{"id":3006,"date":"2022-04-28T10:32:37","date_gmt":"2022-04-28T10:32:37","guid":{"rendered":"http:\/\/yhs.uyx.mybluehost.me\/en\/?page_id=3006"},"modified":"2026-10-08T11:05:04","modified_gmt":"2026-10-08T11:05:04","slug":"compare-netigate-vs-zenloop","status":"publish","type":"page","link":"https:\/\/www.zenloop.com\/en\/compare-netigate-vs-zenloop\/","title":{"rendered":"Netigate vs. zenloop"},"content":{"rendered":"
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Netigate vs. zenloop, an honest comparison<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

Software Comparison<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

Netigate and zenloop are both European feedback platforms with EU hosting. Netigate is strong in customer and employee surveys across many languages. zenloop is the Netigate alternative for B2C brands: native shop integrations, review management for Amazon, Google, app stores and marketplaces, and workflows that automatically win back detractors and guide promoters to reviews.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\"zenloop-competitor-netigate-header\"\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/section>\n\n
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<\/div>\n
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\n \"\" <\/div>\n <\/div>\n
\"Netigate\"<\/div>\n <\/div>\n\n
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Survey types<\/div>\n
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\n \u2713 NPS, CSAT, CES, custom surveys <\/div>\n <\/div>\n <\/div>\n
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\n \u2713 NPS, eNPS, customer, employee and 360\u00b0 surveys <\/div>\n <\/div>\n <\/div>\n
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E-Commerce integrations<\/div>\n
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\n \u2713 Native: Shopify, Magento, WooCommerce, Shopware <\/div>\n <\/div>\n <\/div>\n
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\n No shop integrations listed, connection via API <\/div>\n <\/div>\n <\/div>\n
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Review management<\/div>\n
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\n \u2713 Monitoring, analysis & responses: Amazon, Google, app stores, marketplaces (e.g. Otto, Conrad, Galaxus) + competitor benchmarking <\/div>\n <\/div>\n <\/div>\n
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\n Trustpilot import via integration <\/div>\n <\/div>\n <\/div>\n
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Survey channels<\/div>\n
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\n \u2713 Email, web, app, SMS, link <\/div>\n <\/div>\n <\/div>\n
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\n \u2713 Email, SMS, website widget, in-app, link <\/div>\n <\/div>\n <\/div>\n
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Text & sentiment analysis<\/div>\n
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\n \u2713 AI-powered, included <\/div>\n <\/div>\n <\/div>\n
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\n \u2713 AI-powered <\/div>\n <\/div>\n <\/div>\n
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AI features<\/div>\n
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\n Smart Labels, AI sentiment, automated workflows, zenInsights <\/div>\n <\/div>\n <\/div>\n
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\n ASK AI (questions to your feedback data) <\/div>\n <\/div>\n <\/div>\n
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Closed-loop automation<\/div>\n
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\n \u2713 Automated win-back & promoter routing <\/div>\n <\/div>\n <\/div>\n
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\n Assign tasks in the dashboard <\/div>\n <\/div>\n <\/div>\n
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CRM & ESP integrations<\/div>\n
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\n \u2713 Salesforce, HubSpot, Zendesk, Emarsys, Braze <\/div>\n <\/div>\n <\/div>\n
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\n \u2713 Salesforce, ServiceNow, Jira, Intercom, ActiveCampaign, API <\/div>\n <\/div>\n <\/div>\n
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Data hosting<\/div>\n
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\n \u2713 German data centre, German company <\/div>\n <\/div>\n <\/div>\n
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\n \u2713 Servers in the EU <\/div>\n <\/div>\n <\/div>\n
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Consulting<\/div>\n
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\n \u2713 CX & retention consulting included <\/div>\n <\/div>\n <\/div>\n
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\n Netigate Consulting (separate offering) <\/div>\n <\/div>\n <\/div>\n
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Implementation<\/div>\n
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\n Live within a few weeks <\/div>\n <\/div>\n <\/div>\n
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\n Depends on project scope <\/div>\n <\/div>\n <\/div>\n
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\n Request Demo<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\t<\/div>\n<\/section>\n\n
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Netigate \u2013 Who is it for?<\/h2>\t\t
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Fits you:<\/h5>\n\t\t\t\t\t\t\t\t
You want to manage customer and employee surveys together in one platform, collect feedback in a very large number of languages or need classic market research \u2013 and you have your own team to analyse the results and turn them into action.<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t<\/i>\n\t\t\t\t
Doesn’t fit you:<\/h5>\n\t\t\t\t\t\t\t\t
Your focus is B2C retention: feedback should be triggered directly from your shop system, detractors should be won back automatically and promoters guided to review platforms such as Google or Amazon \u2013 all from one platform.<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n
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zenloop \u2013 Who is it for?<\/h2>\t\t
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Fits you:<\/h5>\n\t\t\t\t\t\t\t\t
You are a B2C brand with an online shop on Shopify, Magento, WooCommerce or Shopware and want detractors to be won back automatically and promoters routed to review platforms \u2013 with CX consulting at your side and live within a few weeks.<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t<\/i>\n\t\t\t\t
Doesn’t fit you:<\/h5>\n\t\t\t\t\t\t\t\t
You want a comprehensive employee survey programme with 360\u00b0 feedback or market research in a very large number of languages from one vendor \u2013 customer feedback is just one building block of many in a broad, internal experience programme.<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n
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Pricing<\/h2>\t\t
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Netigate<\/h3>\n<\/td>\n

