{"id":3016,"date":"2022-04-28T11:00:45","date_gmt":"2022-04-28T11:00:45","guid":{"rendered":"http:\/\/yhs.uyx.mybluehost.me\/en\/?page_id=3016"},"modified":"2026-10-08T11:22:54","modified_gmt":"2026-10-08T11:22:54","slug":"qualtrics-vs-zenloop","status":"publish","type":"page","link":"https:\/\/www.zenloop.com\/en\/qualtrics-vs-zenloop\/","title":{"rendered":"Qualtrics vs. zenloop"},"content":{"rendered":"
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Qualtrics vs. zenloop, an honest comparison<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

Software Comparison<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

Qualtrics is an enterprise suite for customer experience, employee experience and market research in large organisations. zenloop is the Qualtrics alternative for mid-market B2C brands: native shop integrations, hosting in Germany, live within weeks \u2013 and feedback that automatically triggers win-back, advocacy and reviews.\r\n<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\"zenloop-competitor-qualtrics-header\"\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n
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<\/div>\n
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\n \"\" <\/div>\n <\/div>\n
\"Qualtrics\"<\/div>\n <\/div>\n\n
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Survey types<\/div>\n
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\n \u2713 NPS, CSAT, CES, custom surveys <\/div>\n <\/div>\n <\/div>\n
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\n \u2713 NPS, CSAT, CES, custom surveys <\/div>\n <\/div>\n <\/div>\n
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E-Commerce integrations<\/div>\n
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\n \u2713 Native: Shopify, Magento, WooCommerce, Shopware <\/div>\n <\/div>\n <\/div>\n
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\n Via third-party tools such as Zapier <\/div>\n <\/div>\n <\/div>\n
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Review Management<\/div>\n
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\n \u2713 Monitoring, analysis & responses: Amazon, Google, app stores, marketplaces (e.g. Otto, Conrad, Galaxus) + competitor benchmarking <\/div>\n <\/div>\n <\/div>\n
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\n \u2713 Review site analysis <\/div>\n <\/div>\n <\/div>\n
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Survey channels<\/div>\n
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\n \u2713 Email, web, app, SMS, link <\/div>\n <\/div>\n <\/div>\n
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\n \u2713 Email, SMS, web, app, chat <\/div>\n <\/div>\n <\/div>\n
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Text & sentiment analysis<\/div>\n
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\n \u2713 AI-powered, included <\/div>\n <\/div>\n <\/div>\n
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\n \u2713 AI-powered (automated text analytics) <\/div>\n <\/div>\n <\/div>\n
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AI features<\/div>\n
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\n Smart Labels, AI sentiment, automated workflows, zenInsights <\/div>\n <\/div>\n <\/div>\n
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\n AI agents for closing the loop (Experience Agents) <\/div>\n <\/div>\n <\/div>\n
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CRM- & ESP-Integrations<\/div>\n
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\n \u2713 Salesforce, HubSpot, Zendesk, Emarsys, Braze <\/div>\n <\/div>\n <\/div>\n
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\n \u2713 Salesforce, SAP, Microsoft Dynamics, JIRA <\/div>\n <\/div>\n <\/div>\n
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Data hosting<\/div>\n
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\n \u2713 German data centre, German company <\/div>\n <\/div>\n <\/div>\n
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\n US company, EU data centre available (incl. Frankfurt) <\/div>\n <\/div>\n <\/div>\n
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Professional Services<\/div>\n
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\n \u2713 Included <\/div>\n <\/div>\n <\/div>\n
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\n Depends on contract, pricing on request <\/div>\n <\/div>\n <\/div>\n
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Implementation<\/div>\n
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\n Live within a few weeks <\/div>\n <\/div>\n <\/div>\n
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\n Depends on project scope <\/div>\n <\/div>\n <\/div>\n
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\n Request Demo<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\t<\/div>\n<\/section>\n\n
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Qualtrics \u2013 Who is it for?<\/h2>\t\t
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Fits you:<\/h5>\n\t\t\t\t\t\t\t\t
You are a large enterprise with a dedicated CX or research team and want to combine CX, EX and market research in one suite \u2013 with the budget and timeline for a multi-year enterprise programme.<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t<\/i>\n\t\t\t\t
Doesn’t fit you:<\/h5>\n\t\t\t\t\t\t\t\t
You want to turn customer feedback into retention actions quickly and automatically \u2013 without a lengthy implementation project and without an enterprise budget for a suite whose modules you mostly won’t use.<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n
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zenloop \u2013 Who is it for?<\/h2>\t\t
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Fits you:<\/h5>\n\t\t\t\t\t\t\t\t
You are a B2C brand in Retail, E-Commerce, Financial Services or Energy \u2013 with a shop on Shopify, Magento, WooCommerce or Shopware. You want feedback to trigger action quickly and automatically.<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t<\/i>\n\t\t\t\t
Doesn’t fit you:<\/h5>\n\t\t\t\t\t\t\t\t
You need CX, EX and market research in one single enterprise suite \u2013 and have a dedicated research team as well as the budget and timeline for an extensive, multi-year implementation.<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n
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Pricing<\/h2>\t\t
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Qualtrics<\/h3>\n<\/td>\n

