{"id":3006,"date":"2022-04-28T10:32:37","date_gmt":"2022-04-28T10:32:37","guid":{"rendered":"http:\/\/yhs.uyx.mybluehost.me\/en\/?page_id=3006"},"modified":"2022-12-06T14:03:26","modified_gmt":"2022-12-06T14:03:26","slug":"nps-software-vergleich-netigate-vs-zenloop","status":"publish","type":"page","link":"https:\/\/www.zenloop.com\/en\/nps-software-vergleich-netigate-vs-zenloop\/","title":{"rendered":"Netigate vs. zenloop"},"content":{"rendered":"
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Netigate vs. zenloop<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

NPS\u00ae Software Comparison<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

Looking for an NPS software and Netigate alternative? With zenloop, dissatisfied customers can be won over and customer loyalty can be established sustainably. Our integrated experience management platform identifies churning customers at every touchpoint of the customer journey, recognizes reasons and drivers for churn, and automatically initiates recovery measures.\r\n\r\n\r\n<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\"zenloop-competitor-netigate-header\"\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n
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<\/div>\n
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\n \"\" <\/div>\n <\/div>\n
\"Netigate\"<\/div>\n <\/div>\n\n
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Survey Methodology<\/strong><\/div>\n
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\n NPS <\/div>\n <\/div>\n <\/div>\n
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\n NPS <\/div>\n <\/div>\n <\/div>\n
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Survey Channels<\/strong><\/div>\n
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\n E-mail, Website, App <\/div>\n <\/div>\n <\/div>\n
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\n E-mail, Website, App, SMS, Link <\/div>\n <\/div>\n <\/div>\n
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Import of Historical NPS Data<\/strong><\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Cross\"\n <\/div>\n <\/div>\n <\/div>\n
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Shop System Integrations<\/strong><\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Cross\"\n <\/div>\n <\/div>\n <\/div>\n
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Analytic Functions<\/strong><\/div>\n
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\n <\/div>\n <\/div>\n <\/div>\n
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Translation of Customer Comments<\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Cross\"\n <\/div>\n <\/div>\n <\/div>\n
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Semantic Text Analysis<\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Cross\"\n <\/div>\n <\/div>\n <\/div>\n
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Sentiment Analysis<\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Cross\"\n <\/div>\n <\/div>\n <\/div>\n
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Raw Data Access<\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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Data Segmentation<\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\u201cClosing the Loop\u201d Feature<\/strong><\/div>\n
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Configuration of NPS Alerts<\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Cross\"\n <\/div>\n <\/div>\n <\/div>\n
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Automatic Forwarding of NPS Feedback (Customer Service, Marketing Cloud, Ticket System, etc.)<\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Cross\"\n <\/div>\n <\/div>\n <\/div>\n
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Live Feed<\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Cross\"\n <\/div>\n <\/div>\n <\/div>\n
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Automatic Forwarding of Promoters to Review Sites<\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Cross\"\n <\/div>\n <\/div>\n <\/div>\n
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Customer Support Tool Integrations<\/strong><\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Cross\"\n <\/div>\n <\/div>\n <\/div>\n
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EU Hosting<\/strong><\/div>\n
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\n DE <\/div>\n <\/div>\n <\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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Customer Management<\/strong><\/div>\n
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Premium Customer Support & Integrations<\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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Multiple Brand Support<\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Cross\"\n <\/div>\n <\/div>\n <\/div>\n
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CX & Retention Consulting<\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Cross\"\n <\/div>\n <\/div>\n <\/div>\n
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CRM & ESP System Integrations<\/strong><\/div>\n
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\n \"Check\"\n <\/div>\n <\/div>\n <\/div>\n
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\n \"Cross\"\n <\/div>\n <\/div>\n <\/div>\n
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\n Request Demo<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\t<\/div>\n<\/section>\n\n
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Why Leading Companies Choose zenloop<\/h2>\t\t
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Collecting Feedback at Multiple Touchpoints<\/h5>\n\t\t\t\t\t\t\t\t
Our integrated experience management platform enables companies to carry out NPS surveys individually at different touchpoints and thus generate feedback and valuable insights along the entire customer journey.\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t<\/i>\n\t\t\t\t
Configuring Alerts & Forwarding Feedback<\/h5>\n\t\t\t\t\t\t\t\t
Automated alarm systems ensure that critical issues can be identified and immediately forwarded to the right employee. This enables companies to detect detractors and initiate recovery measures quickly.\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t<\/i>\n\t\t\t\t
Facilitating Transparency with Live Feeds<\/h5>\n\t\t\t\t\t\t\t\t
We provide companies with a 24\/7 overview of customer feedback and their Net Promoter Score. Using this live feed, employees are able to track customer sentiments in real-time and immediately identify mood changes.\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t<\/i>\n\t\t\t\t
Winning New Customers Thanks to Promoters<\/h5>\n\t\t\t\t\t\t\t\t
Satisfied customers are motivated to share their positive experiences in rating portals. Through these recommendations, new customers can be acquired without any additional costs.\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t<\/i>\n\t\t\t\t
Optimizing for Successful Churn Management<\/h5>\n\t\t\t\t\t\t\t\t
Qualitative customer feedback is analyzed semantically and divided into categories. In this way, companies can identify the areas causing customer dissatisfaction and address them before they lead to customer churn.\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t<\/i>\n\t\t\t\t
Always Listening to Your Customers<\/h5>\n\t\t\t\t\t\t\t\t
We think that an open feedback culture is the cornerstone of sustainable profit. With a variety of integrations, companies can quickly identify dissatisfied customers, respond to their needs, and increase customer retention.\r\n<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n
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Effective Measures for Customer Retention<\/h2>\n