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zenloop<\/h3>\n<\/td>\n<\/tr>\n

Price transparency<\/strong><\/td>\nNo public pricing, quote only<\/td>\n3 packages with published scope<\/td>\n<\/tr>\n
Users & surveys<\/strong><\/td>\nNot publicly stated<\/td>\n\u2713 Unlimited in all packages<\/td>\n<\/tr>\n
Responses included<\/strong><\/td>\nNot publicly stated<\/td>\n25,000 \/ 200,000 \/ 300,000 depending on package<\/td>\n<\/tr>\n
Onboarding & consulting<\/strong><\/td>\nNetigate Consulting as a separate offering<\/td>\n\u2713 Onboarding team & business reviews in every package<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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Netigate:<\/strong> No public pricing \u2013 quotes on request only. Netigate offers consulting through its separate Netigate Consulting service.<\/p>\n

Figures are based on Netigate’s profile on Software Advice<\/a> and the Netigate website<\/a> (as of October 2026).<\/em><\/span><\/p>\n

<\/span>zenloop:<\/strong> With zenloop, you know upfront what your package includes: unlimited users and surveys, a fixed response allowance, a dedicated onboarding team and regular business reviews \u2013 with a dedicated success manager from the Grow package.<\/p>\n

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Request a Free Demo<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n

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These Companies Already Trust in zenloop<\/span><\/h2>\n<\/div>\n
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\"douglas<\/h2>\n<\/div>\n
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\"lichtblick<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t

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\"henkel<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t

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\"thalia<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t

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\"\"<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t

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\"\"<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n

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FAQ\u00b4s<\/h2>\n\t\t\t\t
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What is the best alternative to Netigate?<\/h5>\t\n\t\t\t\t\t\t
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For B2C brands with an online shop, zenloop is a strong Netigate alternative: native integrations with Shopify, Magento, WooCommerce and Shopware, review management for Amazon, Google, app stores and marketplaces. If you mainly need employee surveys and market research, Netigate is a good fit.<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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How much does Netigate cost?<\/h5>\t\n\t\t\t\t\t\t
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Netigate does not publish list prices; pricing is available on request only. zenloop also tailors its pricing to your programme.<\/p>\n\t\t\t\t\t\t\t

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Is Netigate GDPR compliant?<\/h5>\t\n\t\t\t\t\t\t
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Yes. Netigate is hosts on servers in the EU. zenloop is GDPR compliant too \u2013 as a German company hosting in a German data centre.<\/p>\n\t\t\t\t\t\t\t

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What is the difference between Netigate and zenloop?<\/h5>\t\n\t\t\t\t\t\t
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Netigate covers customer and employee feedback broadly and is strong in multilingual surveys. zenloop specialises in B2C retention: feedback is triggered directly from your shop, detractors are won back automatically and promoters are guided to review platforms.<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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Can Netigate integrate with Shopify?<\/h5>\t\n\t\t\t\t\t\t
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Netigate’s integrations page does not list any shop systems; a connection is possible via the Netigate API. zenloop offers native integrations with Shopify, Magento, WooCommerce and Shopware.<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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Can zenloop analyse online reviews?<\/h5>\t\n\t\t\t\t\t\t
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Yes. zenloop monitors, analyses and responds to reviews on Amazon, Google, the app stores and marketplaces such as Otto, Conrad and Galaxus \u2013 including competitor benchmarking. Surveys and reviews run through the same AI analysis and dashboards.<\/p>\n\t\t\t\t\t\t\t

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Which platform is better for employee surveys?<\/h5>\t\n\t\t\t\t\t\t
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For a comprehensive EX programme with 360\u00b0 feedback, Netigate is the stronger choice. zenloop covers eNPS, but its focus is customer feedback and retention.<\/p>\n\t\t\t\t\t\t\t

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Does zenloop offer consulting or just software?<\/h5>\t\n\t\t\t\t\t\t
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zenloop includes CX and retention consulting as part of its customer success offering. You don’t just get a platform \u2013 you get expertise that helps you achieve measurable retention results.<\/p>\n\t\t\t\t\t\t\t

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