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zenloop<\/h3>\n<\/td>\n<\/tr>\n

Price transparency<\/strong><\/td>\nNo list prices, quote only<\/td>\n3 packages with published scope<\/td>\n<\/tr>\n
Billing<\/strong><\/td>\nPer interaction (responses, calls, chats)<\/td>\nPackage with fixed response allowance<\/td>\n<\/tr>\n
Typical cost<\/strong><\/td>\nMedian approx. USD 30,000\/year<\/td>\nIndividual by package<\/td>\n<\/tr>\n
Users & surveys<\/strong><\/td>\nLicences & modules increase the price<\/td>\n\u2713 Unlimited in all packages<\/td>\n<\/tr>\n
Onboarding<\/strong><\/td>\nPart of individual enterprise contracts<\/td>\n\u2713 Dedicated team in every package<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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Qualtrics:<\/strong> No list prices for the CX suite \u2013 quote only. Companies pay a median of around USD 30,000 per year. Costs rise with interaction volume, licences and modules.<\/p>\n

Figures are based on verified contract data from Vendr, analysed by Chattermill<\/a> and Perspective AI<\/a> (as of October 2026).<\/span><\/p>\n

<\/span>zenloop:<\/strong> Three clear packages \u2013 Start, Grow and Lead \u2013 with unlimited users and surveys, a fixed response allowance and a dedicated onboarding team. No per-user licence fees, no professional services project.<\/span><\/p>\n

Request a Free Demo<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n

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These Companies Already Trust in zenloop<\/span><\/h2>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n
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\"douglas<\/h2>\n<\/div>\n
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\"thalia<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t

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\"lichtblick<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t

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\"henkel<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t

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\"\"<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t

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\"\"<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n

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FAQ\u00b4s<\/h2>\n\t\t\t\t
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What is the best alternative to Qualtrics?<\/h5>\t\n\t\t\t\t\t\t
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For mid-market B2C brands, zenloop is a strong Qualtrics alternative: NPS, CSAT, CES and Review Management \u00a0in one platform, native shop integrations and hosting in Germany. If you need CX, EX and market research in a single enterprise suite, Qualtrics remains the right choice.<\/p>\n\t\t\t\t\t\t\t

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How much does Qualtrics cost?<\/h5>\t\n\t\t\t\t\t\t
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Qualtrics provides pricing for its CX suite on request only; contracts depend on modules, users and volume. zenloop adapts its pricing to the size of your company.<\/p>\n\t\t\t\t\t\t\t

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Is Qualtrics GDPR compliant?<\/h5>\t\n\t\t\t\t\t\t
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Yes, Qualtrics offers EU data centres, including Frankfurt. As a US company, however, EU data residency has to be set in your contract. zenloop is a German company and hosts in a German data centre by default.<\/p>\n\t\t\t\t\t\t\t

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What is the difference between Qualtrics and zenloop?<\/h5>\t\n\t\t\t\t\t\t
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Qualtrics is a broad enterprise suite for research, CX and EX. zenloop focuses on B2C customer feedback that triggers action directly: winning back detractors, guiding promoters to reviews and connecting feedback with your shop, CRM and ESP.<\/p>\n\t\t\t\t\t\t\t

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Can Qualtrics integrate with Shopify?<\/h5>\t\n\t\t\t\t\t\t
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Yes, via third-party tools such as Zapier. zenloop offers native integrations with Shopify, Magento, WooCommerce and Shopware, so you can trigger post-purchase surveys directly from your shop.<\/p>\n\t\t\t\t\t\t\t

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What happened to Delighted?<\/h5>\t\n\t\t\t\t\t\t
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Qualtrics discontinued Delighted on 30 June 2026. Former Delighted customers looking for a lean NPS solution without an enterprise suite will find an alternative in zenloop.<\/p>\n\t\t\t\t\t\t\t

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How quickly can zenloop be implemented?<\/h5>\t\n\t\t\t\t\t\t
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zenloop is usually live within a few weeks. Surveys launch in days, and shop, CRM and ESP integrations can be activated without a professional services project.<\/p>\n\t\t\t\t\t\t\t

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