In comparison to Netigate, the integrated experience management platform zenloop enables individual integration of NPS surveys at various touchpoints. This enables users to get a complete picture of the customer experience along the customer journey. Especially the selection of\u00a0shop system integrations<\/a>\u00a0such as Shopify, Magento, and Shopware provides a great advantage for retailers. With just a few clicks, merchants can integrate the shop systems into their accounts and thereby easily collect customer opinions at the key contact points. This allows them to generate valuable insights and derive effective actions.<\/p>\n

Furthermore, zenloop offers considerably more analytical functions than Netigate. The automated data evaluation of customer comments provides zenloop users with the option of specifically addressing detractors. Additionally, they can take advantage of promoters by free recommendations through the automatic redirection to review sites.\u00a0Semantic text and mood analyses<\/a>\u00a0offer special advantages, as they cluster customer feedback along the customer journey and display it visually.<\/p>\n

This enables companies to quickly identify trends and to address and eliminate pain points in a controlled manner. The timely response to customer feedback helps to generate positive customer experiences and thus retain customers. In this way, the NPS software zenloop presents itself significantly stronger than Netigate, especially regarding customer recovery and customer retention as well as the identification of churn drivers.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t

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\"Delighted-Graphic-1-zenloop-Smart-Labels-EN\"<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n

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\"Usabillia-Graphic-3-zenloop-Dashboard-EN\"<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t

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Intuitive User Interface<\/h2>\n

Our intuitive user interface is praised over and over again by users who can navigate it easily despite the many analytical functions. They can quickly create surveys at various touchpoints and gather customer feedback. Although Netigate also scores well in this area, the user interface is still somewhat more complex and, from a design point of view, considerably less appealing. As a consequence, Netigate’s user interface can seem confusing at first, especially to new users, and thus require a longer training period. This can prevent companies from reacting to critical feedback early enough to counteract customer churn.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n

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Individual Features and Pricing Packages<\/h2>\n

Netigate offers three different pricing levels to choose from. At zenloop, on the contrary, we are aware that every company has individual needs, which is why we discuss company-specific requirements with interested parties and design the\u00a0pricing package\u00a0accordingly.<\/p>\n

This allows zenloop users to choose their features individually and adapt them to their needs over time. Interested companies also have the opportunity to arrange\u00a0free demo<\/a>, during which our CX experts introduce them to our platform and consult them individually. In this way, we want to ensure that our customers can extract the best possible benefit from zenloop.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t

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\"Usabillia-Graphic-2-NPS-Target\"<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n

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Our Free Demo is the Best Way to Get to Know Our Software.<\/h2>\t\t
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Customer Retention with zenloop is the Ideal Solution for Your Company<\/h5>\n<\/div>\n\t\t\t\t
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Individually measure customer experiences at all touchpoints along the entire customer journey.<\/div>\n\t\t\t\t\t\t\t\t\t\t
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Real-time analysis and aggregated reports allow identifying the causes for dissatisfied customers.<\/div>\n\t\t\t\t\t\t\t\t\t\t
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Bring real-time customer feedback into your organization and build a customer-centric culture.<\/div>\n\t\t\t\t\t\t\t\t\t\t
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Recognize dissatisfied, churning customers and win them back in an automated, personalized way.<\/div>\n\t\t\t\t\t\t\t\t\t\t
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Leverage the potential of loyal customers for free referrals and improving your online reputation.<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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