":{"rendered":"Qualtrics vs. zenloop"},"content":{"rendered":"
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Qualtrics vs. zenloop<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

NPS\u00ae Software Comparison<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

Why is it worth switching from Qualtrics to the alternative zenloop? Our customer experience platform has a user-friendly system. Without much effort, our customers can design individual NPS surveys, analyze customer feedback, and take action. With zenloop, companies can identify dissatisfied customers and initiate recovery measures quickly.\r\n\r\n\r\n<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\"zenloop-competitor-qualtrics-header\"\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n
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<\/div>\n
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\n \"\" <\/div>\n <\/div>\n
\"Qualtrics\"<\/div>\n <\/div>\n\n
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Survey Methodology<\/strong><\/div>\n
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\n NPS <\/div>\n <\/div>\n <\/div>\n
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\n NPS, CES, CSAT <\/div>\n <\/div>\n <\/div>\n
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Survey Channels<\/strong><\/div>\n
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\n E-mail, Website, App <\/div>\n <\/div>\n <\/div>\n
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\n E-mail, Website, App, SMS <\/div>\n <\/div>\n <\/div>\n
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Import of Historical NPS Data<\/strong><\/div>\n
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Shop System Integrations<\/strong><\/div>\n
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Analytic Functions<\/strong><\/div>\n
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Translation of Customer Comments<\/div>\n
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Semantic Text Analysis<\/div>\n
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Sentiment Analysis<\/div>\n
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Raw Data Access<\/div>\n
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Data Segmentation<\/div>\n
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\u201cClosing the Loop\u201d Features<\/strong><\/div>\n
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Configuration of NPS Alerts<\/div>\n
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Automatic Forwarding of NPS Feedback (Customer Service, Marketing Cloud, Ticket System, etc.)<\/div>\n
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Live Feed<\/div>\n
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Automatic Forwarding of Promoters to Review Sites<\/div>\n
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Customer Support Tool Integrations<\/strong><\/div>\n
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EU Hosting<\/strong><\/div>\n
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\n DE <\/div>\n <\/div>\n <\/div>\n
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Customer Management<\/strong><\/div>\n
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Premium Customer Support & Integrations<\/div>\n
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Multiple Brand Support<\/div>\n
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CX & Retention Consulting<\/div>\n
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CRM & ESP System Integrations<\/strong><\/div>\n
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\n Request Demo<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\t<\/div>\n<\/section>\n\n
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Why Leading Companies Choose zenloop<\/h2>\t\t
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Collecting Touchpoint-Specific Feedback<\/h5>\n\t\t\t\t\t\t\t\t
Our platform offers companies the possibility to collect customer feedback at different touchpoints. This allows them to evaluate and understand the customer experience along the entire customer journey.\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t<\/i>\n\t\t\t\t
Configuring Alarm Systems to Identify Detractors<\/h5>\n\t\t\t\t\t\t\t\t
With zenloop, companies collect customer feedback in real-time. Automated NPS alarm systems notify employees immediately in case of negative feedback. This makes an early initiation of win-back measures possible.\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t<\/i>\n\t\t\t\t
Monitoring NPS Updates in a 24\/7 Live Feed<\/h5>\n\t\t\t\t\t\t\t\t
In order to provide access to the acquired customer feedback across the entire company, zenloop offers NPS live feeds. These show the current NPS value around the clock and every change in mood can be monitored in real-time.\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t<\/i>\n\t\t\t\t
Acquiring New Customers with Positive Reviews<\/h5>\n\t\t\t\t\t\t\t\t
Happy customers are the best recommendation a company can get. That is why zenloop forwards them directly to review sites where they can share their positive experiences.\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t<\/i>\n\t\t\t\t
Identifying Reasons for Customer Churn<\/h5>\n\t\t\t\t\t\t\t\t
With zenloop, customer reviews are automatically classified into different categories and sorted by keywords. On this basis, companies can recognize churn drivers and initiate optimization measures quickly.\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t<\/i>\n\t\t\t\t
Enabling Success with an Open Feedback Culture<\/h5>\n\t\t\t\t\t\t\t\t
Our platform offers a wide range of features and integrations to help companies optimize their CX Dissatisfied customers can only become loyal brand supporters if an open feedback culture is in place.\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n
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Easy Handling and Top Results<\/h2>\n

One of zenloop\u2019s advantages is the email embedded surveys. Instead of being redirected to another page, zenloop allows customers to answer the survey directly in the email. Thereby, the effort on the customer’s side is minimized, the response rate is higher,\u00a0and the conversion rate rises.<\/p>\n

In addition, zenloop stands out due to its higher level of expertise and broad experience in the B2C and e-commerce business. Since our founders themselves\u00a0have a background in\u00a0e-commerce and we focus entirely on the Net Promoter System, zenloop customers can rely on our competency in this area and can count on the continuous development of our platform. Qualtrics, on the other hand, has a larger portfolio of programs and tools, but does not specialize in Net Promoter Systems and therefore has to divide its resources and does not focus on the NPS.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t

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\"Qualtrics-Graphic-1-NPS-Survey-EN\"<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n

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\"Usabillia-Graphic-2-NPS-Target\"<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t

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Individually Tailored Pricing Packages<\/h2>\n

Both companies, zenloop and Qualtrics,\u00a0offer\u00a0pricing packages\u00a0that are tailored to the individual needs of their customers. This allows companies to select and customize the feature set individually \u2013 depending on which functions they need. To\u00a0allow customers to\u00a0familiarize themselves with the platform, Qualtrics offers a free trial account\u00a0\u2013\u00a0but with severe limitations and therefore not suitable for full-scale survey projects. Parties interested in zenloop, however, can request a\u00a0free demo<\/a>\u00a0with us. During this demo, our CX experts will explain our platform in detail and also address individual questions and requirements.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n

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User Friendly Installation & Navigation<\/h2>\n

In contrast to the more complex Qualtrics software, zenloop users can independently install the platform in-house in just a few steps. We put great emphasis on ease of use and an intuitive user interface, without sacrificing any analytical features. This allows users to send their\u00a0first NPS surveys shortly after implementation. It leads to fast results and increases the chance of minimizing customer churn. Although Qualtrics offers similar analysis and action features as zenloop, its complex user interface makes it more difficult to take advantage of these functions.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t

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\"Usabillia-Graphic-3-zenloop-Dashboard-EN\"<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n

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Our Free Demo is the Best Way to Get to Know Our Software.<\/h2>\t\t
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Customer Retention with zenloop is the Ideal Solution for Your Company<\/h5>\n<\/div>\n\t\t\t\t
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Individually measure customer experiences at all touchpoints along the entire customer journey.<\/div>\n\t\t\t\t\t\t\t\t\t\t
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Real-time analysis and aggregated reports allow identifying the causes for dissatisfied customers.<\/div>\n\t\t\t\t\t\t\t\t\t\t
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Bring real-time customer feedback into your organization and build a customer-centric culture.<\/div>\n\t\t\t\t\t\t\t\t\t\t
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Recognize dissatisfied, churning customers and win them back in an automated, personalized way.<\/div>\n\t\t\t\t\t\t\t\t\t\t
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Leverage the potential of loyal customers for free referrals and improving your online reputation.<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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